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Windows 7: BSOD while using Skype, 0x000000fe


21 Apr 2012   #1

Windows 7 Ultimate x64
 
 
BSOD while using Skype, 0x000000fe

I have been having intermittent crashes while using my webcam with skype. The crashes are very sporadic and don't seem to happen for any specific reason. I got the first one that I have had in quite a while today, so I'm not sure what's going on. Going through the BugCheck report, it seems that it is an error with USB and that "A hardware failure has occurred due to a bad physical address found in a hardware data structure. This is not due to a driver bug."

Code:
The computer has rebooted from a bugcheck.  The bugcheck was: 0x000000fe (0x0000000000000005, 0xfffffa8003afd1a0, 0x0000000010de026e, 0xfffffa800304b428). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 042112-21093-01.
I believe this is related to my Logitech QuickCam 9000 Pro. Also, I have a feeling that the USB controller on the motherboard might be damaged, when I received this computer the USB ports on the front were plugged backwards into the header.

The OS is rull retail Windows 7 Ultimate x64, the machine was built sometime around 2006 and the install is less than a month old. I have attached the dump files and performance monitor report.

My System SpecsSystem Spec
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21 Apr 2012   #2

Win 8 Release candidate 8400
 
 

Uptime almost 8 days and that in itself can precipitate the problem. These were related to your usbhub.sys

USB Driver - General Fix for Problems
My System SpecsSystem Spec
21 Apr 2012   #3

Windows 7 Ultimate x64
 
 

The uptime doesn't have anything to do with it, when I first got this machine going it crashed once, restarted, and then crashed again within an hour (while on skype.)
My System SpecsSystem Spec
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21 Apr 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kasm279 View Post
The uptime doesn't have anything to do with it, when I first got this machine going it crashed once, restarted, and then crashed again within an hour (while on skype.)
Uptime obvious has something to do with it for in your crashes they were all after more the 2-3 days of uptime. The smallest memory leak gets magnified over time.
My System SpecsSystem Spec
27 Apr 2012   #5

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Uptime obvious has something to do with it for in your crashes they were all after more the 2-3 days of uptime. The smallest memory leak gets magnified over time.
Sir you are wrong. Some of the crashes occurred within half an hour of restarting. I just had it crash after about ten hours or so, although this is still a lot.

Anyway, I tried removing all of the devices and letting them reinstall to no avail, it still crashed about a minute and a half into a skype call.
My System SpecsSystem Spec
04 May 2012   #6

Windows 7 Home Premium 64 Bit
 
 

There are nicer ways to tell someone that he/she has made an error in a statement or misinterpreted something.

That being said: are you still having problems with your computer?
My System SpecsSystem Spec
04 May 2012   #7

Windows 7 Ultimate x64
 
 

Yeah, I'm still having issues. I have a feeling that it is my webcam though, but I don't have another one to test with at the moment...
My System SpecsSystem Spec
05 May 2012   #8

Windows 7 Home Premium 64 Bit
 
 

Please provide us with the latest crash reports by following the http://www.sevenforums.com/crashes-d...tructions.html and we will take a look.
My System SpecsSystem Spec
08 May 2012   #9

Windows 7 Ultimate x64
 
 

Well, it crashed with Google Hangouts as well. I have a feeling that my webcam is faulty.
My System SpecsSystem Spec
08 May 2012   #10

Windows 7 Home Premium 64 Bit
 
 

The crashes indicate hard disk problems. Run the short and long tests with SeaTools for Windows and if SeaTools for Windows does not work, use SeaTools for DOS

You still have some long uptimes for your system. I do see a couple that you mentioned that happened shortly after starting the system, but there are also a few that were after 5-7 days of being up. The ones that started shortly after the system was up: had you just restarted at the time?

I wonder about memory corruption causing these due to the long uptimes. A restart of the system will not clear all memory corruption, so a short uptime after a long uptime could still lead to a crash due to the long uptime. To clear all corruption in temporary memory and reset hardware/software connections:
  1. Shut down and turn off the computer.
  2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
  3. "Remove the computer from any port replicator or docking station, disconnect
    cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
  4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
    power from components is drained to clear the software connections between the BIOS
    and hardware and clear any corruption in the temporary memory.
  5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
    and mouse should suffice and be the only peripherals reconnected.
  6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
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 BSOD while using Skype, 0x000000fe




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