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Windows 7: Constant BSOD on friends PC

16 Apr 2012   #1

Win 7 64
Constant BSOD on friends PC

Hi there I have a friend who isnt very computer literate and I have been trying to help him with his BSOD problem via remote assistance. He gets regular BSODS and I have tried a memory test and also installing different antivirus and also had him reseat his memory but he still appears to have a problem. I have attached the previosu dumps and hope someone can give me more ideas of what to try

Many thanks in advance

My System SpecsSystem Spec
17 Apr 2012   #2

Windows 7 Home Premium 64 Bit

Loading Dump File [D:\Kingston\BSODDmpFiles\Chiprafp\041412-12651-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (3 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`02c19000 PsLoadedModuleList = 0xfffff800`02e5d650
Debug session time: Sat Apr 14 01:08:46.924 2012 (UTC - 6:00)
System Uptime: 0 days 0:16:01.142
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004b3d028, b4002000, de000145}

Probably caused by : hardware

Followup: MachineOwner

1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004b3d028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000b4002000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000000de000145, Low order 32-bits of the MCi_STATUS value.

Debugging Details:

BUGCHECK_STR:  0x124_AuthenticAMD



PROCESS_NAME:  svchost.exe


fffff880`009f1a48 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx


FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware




Followup: MachineOwner
Tell your friend to start with Stop 0x124 - what it means and what to try and use these steps to supplement the information provided in that link:
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Make sure to read through the Stop 0x124 - what it means and what to try link carefully.
My System SpecsSystem Spec
17 Apr 2012   #3

Win 7 64

Many thanks I will try these options
My System SpecsSystem Spec

17 Apr 2012   #4

Windows 7 Home Premium 64 Bit

No problem. Post back results as you go so we know how it is going.
My System SpecsSystem Spec

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