Windows 7: Computer lags every a few minutes, no sign of BSOD

lht001300000 · 17 Apr 2012

My computer lags every few minutes:
the cursor stopped moving
the sound repeats the bit it is playing at that moment
and the screen freeze
for up to 3 seconds, and continue to run after without having any signs of error.

Anyone had solved some similar problem? please help.

Influx · 17 Apr 2012

Hello,

Please run the following tests in Safe Mode (with networking)
SFC Scan
Malware Scan with Malware Bytes
CHKDSK Scan.
Run the System Collection tool and post the outcome here
Check Event Viewer for any errors logged.

On normal mode
Run Driver Verifier

Take your time.

lht001300000 · 17 Apr 2012

sfc /scannow passed with no error
chkdsk c: /r /x passed wit no error
I have genuine Norton Internet Security running on my computer, so there is not likely a malware or virus.

Ran Driver Verifier again in normal mode and it gave me BSOD even before logging in is possible, so I re-uploaded the jcgriff2 result.
Attachment 207676

Influx · 17 Apr 2012

Hello,

There's 1 recent dump in your report, dated 4/18/2012.
The dumps point to PxHlpa64.sys as the probable cause.
PxHlpa64.sys is related to Sonic CD/DVD driver (used by many different CD/DVD programs

In order to eradicate the BSOD, please try to do the following:
Please update or remove to at least test any Sonic related software.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_VERIFIER_IOMANAGER_VIOLATION (c9)
The IO manager has caught a misbehaving driver.
Arguments:
Arg1: 000000000000023e, A driver has marked an IRP pending but didn't return STATUS_PENDING.
Arg2: fffffa8007ded2c0, The address in the driver's code where the error was detected.
Arg3: fffff98025086e10, IRP address.
Arg4: 0000000000000000, Status code.

Debugging Details:
------------------


BUGCHECK_STR:  0xc9_23e

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  23e

FAULTING_IP: 
+6632393234653835
fffffa80`07ded2c0 4883ec48        sub     rsp,48h

FOLLOWUP_IP: 
PxHlpa64+34d5
fffff880`013ac4d5 ??              ???

IRP_ADDRESS:  fffff98025086e10

DEVICE_OBJECT: fffffa8008d8e060

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff80004b633dc to fffff800046dac80

STACK_TEXT:  
fffff880`04d7d668 fffff800`04b633dc : 00000000`000000c9 00000000`0000023e fffffa80`07ded2c0 fffff980`25086e10 : nt!KeBugCheckEx
fffff880`04d7d670 fffff800`04b6d47a : fffff800`04b619f0 fffffa80`07ded2c0 fffff980`25086e10 00000000`00000000 : nt!VerifierBugCheckIfAppropriate+0x3c
fffff880`04d7d6b0 fffff800`04b6e34e : 00000000`0000023e 00000000`00000000 fffff980`25086e10 00000000`ffffffff : nt!ViErrorFinishReport+0xda
fffff880`04d7d700 fffff800`04b7971f : fffffa80`07f92f10 fffffa80`089ebc60 fffffa80`089ebd18 fffff880`01996080 : nt!VfErrorReport6+0x6e
fffff880`04d7d7d0 fffff800`04b79b63 : fffffa80`089ebc60 00000000`00000002 fffffa80`08d8e060 fffff880`019923d8 : nt!IovpCallDriver2+0x13f
fffff880`04d7d830 fffff800`04b7fc2e : fffff980`25086e10 fffff980`25086e10 00000000`00000002 fffffa80`08d8e060 : nt!VfAfterCallDriver+0x353
fffff880`04d7d880 fffff800`04b7ec42 : fffff980`25086ee0 00000000`00000002 fffffa80`08ef8190 fffffa80`089ebc60 : nt!IovCallDriver+0x57e
fffff880`04d7d8e0 fffff800`04b7fc16 : fffff980`25086e10 00000000`00000002 fffffa80`08ef8040 fffff800`04b7b3f5 : nt!ViFilterDispatchPower+0x62
fffff880`04d7d910 fffff880`013ac4d5 : fffff980`25086f28 fffffa80`08f04180 fffff980`25086e10 fffffa80`08e6e890 : nt!IovCallDriver+0x566
fffff880`04d7d970 fffff980`25086f28 : fffffa80`08f04180 fffff980`25086e10 fffffa80`08e6e890 fffffa80`00000020 : PxHlpa64+0x34d5
fffff880`04d7d978 fffffa80`08f04180 : fffff980`25086e10 fffffa80`08e6e890 fffffa80`00000020 fffffa80`00000001 : 0xfffff980`25086f28
fffff880`04d7d980 fffff980`25086e10 : fffffa80`08e6e890 fffffa80`00000020 fffffa80`00000001 fffffa80`00000000 : 0xfffffa80`08f04180
fffff880`04d7d988 fffffa80`08e6e890 : fffffa80`00000020 fffffa80`00000001 fffffa80`00000000 00000000`00000000 : 0xfffff980`25086e10
fffff880`04d7d990 fffffa80`00000020 : fffffa80`00000001 fffffa80`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`08e6e890
fffff880`04d7d998 fffffa80`00000001 : fffffa80`00000000 00000000`00000000 00000000`00000000 fffff880`04d7dbe0 : 0xfffffa80`00000020
fffff880`04d7d9a0 fffffa80`00000000 : 00000000`00000000 00000000`00000000 fffff880`04d7dbe0 00000000`00000000 : 0xfffffa80`00000001
fffff880`04d7d9a8 00000000`00000000 : 00000000`00000000 fffff880`04d7dbe0 00000000`00000000 fffffa80`08b730c0 : 0xfffffa80`00000000


STACK_COMMAND:  kb

SYMBOL_STACK_INDEX:  9

SYMBOL_NAME:  PxHlpa64+34d5

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: PxHlpa64

IMAGE_NAME:  PxHlpa64.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4addfcaa

FAILURE_BUCKET_ID:  X64_0xc9_23e_PxHlpa64+34d5

BUCKET_ID:  X64_0xc9_23e_PxHlpa64+34d5

Followup: MachineOwner

karlsnooks · 18 Apr 2012

Quote: Originally Posted by lht001300000

My computer lags every few minutes:
the cursor stopped moving
the sound repeats the bit it is playing at that moment
and the screen freeze
for up to 3 seconds, and continue to run after without having any signs of error.

Anyone had solved some similar problem? please help.

Please fill in your system specs which travel with you. Thus, they are available without having to search thru the thread.

Update your SevenForums System Specs
User CP (3rd item in the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) orSIW or System Info

Add the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.
==========================================

100% disable your Norton software and see if the problem doesn't vanish.

I realize this is a temporary action and a complete solution will be needed.

lht001300000 · 18 Apr 2012

I searched for sonic solutions on wikipedia and found a list of product and I only previously installed DivX player and should be completely removed, so I guess some other softwares uses the same driver, which maybe difficult to find out.

Tried disable Norton and it still lags.

karlsnooks · 18 Apr 2012

Update your SevenForums System Specs
User CP (3rd item in the top menu bar) |
Your Profile | Edit System Spec (left-hand column)

To gather info, use Speccy (my favorite) orSIW or System Info

Add the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.

lht001300000 · 19 Apr 2012

Yes, updated already

writhziden · 24 Apr 2012

Please provide us with your Event Viewer administrative logs by following these steps:

Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
When asked, save the display information in English.
Go to where you saved Errors.evtx
Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
Name the new folder Errors.
Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
Right click the Errors folder -> send to -> compressed (zipped) folder
Upload the .zip file here.

themode · 28 Apr 2012

Quote: Originally Posted by lht001300000

My computer lags every few minutes:
the cursor stopped moving
the sound repeats the bit it is playing at that moment
and the screen freeze
for up to 3 seconds, and continue to run after without having any signs of error.

Anyone had solved some similar problem? please help.

Hello everyone,
i have the exact same problem. This problem showed up since I put in my computer a new power supply and a new graphic card. Any ideas??

Windows 7: Computer lags every a few minutes, no sign of BSOD

Computer lags every a few minutes, no sign of BSOD problems?