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Windows 7: BSOD at times during startup

16 Apr 2012   #1

Windows 7
 
 
BSOD at times during startup

And this is on a notebook that I bought just last week, so I'm rather worried. Anway, here are the details:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: c2
BCP1: 0000000000000007
BCP2: 000000000000109B
BCP3: 000000000420000E
BCP4: FFFFFA800B214310
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041512-33181-01.dmp
C:\Users\Jeremi\AppData\Local\Temp\WER-72134-0.sysdata.xml

I have absolutely no idea where the problem is coming from so I'm not sure what to do.

EDIT: Also, my laptop does run a System Restore every time this happens (which isn't too often, thankfully), but it still worries me that something worse might occur if this keeps up.



My System SpecsSystem Spec
.

16 Apr 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

If you're getting BSODs already within a week of purchase, you can pretty much chalk it up to being hardware-related, in that something in the laptop managed to slip through QC but still is bugged.

If you want specifics, 2 of the 3 crashdumps reported your bluetooth drivers being responsible. They're dated from January of last year, so you may wanna update them if available. Remember to grab em from the HP website. You may also turn off your bluetooth and see if that will resolve things, but that's obviously an ugly workaround.

If you wish to be more sure what drivers are exactly responsible for this, you can turn on Driver Verifier. For the checks, select everything but Low Resource Sim, Force Pending I/O Requests, and IRP Logging. Restart after you finish. If system goes through boot loop after restart, go into Safe Mode (mash F8 at system startup) and turn DV back off. Send us any resulting crashdumps that may occur after you turn on DV.

Understand that if there's a failure of bluetooth (or usb since both work in conjunction with each other) then it may attribute to a motherboard failure, which a common occurrence for new laptop issues. You would need to then request a replacement or repair for it. I would not doubt this is the case, given that through recent extensive studies they've found HP is labeled the worst by far in reliability of their products. Using super cheap quality materials to increase profit margins and all that.
My System SpecsSystem Spec
16 Apr 2012   #3

Windows 7
 
 

Bluetooth eh? Well I disabled all bluetooth-related applications for startup. I just restarted my system and I'm not getting any problems thus far.
My System SpecsSystem Spec
.


16 Apr 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Understand that just turning off applications related to Bluetooth may not resolve the problem. One may need to even go so far as to disable any related services or the actual interface itself.

Again, be aware that if this is actually a problem with the bluetooth hardware itself, it means it's a motherboard problem, that can easily creep from the bluetooth to the usb and then to other parts of the motherboard like an infection. Just be vigilant, and don't hesitate to turn it in for a replacement.
My System SpecsSystem Spec
16 Apr 2012   #5

Windows 7
 
 

But if you say that they're out of date, they may just be a hindrance. I'll heed your words though. Hopefully, turning off the Bluetooth applications will do the job though. This problem doesn't happen too often. I'll say this may be the fourth time? I guess I'm trying to avoid the need for a replacement because of the fact that I have no money for it.
My System SpecsSystem Spec
16 Apr 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

You just bought the notebook, don't you have a warranty on it still?
My System SpecsSystem Spec
16 Apr 2012   #7

Windows 7
 
 

I couldn't afford warranty...
My System SpecsSystem Spec
16 Apr 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

I believe you're referring to an extended warranty. By default HP products should have at least a 30-day warranty, and often - especially computers - a 1-year warranty. That's pretty standard warranty with OEMs.
My System SpecsSystem Spec
16 Apr 2012   #9

Windows 7
 
 

Oh I see.

But in any case, I rarely use Bluetooth at all. Is there anything I can do about the drives for good?
My System SpecsSystem Spec
16 Apr 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

What do you mean about drives? You mean retain what you have stored on them? Only been a week and already you got stuff you can't get rid of, eh? Well just backup what you can prior to returning the item.
My System SpecsSystem Spec
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 BSOD at times during startup




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