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Windows 7: Computer freeze.

19 Apr 2012   #1
Clandestine

windows 7 ultimate x64
 
 
Computer freeze.

Hi,

I'm not 100% I'm posting this in the right area, as it's not actually a BSOD error that I'm having.
My system seems to randomly freeze once every couple of weeks, but has done so twice today and cost me some work so I thought I'd try and resolve it.

The freeze occurs with the open browser becoming unresponsive to mouse or keyboard. I can still activate already open browsers from the hot bar but they're also unresponsive. Mouse still moves and if I have an application open already (today it was the calculator) that will be responsive to both mouse and keyboard, I was able to do sums still. That then becomes unresponsive after a minute or so. Hot keys don't work, like alt-tab or ctrl-alt-delete. Windows start button still opens up to menu, but applications won't open from there. All are unresponsive.
Hard reset and Windows boots with no problems, everything working again.

System specs:

-Windows 7 Ultimate 64bit, fresh install from a MSDN account - October 2011
-Intel Core i7 2600k 3.4GHz Socket 1155 8MB Cache Retail Boxed Processor
-Western Digital Green 1TB SATA-II HD
-Corsair 120GB Force 3 SSD 2.5" SATA-III 6Gb/s Read = 550MB/s, Write = 510MB/s -
-Corsair 8GB (2x4GB) DDR3 1600MHz Vengeance Memory Kit CL9 1.5V
-Coolermaster Elite 330 Case With Coolermaster eXtreme Power 500W PSU
-Asus GTX 560Ti DirectCU II 1GB GDDR5 Dual DVI Mini HDM Out PCI-E Graphicas Card
-Asus P8Z68-V PRO Z68 Socket 1155 8 Channel HD Audio ATX Motherboard

Hopefully someone will have a resolution, cheers in advance,

Matt.


My System SpecsSystem Spec
.
19 Apr 2012   #2
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Your syslog is completely filled with nothing but controller errors mentioned by the CdRom0 device. First, remove any media in your DVD drive. Then, make sure that your cable connection to your drive is ok as well as the power cable, or you may even need to disconnect it and see if that resolves things. The drive itself just may be bad for some reason (fortunately they're cheap). If you are using any drive emulator like Daemon Tools you may need to update it or uninstall it.
My System SpecsSystem Spec
22 Mar 2013   #3
Clandestine

windows 7 ultimate x64
 
 

Hi,

It's been nearly a year since I started this thread and so far I've been living with the infrequent freezes that my system seems to have. I'd still like to get to the bottom of the problem though, so if anyone has anything else I can try I'm all ears as I've just had one now. I've already disconnected the DVD drive, as suggested above.
My System SpecsSystem Spec
.

22 Mar 2013   #4
Clandestine

windows 7 ultimate x64
 
 

Attachment 260558 the crash took place at 15:45 ish
My System SpecsSystem Spec
22 Mar 2013   #5
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

In most cases of unexpected shutdown (I assume freezing or instant restart) I'm seeing in the syslog the Punkbuster service shows up just prior to the incident. That would be my first approach. Remove or update it (make sure to do a complete uninstall/reinstall of it) and see if symptoms persist.
My System SpecsSystem Spec
01 Apr 2013   #6
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Hi there, has this problem been resolved? Haven't received a response from you since.
My System SpecsSystem Spec
05 Apr 2013   #7
Clandestine

windows 7 ultimate x64
 
 

Quote   Quote: Originally Posted by Vir Gnarus View Post
Hi there, has this problem been resolved? Haven't received a response from you since.
Hi,

I tried the solution that you suggested and waited for another system freeze, which has just happened. Reinstalling PB doesn't seem to have solved the issue, any other suggestions? I'll attach the dump that I took from just after the latest crash.
My System SpecsSystem Spec
05 Apr 2013   #8
Vir Gnarus

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

So you've removed PB completely as well and that didn't fix things? I'll have to look through the logs later after the weekend, I won't have time now.
My System SpecsSystem Spec
05 Apr 2013   #9
Clandestine

windows 7 ultimate x64
 
 

I removed PB completely and then gave it a fresh install. Did PB show up in the logs just prior to the freeze again this time? No problem, thanks for taking the time to look at it for me.
My System SpecsSystem Spec
06 Apr 2013   #10
Clandestine

windows 7 ultimate x64
 
 

Another system freeze this evening, grab is attached.
My System SpecsSystem Spec
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 Computer freeze.




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