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Windows 7: BSOD Closing a Chrome Window Driver IRQ..?


18 Apr 2012   #1

Windows 7 home Premium 64bit
 
 
BSOD Closing a Chrome Window Driver IRQ..?

I missed the full error message and this will be my first DMP foray so your help in helping me learn how to read and dissect this will be appreciated.

Specs:

CPU: I7-2600k @stock
Motherboard: ASUS P8Z68-V Pro motherboard
Cooler: Hydro H80 cooler
RAM: 16Gb Corsair Vengance 1600 12800
PSU: Ocz 850W ZX Series Fully Modular PSU
GPU: ASUS ENGTX560 TI
Sound Card: Omega Claro Plus+
Boot Drive: Ocz Vertex 3 120 GB SSD x2 (for RAID0)
1x Vertex 2 120GB SSD (salvaged from the last PC)
Storage: 1X Samsung 1TB (HD103SJ)
1x Seagate 1.5TB (ST31500341AS)
1X Western Digital 2TB (WD20EARS)
OS: 64bit Windows 7
Case: Corsair 650d case


Mouse: R.A.T. 7 (love it)
Mouse Pad: Razer Vepas
Speakers: Dell Antec Lansing ACS 490
Monitor: Dell U3011 (best purchase ever)
Monitor 2: Samsung Syncmaster T240
Keyboard: Corsair K90
Headset: Steelseries 5H
Podcast Microphone: Blue Snowball


FW on the SSD's are updated to 2.15 and at that time I did a complete reinstall of Windows 7 too (Feb 20th)

Since that install I've added the sound card and so I've disabled the onboard sound.

I've also discovered and replaced a bad stick of RAM

Currently am RMA'ing the monitor as there are issues with powering it on.

The actions before the BSOD tonight were:
opened Chrome - 27 tabs
NCIX.com was one of those tabs - clicked Buy Now
"My Cart" popped up
ended postal code to check delivery cost
clicked the 'X' to close the pop up and then CRASH

No idea how to read a DMP file, so I'm stuck....

My System SpecsSystem Spec
.

19 Apr 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Your DMPs list Symantec...
Symantec is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST


http://us.norton.com/support/kb/web_...080710133834EN

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
19 Apr 2012   #3

Win 8 Release candidate 8400
 
 

My System SpecsSystem Spec
.


19 Apr 2012   #4

Windows 7 home Premium 64bit
 
 

Thanks a couple questions:

1) how did you read the DMP file and what in it pointed to Norton?
2) any suggestions on how to "test" if it was Norton? I don't believe a recreation of the event would trigger a BSOD everytime (although I suppose I can test that first and see)

Will do a scan as well and see if it turns anything up. Thanks again!
My System SpecsSystem Spec
19 Apr 2012   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Logun View Post
Thanks a couple questions:

1) how did you read the DMP file and what in it pointed to Norton?
2) any suggestions on how to "test" if it was Norton? I don't believe a recreation of the event would trigger a BSOD everytime (although I suppose I can test that first and see)

Will do a scan as well and see if it turns anything up. Thanks again!
1- The DMP file is read using a tool called win DeBugger. It is the gold standard for DMP analysis. It has a steep learning curve and requires 5-15 gigabytes of additional software.

2- You can "test" Norton by removing it. If the crashes stop it was Norton, if not you can always re-install it,
My System SpecsSystem Spec
19 Apr 2012   #6
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Logun,
You came here seeking advice re your BSOD.
The advice given was to remove Symantec AT LEAST TO TEST.
Is that such an onerous task?
Up to you to decide if you want to follow said advice..... or not!
My System SpecsSystem Spec
19 Apr 2012   #7

Windows 7 home Premium 64bit
 
 

Quote   Quote: Originally Posted by JMH View Post
Logun,
You came here seeking advice re your BSOD.
The advice given was to remove Symantec AT LEAST TO TEST.
Is that such an onerous task?
Up to you to decide if you want to follow said advice..... or not!
Sorry I wasn't trying to put down the advice given I was legitimately asking if there was a known way to test this out. This BSOD was one of two that I can recall which happened when closing out a Chrome browser, but I've closed a lot of browser windows in between and after the BSOD. (So why this time and not the others?)

So I was thinking this would be hard to test if I cannot recreate the event.

I will check out that tool too. Thanks! will help me out a lot if I can read these DMP files on my own.

System File Checker - found no integrity violations so thats good. Just need to remove Norton and install MSE and be done

Cheers!
My System SpecsSystem Spec
20 Apr 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Logun View Post
Quote   Quote: Originally Posted by JMH View Post
Logun,
You came here seeking advice re your BSOD.
The advice given was to remove Symantec AT LEAST TO TEST.
Is that such an onerous task?
Up to you to decide if you want to follow said advice..... or not!
Sorry I wasn't trying to put down the advice given I was legitimately asking if there was a known way to test this out. This BSOD was one of two that I can recall which happened when closing out a Chrome browser, but I've closed a lot of browser windows in between and after the BSOD. (So why this time and not the others?)

So I was thinking this would be hard to test if I cannot recreate the event.

I will check out that tool too. Thanks! will help me out a lot if I can read these DMP files on my own.

System File Checker - found no integrity violations so thats good. Just need to remove Norton and install MSE and be done

Cheers!
If you are going to try windbg, make sure you download the symbols for the OS you want to examine.
My System SpecsSystem Spec
20 Apr 2012   #9

Windows 7 home Premium 64bit
 
 

ok will do
thanks!
My System SpecsSystem Spec
20 Apr 2012   #10
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Quote   Quote: Originally Posted by Logun View Post
Quote   Quote: Originally Posted by JMH View Post
Logun,
You came here seeking advice re your BSOD.
The advice given was to remove Symantec AT LEAST TO TEST.
Is that such an onerous task?
Up to you to decide if you want to follow said advice..... or not!
Sorry I wasn't trying to put down the advice given I was legitimately asking if there was a known way to test this out.This BSOD was one of two that I can recall which happened when closing out a Chrome browser, but I've closed a lot of browser windows in between and after the BSOD. (So why this time and not the others?)

So I was thinking this would be hard to test if I cannot recreate the event.

I will check out that tool too. Thanks! will help me out a lot if I can read these DMP files on my own.

System File Checker - found no integrity violations so thats good. Just need to remove Norton and install MSE and be done

Cheers!
Most (if not all) BSOD's are caused by a mulitude of events.

Usually it is a combination of files interacting that finally causes the crash.

You can install an application (for example) and have it interact with one you installed 6 months ago and have them both cause the crash.
My System SpecsSystem Spec
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 BSOD Closing a Chrome Window Driver IRQ..?




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