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Windows 7: Random BSOD problems, need help!

18 Apr 2012   #1
Brummie

Windows 7 Home Premium 64 bit
 
 
Random BSOD problems, need help!

Hello,
I have been having random 'BSOD' over the past couple of months, not very often but more so of late! After searching the web I downloaded and used 'CCleaner' to clear registry errors (I haven't used one for years) then I uninstalled and downloaded the latest CCC and drivers for my ATI graphics card but still the problem persists. Here is the latest 'recovery message'.

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8A05918DAF8
BCP2: 0000000000000001
BCP3: FFFFF880041080E0
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

The problem happens when playing games, surfing the net or just standing idle.
Have tried to attach the zip file I have created of the dump files etc but not having any luck attaching them?
My system is W7 Home Prem 64 bit SP1, 3Gb Ram, 2.13 Ghz dual core proc. Asus pro 2000 computer.


BSOD Reports.zip




My System SpecsSystem Spec
.

18 Apr 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Related to BHDrvx64.sys BASH Driver from Symantec Corporation. In other words your Symantec is causing them.


Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

http://www.microsoft.com/security_essentials/


http://symantec.pcperformancetools.c...uninstall.html
My System SpecsSystem Spec
25 Apr 2012   #3
Brummie

Windows 7 Home Premium 64 bit
 
 

Hello Zigzag3143,

Been quite busy with this thing trying to sort out the problem. I posted to the Norton forums where I am a member and had quite a bit of help there. A Symantec employee came on and said they will look into what you mentioned as a possible cause, and that one of the dump files pointed to one of my dieo drivers. One thing I did was download and update my Bios drivers which were well out of date and touch wood, I haven't had a BSOD since! Ran a Ram test and they were showing ok. Ran also CCleaner and got rid of loads, haven't used one of those for ages. I will come back if I have a further issue with this but for now I think it might be sorted. (Touch wood).

Thanks again.
Brummie
My System SpecsSystem Spec
.


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 Random BSOD problems, need help!




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