Windows 7: Bsods' , When standing by, Computer get BSOD

mycha0 · 17 Apr 2012

Hi!
I've bought my computer 2 years ago, it was working at that time but now it isn't.
Well, by saying it isn't I mean that the HDD got some errors.

2 days ago I closed my laptop, so it stand by, but then I opened it so fast so the screen was still black.
I've got some issues with the video card, Some games aren't working; For example, my son is playing a game called Minecraft, but he's got "Bad Video Card Drivers" Error, I think that my Graphics card isn't supporting OpenGL but it's not actually what am I talking about.

I used Chkdsk by right-clicking the HDD, >Properties>Tools>Error-checking> And I selected it to run on next start up.
Before that (Back to the time of closing my laptop

)
After I did it, I get an BSOD , Something about NON_PAGED_AREA or somehing like that,
Then again a Kernel Error

I've got BlueScreen Viewer so I can see why the BSOD happened, but I don't really understand the problems.
The processes/drivers that caused the problem were ntfs.sys and win32k.sys.
At the Check Disk it said that my pagefile.sys has an corrupted things in it but I don't care about them.
As for now, My computer is working, I'm not in Safe Mode.

Here is my HiJackThis error.

Code:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 18:11:24, on 2012-04-17
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\AVAST Software\Avast\avastUI.exe
C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Documents and Settings\User\Application Data\Dropbox\bin\Dropbox.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\User\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://google.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://search.babylon.com/?babsrc=SP_ss&q={searchTerms}&mntrId=844d02be00000000000000163637a4cf&tlver=1.4.23.10&affID=19591
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Babylon toolbar helper - {2EECD738-5844-4a99-B4B6-146BF802613B} - (no file)
O2 - BHO: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
O3 - Toolbar: avast! WebRep - {8E5E2654-AD2D-48bf-AC2D-D17F00898D06} - C:\Program Files\AVAST Software\Avast\aswWebRepIE.dll
O3 - Toolbar: Babylon Toolbar - {98889811-442D-49dd-99D7-DC866BE87DBC} - (no file)
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [igfxhkcmd] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [igfxpers] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [High Definition Audio Property Page Shortcut] CHDAudPropShortcut.exe
O4 - HKLM\..\Run: [avast] "C:\Program Files\AVAST Software\Avast\avastUI.exe" /nogui
O4 - HKLM\..\Run: [AdobeAAMUpdater-1.0] "C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
O4 - HKLM\..\Run: [AdobeCS5.5ServiceManager] "C:\Program Files\Common Files\Adobe\CS5.5ServiceManager\CS5.5ServiceManager.exe" -launchedbylogin
O4 - HKLM\..\Run: [SwitchBoard] C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O4 - HKLM\..\Run: [LogMeIn Hamachi Ui] "C:\Program Files\LogMeIn Hamachi\hamachi-2-ui.exe" --auto-start
O4 - HKCU\..\Run: [HP Deskjet 3050A J611 series (NET)] "C:\Program Files\HP\HP Deskjet 3050A J611 series\Bin\ScanToPCActivationApp.exe" -deviceID "CN1814D4ZP05PJ:NW" -scfn "HP Deskjet 3050A J611 series (NET)" -AutoStart 1
O4 - HKCU\..\Run: [Odkurzacz-MCD] C:\Program Files\Odkurzacz\odk_mcd.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [Xpadder] "C:\Documents and Settings\User\Desktop\XPAD\Xpadder.exe" /m
O4 - HKCU\..\Run: [Google Update] "C:\Documents and Settings\User\Local Settings\Application Data\Google\Update\GoogleUpdate.exe" /c
O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - Startup: Dropbox.lnk = C:\Documents and Settings\User\Application Data\Dropbox\bin\Dropbox.exe
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O20 - Winlogon Notify: RelevantKnowledge - C:\Program Files\RelevantKnowledge\rlls.dll (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: avast! Antivirus - AVAST Software - C:\Program Files\AVAST Software\Avast\AvastSvc.exe
O23 - Service: LogMeIn Hamachi Tunneling Engine (Hamachi2Svc) - LogMeIn Inc. - C:\Program Files\LogMeIn Hamachi\hamachi-2.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
O23 - Service: ResultUrl Service - Unknown owner - C:\Documents and Settings\All Users\Application Data\ResultUrl\resulturl169.exe (file missing)
O23 - Service: SwitchBoard - Adobe Systems Incorporated - C:\Program Files\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
O24 - Desktop Component 1: (no name) - http://psc1997.wordpress.com/sztuczki-komputerowe/
O24 - Desktop Component 2: (no name) - http://youtube.com/

--
End of file - 7920 bytes

If you know what to do I would love to see your answers,
Here are my BSOD's:

1:

Code:

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: Ntfs.sys

KERNEL_DATA_INPAGE_ERROR

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x0000007a (0xc0601d60, 0xc000009c, 0xc03ac438, 0x07e0f884)

*** Ntfs.sys - Address 0xf7393025 base at 0xf7390000 DateStamp 0x48025be5

2:

Code:

A problem has been detected and Windows has been shut down to prevent damage
to your computer.

The problem seems to be caused by the following file: win32k.sys

PAGE_FAULT_IN_NONPAGED_AREA

If this is the first time you've seen this stop error screen,
restart your computer. If this screen appears again, follow
these steps:

Check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software manufacturer
for any Windows updates you might need.

If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or shadowing.
If you need to use safe mode to remove or disable components, restart
your computer, press F8 to select Advanced Startup Options, and then
select Safe Mode.

Technical Information:

*** STOP: 0x10000050 (0xe15a301c, 0x00000000, 0xbf82eba6, 0x00000001)

*** win32k.sys - Address 0xbf82eba6 base at 0xbf800000 DateStamp 0x4f2ba740

Thanks for your help.

zigzag3143 · 17 Apr 2012

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

Quote:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

Quote:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

mycha0 · 17 Apr 2012

Thank you for your answer.
My NFO file with all my specs is in the link :

Code:

http://speedy.sh/rypxu/Specs.nfo

My DMP files are in these links:

Code:

http://speedy.sh/3BZzQ/Mini041612-01.dmp

,

Code:

http://speedy.sh/Dr5uy/Mini041712-01.dmp

Waiting for your help

zigzag3143 · 17 Apr 2012

Quote: Originally Posted by mycha0

Thank you for your answer.
My NFO file with all my specs is in the link :

Code:

http://speedy.sh/rypxu/Specs.nfo

My DMP files are in these links:

Code:

http://speedy.sh/3BZzQ/Mini041612-01.dmp

,

Code:

http://speedy.sh/Dr5uy/Mini041712-01.dmp

Waiting for your help

These two were caused by memory corruption. Curious that you ask for help on a win 7 site when you have XP SP-3.

I would venture a guess that the corruption is being caused your Avast

Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST

http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows

mycha0 · 18 Apr 2012

Isn't Avast better than MS SE?
The link you have given is linking to some weird unistaller that won't let me run because of Avast Protection.
I could just unistall Avast and install MS SE but I think my protection could be not as good.

Post Scriptum:
Could you find new WORKING drivers for my Video Card?

zigzag3143 · 18 Apr 2012

Quote: Originally Posted by mycha0

Isn't Avast better than MS SE?
The link you have given is linking to some weird unistaller that won't let me run because of Avast Protection.
I could just unistall Avast and install MS SE but I think my protection could be not as good.

Post Scriptum:
Could you find new WORKING drivers for my Video Card?

Have you removed Avast?

Have you had any further BSOD's? If so upload the DMPs

How To Find Drivers:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference http://www.carrona.org/dvrref.php
- - Driver manufacturer links are on this page: http://www.carrona.org/drvrdown.html

mycha0 · 23 Apr 2012

I'm still stock with finding the drivers.
I haven't removed Avast but I will do so.
As I said, the BSODS' happen only when closing my laptop down.
When I tried to remove Avast it said

Quote:

ERROR: Cannot remove AVAST!FREE%20ANTIVIRUS, Another program is using that process.
Application using this process:
"EXPLORER.EXE"

zigzag3143 · 23 Apr 2012

Quote: Originally Posted by mycha0

I'm still stock with finding the drivers.
I haven't removed Avast but I will do so.
As I said, the BSODS' happen only when closing my laptop down.
When I tried to remove Avast it said

Quote:

ERROR: Cannot remove AVAST!FREE%20ANTIVIRUS, Another program is using that process.
Application using this process:
"EXPLORER.EXE"

Can you run the following?

start>search>cmd>right click and run as admin> powercfg -a and let us know the supported sleep states?

Sometimes malware (or video drivers) can trigger a startup or shutdown BSOD

mycha0 · 27 Apr 2012

@up when I go to cmd and type in

Code:

powercfg -a

my computer blinks and shuts down.

zigzag3143 · 27 Apr 2012

Quote: Originally Posted by mycha0

@up when I go to cmd and type in

Code:

powercfg -a

my computer blinks and shuts down.

Not good. It should do this (see snip)

Have you run a malwarebytes scan lately?

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!

Windows 7: Bsods' , When standing by, Computer get BSOD

Bsods' , When standing by, Computer get BSOD problems?