Windows 7: Bsod after installing windows 7 into acer travelmate 5720

tiesgr · 17 Apr 2012

Hello,
I recentlry installed windows 7 professional 32 bit on a travelmate5720 acer and when i 'm trying for example to install adobe flash player BSOD appears and you know the rest.My question is should I keep windows 7 and try to find the correct drivers, if there are any, or should I reinstall windows xp which were working fluently. Here is my zip file after bsod error finder and the report file but it's in greek I hope that the codes of error could help you if you need anymore info just send me a pm or post it n my thread.
Thank you in advanced and sorry for my bad english.

Influx · 17 Apr 2012

Hello tiesgr,

The dumps point to eamonm.sys as the probable cause.
eamonm.sys is related to ESET Antivirus, which is notorious for causing BSODs.

In order to eradicate the BSOD, please try to do the following:
Remove/Uninstall ESET and use MSE at least to test.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 00001018, memory referenced
Arg2: 00000002, IRQL
Arg3: 00000000, value 0 = read operation, 1 = write operation
Arg4: 9223b031, address which referenced memory

Debugging Details:
------------------


READ_ADDRESS: GetPointerFromAddress: unable to read from 82988848
Unable to read MiSystemVaType memory at 82967e20
 00001018 

CURRENT_IRQL:  2

FAULTING_IP: 
eamonm+7031
9223b031 83791800        cmp     dword ptr [ecx+18h],0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  poqexec.exe

TRAP_FRAME:  8a13673c -- (.trap 0xffffffff8a13673c)
ErrCode = 00000000
eax=00000000 ebx=85cde8b0 ecx=00001000 edx=00000016 esi=92292f54 edi=000001a8
eip=9223b031 esp=8a1367b0 ebp=8a136824 iopl=0         nv up ei pl nz na pe nc
cs=0008  ss=0010  ds=0023  es=0023  fs=0030  gs=0000             efl=00010206
eamonm+0x7031:
9223b031 83791800        cmp     dword ptr [ecx+18h],0 ds:0023:00001018=????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from 9223b031 to 828605fb

STACK_TEXT:  
8a13673c 9223b031 badb0d00 00000016 8a136758 nt!KiTrap0E+0x2cf
WARNING: Stack unwind information not available. Following frames may be wrong.
8a136824 8881eaeb 85ce6a80 8a136844 8a136870 eamonm+0x7031
8a136890 888219f0 8a1368d4 85ce6e28 00000000 fltmgr!FltpPerformPreCallbacks+0x34d
8a1368a8 888351fe 8a1368d4 88838f3c 00000000 fltmgr!FltpPassThroughInternal+0x40
8a1368bc 888358b7 8a1368d4 85ce6e28 85cf1ae8 fltmgr!FltpCreateInternal+0x24
8a136900 8285658e 856bb1d0 856bbae0 85cf1b44 fltmgr!FltpCreate+0x2c9
8a136918 82a65367 aa5a3c82 8a136ac0 00000000 nt!IofCallDriver+0x63
8a1369f0 82a44b6e 856919d0 858d8de8 85ca4d20 nt!IopParseDevice+0xed7
8a136a6c 82a54f80 00000000 8a136ac0 00000240 nt!ObpLookupObjectName+0x4fa
8a136acc 82a4ba5e 8a136c30 848d8de8 8a136b00 nt!ObOpenObjectByName+0x165
8a136b48 82a8cf8a 8a136bf8 00100002 8a136c30 nt!IopCreateFile+0x673
8a136ba4 82a1d326 8a136bf8 00100002 8a136c30 nt!IoCreateFileEx+0x9e
8a136c70 82a77182 8a136ce4 85ced008 85cdee58 nt!IopOpenLinkOrRenameTarget+0x12f
8a136d18 8285d21a 00000014 0010fb70 004a3f78 nt!NtSetInformationFile+0x967
8a136d18 771770b4 00000014 0010fb70 004a3f78 nt!KiFastCallEntry+0x12a
0010faa4 00000000 00000000 00000000 00000000 0x771770b4


STACK_COMMAND:  kb

FOLLOWUP_IP: 
eamonm+7031
9223b031 83791800        cmp     dword ptr [ecx+18h],0

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  eamonm+7031

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: eamonm

IMAGE_NAME:  eamonm.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4c18e21e

FAILURE_BUCKET_ID:  0xD1_eamonm+7031

BUCKET_ID:  0xD1_eamonm+7031

Followup: MachineOwner
---------

tiesgr · 17 Apr 2012

Firstly thank you very much for your quick answer. I will try your suggestion, wait for my reply.
Thank you.

Influx · 17 Apr 2012

Quote: Originally Posted by tiesgr

Firstly thank you very much for your quick answer. I will try your suggestion, wait for my reply.
Thank you.

You're welcome!
Also, do update outdated drivers.
This tool will be helpful in getting your System Specification.
Get the latest driver of each of your hardware from the Manufacturer's Site.

I suspect these are outdated.

Code:

VSTCNXT3.sys
VSTAZL3.sys
VSTDPV3.sys
NETw5v32.sys
b57nd60x.sys
intelppm.sys
intelide.sys
amdxata.sys
atikmdag.sys

writhziden · 17 Apr 2012

Quote: Originally Posted by Influx

Quote: Originally Posted by tiesgr

Firstly thank you very much for your quick answer. I will try your suggestion, wait for my reply.
Thank you.

You're welcome!
Also, do update outdated drivers.
This tool will be helpful in getting your System Specification.
Get the latest driver of each of your hardware from the Manufacturer's Site.

I suspect these are outdated.

Code:

VSTCNXT3.sys
VSTAZL3.sys
VSTDPV3.sys
NETw5v32.sys
b57nd60x.sys
intelppm.sys
intelide.sys
amdxata.sys
atikmdag.sys

In regards to these drivers, Driver Reference Table is a useful reference if you need to search for which .sys file corresponds to what hardware/device to search for drivers through the manufacturer (in this case, I recommend getting them from the Acer support site: Acer Support: Downloads & Support Documents - Notebook / TravelMate / TravelMate 5720). The VST* drivers are not included in that link, but are part of an old modem device. Old modems usually do not have up to date drivers, but they rarely cause problems. Update all drivers as much as possible through Acer support.

Your drivers may need to be installed in Vista compatibility mode: Drivers - Install Vista Drivers on Windows 7

If you still have driver related crashes, one of us can help you find more up to date drivers through manufacturers once you have filled out system specs more as asked by Influx

Windows 7: Bsod after installing windows 7 into acer travelmate 5720

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