Windows 7: BSOD memory_management

chanduse · 14 Apr 2012

Hi,my laptop been crashing and restarting for the past two weeks .

My windows 7 is
. x64 bit
. home premium
. OEM
. age of system approx.2years

Any help is deeply appreciated

Thanks

JMH · 14 Apr 2012

Symantec is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST.

http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows

zigzag3143 · 14 Apr 2012

Besides removing and replacing Symantec please update these drivers from as far back as 2005.

Code:

iirsp.sys    12/13/2005 5:47:54 PM       
nfrd960.sys    6/6/2006 5:11:48 PM        
adpu320.sys    2/27/2007 8:04:15 PM      
adpahci.sys    5/1/2007 1:30:09 PM       
arc.sys    5/24/2007 5:27:55 PM        
SiSRaid2.sys    9/24/2008 2:28:20 PM        
sisraid4.sys    10/1/2008 5:56:04 PM        
adp94xx.sys    12/5/2008 7:54:42 PM        
lsi_fc.sys    12/9/2008 6:46:09 PM        
arcsas.sys    1/14/2009 3:27:37 PM       
ssadadb.sys    1/14/2009 5:27:20 PM        
ql2300.sys    1/22/2009 7:05:06 PM        
vsmraid.sys    1/30/2009 9:18:57 PM        
elxstor.sys    2/3/2009 6:52:11 PM        
stexstor.sys    2/17/2009 7:03:36 PM       
amdsbs.sys    3/20/2009 2:36:03 PM       
usbfilter.sys    4/3/2009 7:39:51 AM       
lsi_scsi.sys    4/16/2009 6:13:50 PM        
HpqKbFiltr.sys    4/29/2009 9:48:30 AM        
AtiPcie.sys    5/5/2009 11:00:22 AM        
spldr.sys    5/11/2009 12:56:27 PM       
Apfiltr.sys    5/12/2009 5:38:59 AM        
teefer2.sys    5/13/2009 3:25:52 PM        
lsi_sas.sys    5/18/2009 8:20:23 PM        
lsi_sas2.sys    5/18/2009 8:31:48 PM        
megasas.sys    5/18/2009 9:09:46 PM        
ql40xx.sys    5/18/2009 9:18:11 PM        
MegaSR.sys    5/18/2009 9:25:54 PM       
enecir.sys    5/20/2009 2:08:57 AM       
Rt64win7.sys    5/22/2009 10:52:30 AM        
AtiHdmi.sys    6/5/2009 4:31:42 AM        
SYMEVENT64x86.SYS    6/24/2009 4:19:12 PM

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference "http://www.carrona.org/dvrref.php"]Driver Reference

- - Driver manufacturer links are on this page: "http://www.carrona.org/drvrdown.html"]Drivers and Downloads

chanduse · 17 Apr 2012

hi zigzag,

Thanks for your help.well i did as you said.i uninstalled symantec and installed win live essentials.it seems to work fine for a while then again it starting to crash from yesterday and it showing an error CPUDRV.SYS.i thought of attaching dump files but there are no new dump files in the mini dump folder and sorry for late reply

Thanks.

JMH · 17 Apr 2012

Submit any further DMPs here for analysis.

chanduse · 17 Apr 2012

Hi

As i stated there are no new .dmp files in my minidump folder other than the ones I already uploaded.Do you want to me to repost them again or is there any other location for the dmp files to look.

JMH · 17 Apr 2012

Continue to use your computer as per normal.
We need to analyse any new DMP's provided.

For dumps to be produced. . .
▪ Page file must be on OS drive
▪ Page file base allocation size must be > than installed physical RAM
▪ Windows Error Reporting (WER) system service should be set to MANUAL
▪ Set page file to system managed, OS drive

Set System Crash/ Recovery Settings to "Kernel Memory Dump" - this will produce. . .
--> a Full Kernel Memory Dump - c:\windows\memory.dmp
--> a Mini Kernel dump c:\windows\minidump

The Full Kernel is overwritten each BSOD; a new mini kernel dump is created w/ different name for each BSOD

To check your system's "Recoveros" (Recovery) and Page File settings via Windows Management Instrumentation (WMI), run the following -

HTML output - WMI - "Recoveros" and Page File Settings (HTML)
Text file output - WMI - "Recoveros" and Page File Settings (TEXT)

Thanks to jgroff2 @sysnative.com

Windows 7: BSOD memory_management

BSOD memory_management problems?