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Windows 7: Frequent/randon BSODs. once BCCode =3b, once BCCode =1e,


20 Apr 2012   #1

Widows 7 Home Premium 64 bit
 
 
Frequent/randon BSODs. once BCCode =3b, once BCCode =1e,

Frequent and randon BSODs. once BCCode =3b, once BCCode =1e, others unknown. Dell precision 380 w/ 4GB. Upgraded OS to WIN 7 Premiun Home 64 bit in June 2012 (from XP Pro). WIN 7 Premium Home Family Pack (upgrade). Using Windows Security Essentials. Have scanned frequently. Also downloaded and ran Advanced System Care 5 (free version).

New member. Hope I did this correctly.

jfnbrowne

My System SpecsSystem Spec
.

20 Apr 2012   #2

Win 8 Release candidate 8400
 
 

Related to bcmwlhigh664.sys Network Adapter wireless driver from Broadcom Corporation. I would update to the newest driver available.
My System SpecsSystem Spec
20 Apr 2012   #3

Widows 7 Home Premium 64 bit
 
 

I had checked the driver and it was the latest (5.100.68.48). But (after your reply) I did download and install a newer version of the software. I have moved the entire system (my wifes) downstairs to the dining room table where I get much better signal strength and only had the Blue Screen once this morning on power up. It's been OK for 5-6 hours.

Are you reasonably sure it's the Netgear Wireless Adapter? I can run a long CAT5 cable and test for a few days.

NOTE: Sorry, the newer version of software that I installed was the same as the original.
My System SpecsSystem Spec
.


28 Apr 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\jfnbrowne\Windows_NT6_BSOD_jcgriff2\042012-19297-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`02a57000 PsLoadedModuleList = 0xfffff800`02c9b650
Debug session time: Fri Apr 20 09:09:36.121 2012 (UTC - 6:00)
System Uptime: 0 days 0:01:08.963
Loading Kernel Symbols
...............................................................
................................................................
.....................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1E, {ffffffffc0000005, fffff88002a7cacd, 0, ffffffffffffffff}

Unable to load image \SystemRoot\system32\DRIVERS\bcmwlhigh664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwlhigh664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwlhigh664.sys
Probably caused by : bcmwlhigh664.sys ( bcmwlhigh664+77acd )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.  Usually the exception address pinpoints
the driver/function that caused the problem.  Always note this address
as well as the link date of the driver/image that contains this address.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff88002a7cacd, The address that the exception occurred at
Arg3: 0000000000000000, Parameter 0 of the exception
Arg4: ffffffffffffffff, Parameter 1 of the exception

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
bcmwlhigh664+77acd
fffff880`02a7cacd c3              ret

EXCEPTION_PARAMETER1:  0000000000000000

EXCEPTION_PARAMETER2:  ffffffffffffffff

READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002d05100
 ffffffffffffffff 

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

BUGCHECK_STR:  0x1E_c0000005

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff80002b1e8e8 to fffff80002ad3c80

STACK_TEXT:  
fffff880`02fcbde8 fffff800`02b1e8e8 : 00000000`0000001e ffffffff`c0000005 fffff880`02a7cacd 00000000`00000000 : nt!KeBugCheckEx
fffff880`02fcbdf0 fffff800`02ad3302 : fffff880`02fcc5c8 08fffffa`80054f68 fffff880`02fcc670 08000000`00000000 : nt! ?? ::FNODOBFM::`string'+0x48d2d
fffff880`02fcc490 fffff800`02ad1c0a : 00000000`291944d4 fffff800`02adaa9f 00000000`00000b84 fffffa80`05306d80 : nt!KiExceptionDispatch+0xc2
fffff880`02fcc670 fffff880`02a7cacd : 0cfff880`02a7d1c8 08fffffa`80054f68 08000000`00000000 0cfffffa`80054f68 : nt!KiGeneralProtectionFault+0x10a
fffff880`02fcc808 0cfff880`02a7d1c8 : 08fffffa`80054f68 08000000`00000000 0cfffffa`80054f68 fffff880`02000000 : bcmwlhigh664+0x77acd
fffff880`02fcc810 08fffffa`80054f68 : 08000000`00000000 0cfffffa`80054f68 fffff880`02000000 fffffa0b`00006400 : 0xcfff880`02a7d1c8
fffff880`02fcc818 08000000`00000000 : 0cfffffa`80054f68 fffff880`02000000 fffffa0b`00006400 00000048`00000000 : 0x8fffffa`80054f68
fffff880`02fcc820 0cfffffa`80054f68 : fffff880`02000000 fffffa0b`00006400 00000048`00000000 fffffa80`00000000 : 0x8000000`00000000
fffff880`02fcc828 fffff880`02000000 : fffffa0b`00006400 00000048`00000000 fffffa80`00000000 ec011800`00000001 : 0xcfffffa`80054f68
fffff880`02fcc830 fffffa0b`00006400 : 00000048`00000000 fffffa80`00000000 ec011800`00000001 fffffa80`05406010 : 0xfffff880`02000000
fffff880`02fcc838 00000048`00000000 : fffffa80`00000000 ec011800`00000001 fffffa80`05406010 fffff880`02a33d34 : 0xfffffa0b`00006400
fffff880`02fcc840 fffffa80`00000000 : ec011800`00000001 fffffa80`05406010 fffff880`02a33d34 00000000`00000001 : 0x48`00000000
fffff880`02fcc848 ec011800`00000001 : fffffa80`05406010 fffff880`02a33d34 00000000`00000001 00000000`000000c8 : 0xfffffa80`00000000
fffff880`02fcc850 fffffa80`05406010 : fffff880`02a33d34 00000000`00000001 00000000`000000c8 00000000`ffffffff : 0xec011800`00000001
fffff880`02fcc858 fffff880`02a33d34 : 00000000`00000001 00000000`000000c8 00000000`ffffffff 00000000`00000001 : 0xfffffa80`05406010
fffff880`02fcc860 00000000`00000001 : 00000000`000000c8 00000000`ffffffff 00000000`00000001 4f680c80`0540aa40 : bcmwlhigh664+0x2ed34
fffff880`02fcc868 00000000`000000c8 : 00000000`ffffffff 00000000`00000001 4f680c80`0540aa40 000008ff`fffa8005 : 0x1
fffff880`02fcc870 00000000`ffffffff : 00000000`00000001 4f680c80`0540aa40 000008ff`fffa8005 4f680880`05406d00 : 0xc8
fffff880`02fcc878 00000000`00000001 : 4f680c80`0540aa40 000008ff`fffa8005 4f680880`05406d00 00000cff`fffa8005 : 0xffffffff
fffff880`02fcc880 4f680c80`0540aa40 : 000008ff`fffa8005 4f680880`05406d00 00000cff`fffa8005 fffffa80`05406000 : 0x1
fffff880`02fcc888 000008ff`fffa8005 : 4f680880`05406d00 00000cff`fffa8005 fffffa80`05406000 000000c6`c3bf10be : 0x4f680c80`0540aa40
fffff880`02fcc890 4f680880`05406d00 : 00000cff`fffa8005 fffffa80`05406000 000000c6`c3bf10be fffff880`02fcc980 : 0x8ff`fffa8005
fffff880`02fcc898 00000cff`fffa8005 : fffffa80`05406000 000000c6`c3bf10be fffff880`02fcc980 00000001`00000002 : 0x4f680880`05406d00
fffff880`02fcc8a0 fffffa80`05406000 : 000000c6`c3bf10be fffff880`02fcc980 00000001`00000002 00000000`00000000 : 0xcff`fffa8005
fffff880`02fcc8a8 000000c6`c3bf10be : fffff880`02fcc980 00000001`00000002 00000000`00000000 fffffa80`05518a20 : 0xfffffa80`05406000
fffff880`02fcc8b0 fffff880`02fcc980 : 00000001`00000002 00000000`00000000 fffffa80`05518a20 ffff0531`00000055 : 0xc6`c3bf10be
fffff880`02fcc8b8 00000001`00000002 : 00000000`00000000 fffffa80`05518a20 ffff0531`00000055 00000002`00000001 : 0xfffff880`02fcc980
fffff880`02fcc8c0 00000000`00000000 : fffffa80`05518a20 ffff0531`00000055 00000002`00000001 00000000`00000000 : 0x1`00000002


STACK_COMMAND:  kb

FOLLOWUP_IP: 
bcmwlhigh664+77acd
fffff880`02a7cacd c3              ret

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  bcmwlhigh664+77acd

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: bcmwlhigh664

IMAGE_NAME:  bcmwlhigh664.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4dad3604

FAILURE_BUCKET_ID:  X64_0x1E_c0000005_bcmwlhigh664+77acd

BUCKET_ID:  X64_0x1E_c0000005_bcmwlhigh664+77acd

Followup: MachineOwner
---------
The crash definitely implicates the USB Wireless Network Adapter. Crashes due to these devices are actually fairly common. USB does not provide the power stability necessary for a Wireless Network Adapter, so they are prone to failures the result in blue screen crashes. We usually recommend replacing the devices with a PCI Wireless Network Adapter if possible.

You may also consider re-installing the device driver for the device. Do not install over the old one, but fully uninstall the driver and re-install with a freshly downloaded driver. Download the driver prior to uninstalling the current driver.
  1. Click Start Menu
  2. Right Click My Computer/Computer
  3. Click Manage
  4. Click Device Manager from the list on the left
  5. Expand Network adapters
  6. Right click the wireless network device
  7. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  8. Put a tick in Delete driver software for this device and hit OK
  9. Do not restart your computer
  10. Install the downloaded driver for the wireless network device.

Alternatively:
  1. Login as an adminstrative user.
  2. Click Start Menu
  3. Click Control Panel
  4. Click Hardware and Sound
  5. Click Device Manager (the last link under Devices and Printers)
  6. Expand Network adapters
  7. Right click the wireless network device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device and hit OK
  10. Do not restart your computer
  11. Install the downloaded driver for the wireless network device.
My System SpecsSystem Spec
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 Frequent/randon BSODs. once BCCode =3b, once BCCode =1e,




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