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Windows 7: BSOD after installing Intel Graphics 3150 drivers, error 0x0000007f

18 Apr 2012   #1

Windows 7 Starter 32 bit
 
 
BSOD after installing Intel Graphics 3150 drivers, error 0x0000007f

Hello there,

I am new to the forums, so please excuse me for any rules I might break. I've read them all and as far as I know abide by them, but you never know.

The following problem is bothering me a lot:
Ever since my netbook crashed and I decided to reinstall Windows a week ago I am unable to install my video drivers: Intell Graphics Media Accelerator 3150. Whenever I do this (by using windows update or by downloading the drivers from ASUS) and I restart my netbook I get a blue screen with error 0x0000007f. When I look in the Event Viewer (after installing the driver via windows update I get the following errors:

EventID/Source
1001/BugCheck
41/Kernel-Power
6000/Winlogon
10005/DistributedCOM (four times)
7026/Service Control Manager

After installing the driver using the drivers from the ASUS website:
6008/EventLog
41/Kernel-Power
1101/EventLog
7001/Service Control Manager (eighteen times)
7026/Service Control Manager
1001/BugCheck
6000/WinLogon
10005/DistributedCOM (six times)

I fix this problem by going in to safe mode and uninstalling the same drivers again. After that I can restart Windows and everything is back to normal again.

System Specs:
Netbook ASUS 1005PE
Windows 7 Starter 32 bit
Reinstalled version of Windows 7 (not OEM anymore)
Processor: Intel Atom CPU N450 @1.66 Ghz (2CPUs)
Directx version: Directx 11
Memory: Kingston 800 Mhz 2 GB
Screen Resolution: 800 x 600 (should get bigger after installing video drivers)
System hardware approximately 3 years old

I am thinking about download the graphics drivers from the Intel site and try to install them. But, the fact that Intel is advising against that worries me.

Thanks for any help given!

Ronald

P.S. See attached file for BSOD Dump & System File Collection and the performance monitor report.




Attached Files
File Type: rar BSODandPerfmonReport.rar (589.8 KB, 62 views)
My System SpecsSystem Spec
.

18 Apr 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Very curious, in each and every crashdump the generic monitor driver showed up as the cause, and all from the same function (monitor!BrightnessTargetToPercentage+32), which is evident it's dealing with altering the brightness of the monitor, probably during a power-saving operation (like when the cable is unplugged or something else triggers the monitor to dim or brighten). I kinda wanna suspect that Windows didn't install great all the way.

If you want, you can go into device manager and go to your monitor and delete the driver for it. It should then automatically recover the driver from its local driver repository. Then, go to the Asus website and look for any updates for your chipset/motherboard/cpu drivers, as well as monitor, BIOS, and finally the graphics. Once you install the graphics drivers, hopefully it'll work this time.

If that doesn't work, you should run Disk Check (both options) followed by SFC Scan. Remember to run the SFC scan from whatever you used to install Windows (USB/DVD) by entering the Recovery Environment from there. Running it from the Recovery Environment hosted on your drive will not work.

If none of those comes up with anything, and you're still getting an issue when installing the graphics drivers, then I have to assume we're dealing with faulty hardware here. I mean, you did reinstall Windows because your system was crashing, so whatever was crashing it before the reinstall most likely is what is causing it now: hardware failure.
My System SpecsSystem Spec
19 Apr 2012   #3

Windows 7 Starter 32 bit
 
 

Ok, I tried to do what you said.
First I uninstalled the monitor driver. Then went to the ASUS website to look for updates. I only found the drivers for my chipset, BIOS and of course the video drivers. So I ran the chipset and BIOS update. Afterwards I ran the video driver update and restarted my netbook. Unfortunately I got the same error: 0x0000007f.

I wonder If I am doing something wrong by not finding the motherboard, cpu and monitor drivers. Here is the page to look: ASUSTeK Computer Inc. -Support- Drivers and Download Eee PC 1005PE

I continued by doing a disk check. As far as I can tell there are no serious problems. Take a look please:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
70144 file records processed. File verification completed.
121 large file records processed. 0 bad file records processed. 0 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
96144 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
70144 file SDs/SIDs processed. Cleaning up 454 unused index entries from index $SII of file 0x9.
Cleaning up 454 unused index entries from index $SDH of file 0x9.
Cleaning up 454 unused security descriptors.
Security descriptor verification completed.
13001 data files processed. CHKDSK is verifying Usn Journal...
36333240 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
70128 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
19641857 free clusters processed. Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

102297599 KB total disk space.
23515308 KB in 56533 files.
39116 KB in 13002 indexes.
0 KB in bad sectors.
175743 KB in use by the system.
65536 KB occupied by the log file.
78567432 KB available on disk.

4096 bytes in each allocation unit.
25574399 total allocation units on disk.
19641858 allocation units available on disk.

Internal Info:
00 12 01 00 ab 0f 01 00 69 0a 02 00 00 00 00 00 ........i.......
11 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 ....,...........
c8 8b 0a 00 50 01 09 00 f0 17 09 00 00 00 09 00 ....P...........

Windows has finished checking your disk.
Please wait while your computer restarts.


As for the SFC Scan, I am not able to do it. I am currently travelling in Malaysia. When my netbook crashed and I wanted to reinstall windows I couldn't do it myself because I didn't have the recovery USB stick. I went to a computerstore and asked if they could do it for me. So they did. When I found out my netbook still had problems I had travelled somewhere else. So in order to do the SFC Scan I need to have the USB stick which I don't have. Is there any other way to do it?

My major concern with this problem is the resolution. It's a pain in the ass to browse the internet like this. Is there any other way to change the resolution to 1024 x 600?

Another thing I forgot to mention was that I am also unable to install Windows 7 SP1 update. I keep getting the 800F0818 error code. I won't give all the details in this post, but I wonder if you think this problem is related to my graphical driver issue?

Thanks again!
My System SpecsSystem Spec
.


19 Apr 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Unfortunately without the video drivers there's no way to change resolution as you're defaulting to software-driven graphics drawing (the CPU) as opposed to using the video controller. What concerns me is as soon as you install the drivers immediately the issue pops up because now Windows is utilizing your video controller's gpu to perform the graphics drawing. I'm concerned we may be dealing with a hardware failure here.

As for the Windows update, you'll want to run the Readiness Tool for Windows Update and send the log results to us. Often the 800F0818 error code is caused by corrupt files within the package that need to be fixed.
My System SpecsSystem Spec
19 Apr 2012   #5

Windows 7 Starter 32 bit
 
 

Okay!
I will try to reinstall windows myself when I get back in The Netherlands (end june-july).

Thanks for the help!
My System SpecsSystem Spec
24 Apr 2012   #6

win 7 home premium 64 bit
 
 

i have the same exact problem. Asus 1001 P on a 64bit windows
My System SpecsSystem Spec
24 Apr 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Hi, if you need assistance, your best option is to start your own thread and link to this one as a reference. Make sure to provide information as instructed here. Also when you do so, make sure to mention if you happened to perform anything I recommended in this thread (like the SFC scan, the Readines Tool, etc). The more details you can provide, the better. Thanks.
My System SpecsSystem Spec
25 Apr 2012   #8

Windows 7 Starter 32 bit
 
 

Just to let you guys know:
I brought my netbook to an asus service center. They had a look at it and concluded that I had a faulty motherboard. I told them that I just had problems with the graphic drivers, but they wanted to install a new motherboard. Probably the only solution anyway since I got an onboard videochip. Anyway, I had to pay 150 euro to replace the motherboard. I didn't want to pay that much money. My netbook is 3 years old and costed my 300 euro, so it's just too much money for an old machine.

Worst of all they left me with an 0x0000007B error code. Luckily I was able to fix this problem by changing the BIOS settings back to AHCI.

Just my 2 cents. Good luck!
My System SpecsSystem Spec
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 BSOD after installing Intel Graphics 3150 drivers, error 0x0000007f




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