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BSOD playing movies, Hp Elitebook 8540p
Hi all,
Thanks for your response writhziden. I've done many tests (GPU memtest, GPU test, all with OCCT) but BSOD are still there... All the tests shows no errors.
My laptop is an HP Elitebook 8540p. When playing movies or sometimes Flash, my laptop is crashing (my laptop doesn't respond, hard reboot needed). The problem always occurs when im playing movies and sometimes I get BlueScreen.
My OS is Windows 7 Professional 64bit, OEM.
The age of the system is 2years and the age of the OS installation is 4 months.
I have attached the Windows_NT6_BSOD_jcgriff2 folder.
Also, here is my file dump :
When I connect a projector (VGA connector, Samsung LCD display, 17"), I don't get theses crashes (I also don't get crashes in Ubuntu distribution).Code:Microsoft (R) Windows Debugger Version 6.2.8229.0 AMD64Copyright (c) Microsoft Corporation. All rights reserved. Loading Dump File [C:\Windows\Minidump\041312-18720-01.dmp] Mini Kernel Dump File: Only registers and stack trace are available Symbol search path is: http://msdl.microsoft.com/download/symbols Executable search path is: Windows 7 Kernel Version 7600 MP (4 procs) Free x64 Product: WinNt, suite: TerminalServer SingleUserTS Built by: 7600.16973.amd64fre.win7_gdr.120305-1504 Machine Name: Kernel base = 0xfffff800`02e0d000 PsLoadedModuleList = 0xfffff800`03049e70 Debug session time: Fri Apr 13 13:29:49.103 2012 (UTC + 2:00) System Uptime: 0 days 1:52:38.679 Loading Kernel Symbols ............................................................... ................................................................ ...................................................... Loading User Symbols Loading unloaded module list .................. TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\oca.ini, error 2 TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\winxp\triage.ini, error 2 ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* Use !analyze -v to get detailed debugging information. BugCheck 116, {fffffa8008f57010, fffff880101c3db0, 0, 2} Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2 *** WARNING: Unable to verify timestamp for nvlddmkm.sys *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2 Probably caused by : nvlddmkm.sys ( nvlddmkm+1b1db0 ) Followup: MachineOwner --------- 3: kd> !analyze -v ******************************************************************************* * * * Bugcheck Analysis * * * ******************************************************************************* VIDEO_TDR_FAILURE (116) Attempt to reset the display driver and recover from timeout failed. Arguments: Arg1: fffffa8008f57010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT). Arg2: fffff880101c3db0, The pointer into responsible device driver module (e.g. owner tag). Arg3: 0000000000000000, Optional error code (NTSTATUS) of the last failed operation. Arg4: 0000000000000002, Optional internal context dependent data. Debugging Details: ------------------ TRIAGER: Could not open triage file : C:\Program Files (x86)\Windows Kits\8.0\Debuggers\x64\triage\modclass.ini, error 2 FAULTING_IP: nvlddmkm+1b1db0 fffff880`101c3db0 4883ec28 sub rsp,28h DEFAULT_BUCKET_ID: GRAPHICS_DRIVER_TDR_FAULT CUSTOMER_CRASH_COUNT: 1 BUGCHECK_STR: 0x116 PROCESS_NAME: System CURRENT_IRQL: 0 STACK_TEXT: fffff880`055db9c8 fffff880`06cd6000 : 00000000`00000116 fffffa80`08f57010 fffff880`101c3db0 00000000`00000000 : nt!KeBugCheckEx fffff880`055db9d0 fffff880`06cd5d0a : fffff880`101c3db0 fffffa80`08f57010 fffffa80`0665bd50 fffffa80`06649290 : dxgkrnl!TdrBugcheckOnTimeout+0xec fffff880`055dba10 fffff880`06d7cf07 : fffffa80`08f57010 00000000`00000000 fffffa80`0665bd50 fffffa80`06649290 : dxgkrnl!TdrIsRecoveryRequired+0x1a2 fffff880`055dba40 fffff880`06da6b75 : 00000000`ffffffff 00000000`00069b03 00000000`00000000 00000000`00000002 : dxgmms1!VidSchiReportHwHang+0x40b fffff880`055dbb20 fffff880`06da52bb : 00000000`00000102 00000000`00000000 00000000`00069b03 00000000`00000000 : dxgmms1!VidSchiCheckHwProgress+0x71 fffff880`055dbb50 fffff880`06d782c6 : ffffffff`ff676980 fffffa80`06649290 00000000`00000000 00000000`00000000 : dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb fffff880`055dbbf0 fffff880`06da4e7a : 00000000`00000000 fffffa80`04710160 00000000`00000080 fffffa80`06649290 : dxgmms1!VidSchiScheduleCommandToRun+0x1da fffff880`055dbd00 fffff800`0311c6e6 : 00000000`fffffc32 fffffa80`06660060 fffffa80`03b71ae0 fffffa80`06660060 : dxgmms1!VidSchiWorkerThread+0xba fffff880`055dbd40 fffff800`02e5bac6 : fffff880`031d3180 fffffa80`06660060 fffff880`031ddfc0 fffff880`0145f2b4 : nt!PspSystemThreadStartup+0x5a fffff880`055dbd80 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16 STACK_COMMAND: .bugcheck ; kb FOLLOWUP_IP: nvlddmkm+1b1db0 fffff880`101c3db0 4883ec28 sub rsp,28h SYMBOL_NAME: nvlddmkm+1b1db0 FOLLOWUP_NAME: MachineOwner MODULE_NAME: nvlddmkm IMAGE_NAME: nvlddmkm.sys DEBUG_FLR_IMAGE_TIMESTAMP: 4f6b8533 FAILURE_BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys BUCKET_ID: X64_0x116_IMAGE_nvlddmkm.sys Followup: MachineOwner ---------
I have this problem since 6months and any help would be really appreciated.
For information, my antivirus is BitDefender Internet Security 2012, and it is up to date. But it's not listed in the list of Windows 7 compatible softwares Compatibilité Windows 7 pour Sécurité : Pare-feu & Sécurité Internet Programmes logiciels : Télécharger des mises à jour de logiciels.
Thanks in advance!