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Windows 7: Random BSOD problems, need help!


18 Apr 2012   #1

Windows 7 Home Premium 64 bit
 
 
Random BSOD problems, need help!

Hello,
I have been having random 'BSOD' over the past couple of months, not very often but more so of late! After searching the web I downloaded and used 'CCleaner' to clear registry errors (I haven't used one for years) then I uninstalled and downloaded the latest CCC and drivers for my ATI graphics card but still the problem persists. Here is the latest 'recovery message'.

Additional information about the problem:
BCCode: 50
BCP1: FFFFF8A05918DAF8
BCP2: 0000000000000001
BCP3: FFFFF880041080E0
BCP4: 0000000000000005
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

The problem happens when playing games, surfing the net or just standing idle.
Have tried to attach the zip file I have created of the dump files etc but not having any luck attaching them?
My system is Windows 7 Home Prem 64 bit SP1, 3Gb Ram, 2.13 Ghz dual core proc. Asus pro 2000 computer.


BSOD Reports.zip



My System SpecsSystem Spec
.

18 Apr 2012   #2

Win 8 Release candidate 8400
 
 

Related to BHDrvx64.sys BASH Driver from Symantec Corporation. In other words your Symantec is causing them.


Symantec is a frequent cause of BSOD's. I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

http://www.microsoft.com/security_essentials/


http://symantec.pcperformancetools.c...uninstall.html
My System SpecsSystem Spec
25 Apr 2012   #3

Windows 7 Home Premium 64 bit
 
 

Hello Zigzag3143,

Been quite busy with this thing trying to sort out the problem. I posted to the Norton forums where I am a member and had quite a bit of help there. A Symantec employee came on and said they will look into what you mentioned as a possible cause, and that one of the dump files pointed to one of my dieo drivers. One thing I did was download and update my Bios drivers which were well out of date and touch wood, I haven't had a BSOD since! Ran a Ram test and they were showing ok. Ran also CCleaner and got rid of loads, haven't used one of those for ages. I will come back if I have a further issue with this but for now I think it might be sorted. (Touch wood).

Thanks again.
Brummie
My System SpecsSystem Spec
.


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 Random BSOD problems, need help!




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