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Windows 7: BSOD after installing 64 bit software AMD phenom 9500

20 Apr 2012   #1
64bitfrustrated

64 bit windows 8
 
 
BSOD after installing 64 bit software AMD phenom 9500

I finally decided to convert my desktop to 64 bit windows. Since then, I've been experiencing repetitive BSOD indicating I have a watchdog timeout error. I've disabled various hardware items and made adjustments to the bios and nothing prevented the crashes. Then, by accident, I realized that it didn't crash, indefinitely, while I was playing a more intensive game such as Skyrim. So, I can use the desktop, but first I have to start a game, background it, then continue working. Also, when I put it to sleep, it will wake back up a few hours later and crash with the same error.

This didn't occur when I was running Windows 7 32-bit and I've run various 64-bit versions of unix derivatives with no issue as well. It's only 64-bit windows. There isn't even a decent dump file of the error because it pretty much kills the computer instantly.

I'm using a Gateway GT-5226 AMD Phenom 9500 quadcore with ram upgraded to 4 gigabytes.

Thanks!


My System SpecsSystem Spec
.

20 Apr 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.



If you cant get any DMP upload the event viewer log


Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
My System SpecsSystem Spec
20 Apr 2012   #3
64bitfrustrated

64 bit windows 8
 
 

There are literally no dump files and event viewer rarely even indicates that a problem occurred. On the few occasions it's notated something it just says "a system error forced and unscheduled reboot" with no further info, at all. My only hypothesis barring any useful information, is that all four processors have to be in use for it to not crash. I'm not close to that computer right now, i'll try to upload the system info next time I'm home. The only added info I can give is that I have a GeForce 9500GT 1Gb with current drivers and I've run a memory check with no faults.
My System SpecsSystem Spec
.


20 Apr 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by 64bitfrustrated View Post
There are literally no dump files and event viewer rarely even indicates that a problem occurred. On the few occasions it's notated something it just says "a system error forced and unscheduled reboot" with no further info, at all. My only hypothesis barring any useful information, is that all four processors have to be in use for it to not crash. I'm not close to that computer right now, i'll try to upload the system info next time I'm home. The only added info I can give is that I have a GeForce 9500GT 1Gb with current drivers and I've run a memory check with no faults.


For dumps to be produced. . .
▪ Page file must be on OS drive
▪ Page file base allocation size must be > than installed physical RAM
▪ Windows Error Reporting (WER) system service should be set to MANUAL
▪ Set page file to system managed, OS drive

Set System Crash/ Recovery Settings to "Kernel Memory Dump" - this will produce. . .
--> a Full Kernel Memory Dump - c:\windows\memory.dmp
--> a Mini Kernel dump c:\windows\minidump

The Full Kernel is overwritten each BSOD; a new mini kernel dump is created w/ different name for each BSOD

To check your system's "Recoveros" (Recovery) and Page File settings via Windows Management Instrumentation (WMI), run the following -

HTML output - WMI - "Recoveros" and Page File Settings (HTML)
Text file output - WMI - "Recoveros" and Page File Settings (TEXT)

Thanks to jgroff2 @sysnative.com
My System SpecsSystem Spec
Reply

 BSOD after installing 64 bit software AMD phenom 9500




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