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Windows 7: How to fix BSOD caused by ntoskrnl.exe and ntkrnlmp.exe

22 Apr 2012   #1

Windows 7 Home Premium 64bit
 
 
How to fix BSOD caused by ntoskrnl.exe and ntkrnlmp.exe

Here are the details:

On Sun 4/22/2012 8:32:37 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042212-30638-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x1A3F8C)
Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF80002BEFF8C, 0xFFFFF88003124758, 0xFFFFF88003123FB0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that a system thread generated an exception which the error handler did not catch.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 4/22/2012 8:32:37 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: ntkrnlmp.exe (nt!KeBugCheckEx+0x0)
Bugcheck code: 0x7E (0xFFFFFFFFC0000005, 0xFFFFF80002BEFF8C, 0xFFFFF88003124758, 0xFFFFF88003123FB0)
Error: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED
Bug check description: This bug check indicates that a system thread generated an exception that the error handler did not catch.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 4/22/2012 8:11:47 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042212-24601-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x71F00)
Bugcheck code: 0x7A (0x20, 0xFFFFFFFFC000009D, 0xFFFFFA80052BD078, 0x0)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.


On Sun 4/22/2012 7:55:56 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\042212-28672-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x71F00)
Bugcheck code: 0x7A (0x20, 0xFFFFFFFFC000009D, 0xFFFFFA8004F847C8, 0x0)
Error: KERNEL_DATA_INPAGE_ERROR
file path: C:\Windows\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

My System SpecsSystem Spec
.

22 Apr 2012   #2

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
22 Apr 2012   #3

Windows 7 Home Premium 64bit
 
 

Here are the files:
My System SpecsSystem Spec
.


22 Apr 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jmg04 View Post
Here are the files:


A few issues

These were related to memory corruption. Probably form one of these old drivers.

Upload these first

Code:
rimmpx64.sys    11/17/2006 9:49:50 PM                               
rixdpx64.sys    11/18/2006 12:07:46 AM                               
Apfiltr.sys    4/12/2007 4:25:19 AM           
VSTCNXT6.SYS    10/15/2008 8:52:22 PM                             
VSTAZL6.SYS    10/15/2008 8:53:42 PM                                
VSTDPV6.SYS    10/15/2008 8:57:45 PM                              
yk62x64.sys    2/23/2009 11:02:27 AM                              
bcmwl664.sys    3/26/2009 9:06:57 PM                             
amdxata.sys    5/19/2009 1:56:59 PM        
CtClsFlt.sys    6/15/2009 1:06:41 AM         
hwpolicy.sys    7/13/2009 7:19:22 PM
How To Find Drivers:
Quote:
- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.
- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads


If you are still crashing after updating the above please run these two tests.



.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.


RAM - Test with Memtest86+






Driver Verifer

Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation (an estimate on my part).

Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JGriff2 & Usasma.
Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)
My System SpecsSystem Spec
22 Apr 2012   #5

Windows 7 Home Premium 64bit
 
 

I'm checking it now thanks! Btw I changed one of my memory about 2 days ago.
My System SpecsSystem Spec
22 Apr 2012   #6

Windows 7 Home Premium 64bit
 
 

I found this software called, Uniblue Driver Scanner and these are the results:
My System SpecsSystem Spec
22 Apr 2012   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by jmg04 View Post
I found this software called, Uniblue Driver Scanner and these are the results:

We dont recommend sweeper type apps as they use their own list of "current" apps

Did you update the ones in the list I gave you?
My System SpecsSystem Spec
22 Apr 2012   #8

Windows 7 Home Premium 64bit
 
 

I'll update it now but the last one "hwpolicy.sys" is by Microsoft® Windows® Operating System
and there are 3 similar drivers for one.
My System SpecsSystem Spec
22 Apr 2012   #9

Windows 7 Home Premium 64bit
 
 

My latest BSOD...just right now
my first BSOD is when I'm running a full computer scan on avast...but it is the first time it said that it is because of avast

On Mon 4/23/2012 3:16:08 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: aswsnx.sys (aswSnx+0x24E36)
Bugcheck code: 0xA (0xFFFFFA8019657D5B, 0x2, 0x0, 0xFFFFF80002B25B0F)
Error: IRQL_NOT_LESS_OR_EQUAL
file path: C:\Windows\system32\drivers\aswsnx.sys
product: avast! Antivirus System
company: AVAST Software
description: avast! Virtualization Driver
Bug check description: This indicates that Microsoft Windows or a kernel-mode driver accessed paged memory at DISPATCH_LEVEL or above.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: aswsnx.sys (avast! Virtualization Driver, AVAST Software).
Google query: aswsnx.sys AVAST Software IRQL_NOT_LESS_OR_EQUAL
My System SpecsSystem Spec
23 Apr 2012   #10

Win 8 Release candidate 8400
 
 

From a strictly BSOD perspective the malware app that causes the fewest crashes (IMHO) is Microsoft Security Essentials.

Personally I use something else but then I am not BSOD'ing.



Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
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 How to fix BSOD caused by ntoskrnl.exe and ntkrnlmp.exe




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