Windows 7: BSOD minidump info

bruswain · 22 Apr 2012

Hi there, any help would be appreciated. Was having issues with my Portege laptop (computer kept restarting itself when going into sleep mode) so I restored back to factory settings. Everything seemed fine after the restore, but I did just get a BSOD, could have been a one time thing, not sure.

I installed and ran WhoCrashed to check the minidump file, any insight or interpretations?

crash dump file: C:\WINDOWS\Minidump\042212-37908-01.dmp
This was probably caused by the following module: ntoskrnl.exe (nt+0x70540)
Bugcheck code: 0x50 (0xFFFFF8A001A68000, 0x0, 0xFFFFF80002E912E0, 0x0)
Error: PAGE_FAULT_IN_NONPAGED_AREA
file path: C:\WINDOWS\system32\ntoskrnl.exe
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: NT Kernel & System
Bug check description: This indicates that invalid system memory has been referenced.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.

thanks!

zigzag3143 · 22 Apr 2012

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP

We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

Quote:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

Quote:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

bruswain · 22 Apr 2012

ok, attached is the minidump file

other specs:
Windows Professional 64-bit
version 6.1.7600 build 7600
processor Intel Core i7 M 620 @ 2.67gHz
BIOS Toshiba 1.80 12/6/2010
SMBIOS 2.4

Memory:
Installed Physical 8.00 GB
Total Physical 7.73
Avail Physical 5.46
Total Virtual 15.5
Avail Virtual 12.9

zigzag3143 · 23 Apr 2012

Quote: Originally Posted by bruswain

ok, attached is the minidump file

other specs:
Windows Professional 64-bit
version 6.1.7600 build 7600
processor Intel Core i7 M 620 @ 2.67gHz
BIOS Toshiba 1.80 12/6/2010
SMBIOS 2.4

Memory:
Installed Physical 8.00 GB
Total Physical 7.73
Avail Physical 5.46
Total Virtual 15.5
Avail Virtual 12.9

Related to mrfoldr.sys MirrorFolder Real-time Mirroring Driver from Techsoft. I would remove it at least to test.

Old drivers needing updating

Code:

amdxata.sys    5/19/2009 1:56:59 PM       
tosrfec.sys    6/1/2009 2:58:53 AM            
TVALZFL.sys    6/19/2009 6:05:44 AM                               
pgeffect.sys    6/22/2009 5:00:11 AM       
thpdrv.sys    6/28/2009 10:02:56 PM          
Thpevm.SYS    6/29/2009 4:15:37 AM

How To Find Drivers:

Quote:

- search Google for the name of the driver
- compare the Google results with what's installed on your system to figure out which device/program it belongs to
- visit the web site of the manufacturer of the hardware/program to get the latest drivers (DON'T use Windows Update or the Update driver function of Device Manager).
- if there are difficulties in locating them, post back with questions and someone will try and help you locate the appropriate program.

- - The most common drivers are listed on this page: Driver Reference Driver Reference
- - Driver manufacturer links are on this page: Drivers and Downloads

bruswain · 23 Apr 2012

thanks, I'll give your suggestions a try. So far, no BSOD since last time though.

bruswain · 23 Apr 2012

Was there something you saw in the file that makes you think MirrorFolder may not be stable?

zigzag3143 · 23 Apr 2012

Quote: Originally Posted by bruswain

Was there something you saw in the file that makes you think MirrorFolder may not be stable?

Yes, it was indicated as the "probable" cause. In examining the stack I would say more than probable.

Windows 7: BSOD minidump info

BSOD minidump info problems?