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Windows 7: Random BSOD

16 Apr 2012   #1
Viperlx

Windows 7 Enterprise x86
 
 
Random BSOD

Hi All,

I have a computer that BSODs every once in awhile. I was wondering if you could help m determine the issue.

Is Windows 7 . . .
- x86 (32-bit) or x64 ? x86
- the original installed OS on the system? No
- What is the age of system (hardware)? 1 year
- What is the age of OS installation (have you re-installed the OS?) 2 months

If you need more information, please let me know.

Thanks.


My System SpecsSystem Spec
.
16 Apr 2012   #2
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

before we do anything else could you verify that the file
ndiscdp.sys

Is located in Windows\system32 before we go any further.

I ask because it's the faulting file, its not normally associated with problems though, so before we continue I would like to make sure it's not a malicious file pretending to be something proper.
My System SpecsSystem Spec
16 Apr 2012   #3
Influx

Win7 Ultimate x64 SP1 / WCP x64 / Ubuntu 11 x64
 
 

Hello Viperlx,

The dumps point to ndiscdp.sys as the probable cause.
ndiscdp.sys(Cisco Discovery Protocol Driver) is related to Cisco Unified Video Advantage.
Code:
C:\Program Files\Cisco Systems\Cisco Unified Video Advantage\
Please do the following:
Obtain the latest version of Cisco Unified Video Advantage.

Also, please fill in your System Specs.
My System SpecsSystem Spec
.

16 Apr 2012   #4
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

yeah having followed my instructions if it IS located where it should be go ahead and follow influx's that would have likely been the content of my next post anyhow
My System SpecsSystem Spec
16 Apr 2012   #5
Viperlx

Windows 7 Enterprise x86
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
before we do anything else could you verify that the file
ndiscdp.sys

Is located in Windows\system32 before we go any further.

I ask because it's the faulting file, its not normally associated with problems though, so before we continue I would like to make sure it's not a malicious file pretending to be something proper.
The file is not located there.
My System SpecsSystem Spec
16 Apr 2012   #6
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

We should probably have a complete look with a scanner then.
This is my favorite on demand scanner and it's free.
Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer

make sure you let it update its list before scanning.
We want a complete scan here too. (at least a complete scan of the boot drive, if you have additional drives you can leave them out for the moment to try and save some time. It's pretty rare a virus isn't located on the main drive anyhow.
My System SpecsSystem Spec
16 Apr 2012   #7
Viperlx

Windows 7 Enterprise x86
 
 

ah I am very familiar with malwarebytes. I will run it and report back with the findings.
My System SpecsSystem Spec
16 Apr 2012   #8
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

it's a good one, if that doesn't sort anything we'll have another look.
Like influx suggested above, it could be a out of date cisco product, but it should be located in the system32 folder if that is the case.
My System SpecsSystem Spec
16 Apr 2012   #9
Influx

Win7 Ultimate x64 SP1 / WCP x64 / Ubuntu 11 x64
 
 

Quote   Quote: Originally Posted by Maguscreed View Post
We should probably have a complete look with a scanner then.
This is my favorite on demand scanner and it's free.
Malwarebytes : Malwarebytes Anti-Malware PRO removes malware including viruses, spyware, worms and trojans, plus it protects your computer

make sure you let it update its list before scanning.
We want a complete scan here too. (at least a complete scan of the boot drive, if you have additional drives you can leave them out for the moment to try and save some time. It's pretty rare a virus isn't located on the main drive anyhow.
ndiscdp.sys is located at C:\Windows\system32\DRIVERS\
This is unlikely a malware since the Cisco software is installed, and there isn't anything suspicious as far as I know.

Please attempt to do my suggestion
Obtain the latest version of Cisco Unified Video Advantage.

If the BSOD still occurs, do remove Cisco Unified Video Advantage.
My System SpecsSystem Spec
16 Apr 2012   #10
yowanvista

Windows 10 Pro x64, Arch Linux
 
 

Few more things, an old HP Keyboard Filter Driver should be updated, HP Support & Drivers | United States
Code:
HpqKbFiltr.sys        0x95fe9000    0x95fed180    0x00004180    0x46770333    19/06/2007 02:12:03
You should remove any Cisco Products and Trend Micro Antivirus, they are both using obsolete drivers.
Use MSE instead.
Code:
VSApiNt.sys        0x91e0a000    0x91f323a0    0x001283a0    0x49ccb0e4    27/03/2009 14:56:36                
TmPreFlt.sys        0x8d59e000    0x8d5ab000    0x0000d000    0x49ccb57e    27/03/2009 15:16:14                
TmXPFlt.sys        0x91f33000    0x91f7b000    0x00048000    0x49ccb57f    27/03/2009 15:16:15
Update your O2Micro SD Reader Driver, download & install the latest version. (from HP's website)
My System SpecsSystem Spec
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