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Windows 7: BSOD when playing games or watching videos on a player...

18 Apr 2012   #1
soultwig

Windows 7 Ultimate x32
 
 
BSOD when playing games or watching videos on a player...

Hello my laptop started crashing every time i play games and watch videos on player.

Code:
Windows 7 Ultimate x32 OEM
I reformatted it a month ago so i thought it would be fix but its still not fixed... I also thought it would be the heat or the usage of memory but i still haven't found what the problem is i keep getting random BSOD's about usbport.sys and other but i get more error codes....


My System SpecsSystem Spec
.

18 Apr 2012   #2
usasma
Microsoft MVP

 
 

Heat:
- only use the laptop on a hard surface - with nothing blocking any of the vents.
- use a laptop cooling pad if possible
- blow out all vents with canned air (DO NOT use a vacuum cleaner or an air compressor, they can damage the components).
- ensure that the fan comes on and is blowing air out of the vent (may not happen at startup, but should happen after using it for a while).

If you suspect memory, try these free diagnostics: Hardware Diags
If you reinstall Windows to fix a problem, and the problem remains - then it's most likely that this is a hardware problem. The diagnostics will help to rule out some of that.

I notice a Hotspot Shield network component. We've seen issues with this program recently. I'd suggest uninstalling it to test and see if it's the cause of the BSOD's.

Memory dumps blame hardware, with one blaming your video hardware.
Update the video drivers from the PC manufacturer's website (yours date from 2009).
If problems continue, then run the video tests from the hardware diagnostics link above.

Uninstall SpeedFan - one of it's drivers dates from 1996!

Update drivers for your Media Card reader - they date from 2008

Your CIR (Infrared) device drivers date from 2007 - please update them also.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES
Code:

RTKVHDA.sys           Tue Dec 13 05:23:47 2011 (4EE727B3)
AGRSM.sys             Thu Dec 03 15:41:12 2009 (4B182268)
amdxata.sys           Fri Mar 19 12:19:01 2010 (4BA3A3F5)
SmartDefragDriver.sys Fri Nov 26 04:30:35 2010 (4CEF7E3B)
giveio.sys            Wed Apr 03 22:33:25 1996 (316334F5)
speedfan.sys          Fri Mar 18 12:08:45 2011 (4D83838D)
idmwfp.sys            Tue Feb 07 10:13:15 2012 (4F313F8B)
SCDEmu.SYS            Mon Nov 14 22:10:32 2011 (4EC1D828)
athr.sys              Mon Oct 05 12:31:48 2009 (4ACA1F74)
b57nd60x.sys          Wed Oct 19 20:15:28 2011 (4E9F6820)
risdptsk.sys          Wed Jul 09 00:27:28 2008 (48743E30)
rimmptsk.sys          Thu Jun 25 03:58:09 2009 (4A432E11)
rimsptsk.sys          Thu Jun 25 03:10:46 2009 (4A4322F6)
igdkmd32.sys          Wed Sep 23 15:18:09 2009 (4ABA7471)
rixdptsk.sys          Thu Jun 25 03:25:57 2009 (4A432685)
winbondcir.sys        Wed Mar 28 01:51:32 2007 (460A0264)
HssDrv.sys            Thu Sep 02 13:46:27 2010 (4C7FE2F3)
taphss.sys            Wed Sep 09 16:55:14 2009 (4AA81632)
http://www.carrona.org/drivers/driver.php?id=RTKVHDA.sys
http://www.carrona.org/drivers/driver.php?id=AGRSM.sys
http://www.carrona.org/drivers/driver.php?id=amdxata.sys
http://www.carrona.org/drivers/driver.php?id=SmartDefragDriver.sys
http://www.carrona.org/drivers/driver.php?id=giveio.sys
http://www.carrona.org/drivers/driver.php?id=speedfan.sys
http://www.carrona.org/drivers/driver.php?id=idmwfp.sys
http://www.carrona.org/drivers/driver.php?id=SCDEmu.SYS
http://www.carrona.org/drivers/driver.php?id=athr.sys
http://www.carrona.org/drivers/driver.php?id=b57nd60x.sys
http://www.carrona.org/drivers/driver.php?id=rimmptsk.sys
http://www.carrona.org/drivers/driver.php?id=rimsptsk.sys
http://www.carrona.org/drivers/driver.php?id=igdkmd32.sys
http://www.carrona.org/drivers/driver.php?id=rixdptsk.sys
http://www.carrona.org/drivers/driver.php?id=winbondcir.sys
http://www.carrona.org/drivers/driver.php?id=HssDrv.sys
http://www.carrona.org/drivers/driver.php?id=taphss.sys

BSOD BUGCHECK SUMMARY
Code:

Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\041812-25911-01.dmp]
Built by: 7601.17790.x86fre.win7sp1_gdr.120305-1505
Debug session time: Wed Apr 18 07:54:54.026 2012 (UTC - 4:00)
System Uptime: 0 days 0:05:51.196
Probably caused by : hardware ( nt!SepAccessCheck+49c )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x8E
PROCESS_NAME:  dwm.exe
FAILURE_BUCKET_ID:  IP_MISALIGNED
Bugcheck code 1000008E
Arguments c0000005 83c9f1bf 9812b894 00000000
BiosVersion = v1.3808
BiosReleaseDate = 02/18/2008
CPUID:        "Intel(R) Pentium(R) Dual  CPU  T2390  @ 1.86GHz"
MaxSpeed:     1860
CurrentSpeed: 1866
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\041812-22947-01.dmp]
Built by: 7601.17790.x86fre.win7sp1_gdr.120305-1505
Debug session time: Wed Apr 18 05:09:04.877 2012 (UTC - 4:00)
System Uptime: 0 days 3:41:09.046
BugCheck D1, {cc00a94e, 9, 1, 901c9b79}
*** WARNING: Unable to verify timestamp for igdkmd32.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd32.sys
Probably caused by : hardware ( igdkmd32+1a4b79 )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0xD1
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  IP_MISALIGNED_igdkmd32.sys
Bugcheck code 000000D1
Arguments cc00a94e 00000009 00000001 901c9b79
BiosVersion = v1.3808
BiosReleaseDate = 02/18/2008
CPUID:        "Intel(R) Pentium(R) Dual  CPU  T2390  @ 1.86GHz"
MaxSpeed:     1860
CurrentSpeed: 1866
ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
  
  
My System SpecsSystem Spec
18 Apr 2012   #3
soultwig

Windows 7 Ultimate x32
 
 

Oh ok thank you for the info's i will try them as soon as i can..

Edit: Unfortunately there is new update for my laptop since its old and i don't have the money right now to buy a new one...

But does updating your Bios might fix the issues of BSOD?
My System SpecsSystem Spec
.


18 Apr 2012   #4
usasma
Microsoft MVP

 
 

A BIOS update can fix some things - but ONLY try it after running all the other tests.
The update available for your system has no details on why it was issued - so there's not telling why or if it's needed.
My System SpecsSystem Spec
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