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Windows 7: Different BSOD - Minidumps attached

13 Apr 2012   #1
d8000

win 7 home premium 64bit
 
 
Different BSOD - Minidumps attached

Hi,

Lately I been getting Bad_Spool..... and Driver_irql_less... and one other I think?!?!

I have attached the minidump files.

I really hope you guys can help.


My System SpecsSystem Spec
.

13 Apr 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by d8000 View Post
Hi,

Lately I been getting Bad_Spool..... and Driver_irql_less... and one other I think?!?!

I have attached the minidump files.

I really hope you guys can help.

EASY

Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST



http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
13 Apr 2012   #3
d8000

win 7 home premium 64bit
 
 

Okay. I just tried that.

But apparently I cannot uninstall symantec!!

Is it 100% certain from my minidumps that it is symantec?

I had this for 9months and the same with utorrent which is the "trigger" for the BSOD
My System SpecsSystem Spec
.


13 Apr 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by d8000 View Post
Okay. I just tried that.

But apparently I cannot uninstall symantec!!

Is it 100% certain from my minidumps that it is symantec?

I had this for 9months and the same with utorrent which is the "trigger" for the BSOD
Why cant you un-install Symantec?

Nothing is 100% certain.

BSOD's are always a combination of things. Did you have symantec when utorrent gave you trouble? I am betting you did
My System SpecsSystem Spec
13 Apr 2012   #5
curtiswardwell

 

Lat time I tried to uninstall Norton-Symantic i had to go to thier web site to uninstall. Please see following link: https://www-secure.symantec.com/nort...=1&pvid=f-home

Hope this works and helps. As always someone with more experience may have more knowledge.

Still Learning, Learning Still

Curtis
My System SpecsSystem Spec
13 Apr 2012   #6
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by curtiswardwell View Post
Lat time I tried to uninstall Norton-Symantic i had to go to thier web site to uninstall. Please see following link: https://www-secure.symantec.com/nort...=1&pvid=f-home

Hope this works and helps. As always someone with more experience may have more knowledge.

Still Learning, Learning Still

Curtis

Curtis

Though the links get there differently it is the same page.


Good luck
My System SpecsSystem Spec
14 Apr 2012   #7
curtiswardwell

 

Just a suggestion why not use regedit to remove all of the syamntic files. I do know that messing with the registry files is tricky and if you do not know what you are doing or looking for it can destroy the operating system and have to do a complete reinstall. Just a suggestion. But, instead of removing norton-symantic first, I strongly recommend removing utorrent and all utorrent files. As you know, utorrent downloads sometines does have malicious software.
Also, have you tried to download Malwarebytes to remove any mailicios files, and CCleaner or Glary Utilities to do a registrt repair.
Again I am just asking, as I still learn from everyone else that has more experience.

Still Learning, Learning Still

Curtis
My System SpecsSystem Spec
Reply

 Different BSOD - Minidumps attached




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