Windows Explorer has stopped working frequently

hahahaman22 · 22 Apr 2012

As per this thread I have created and attached explorer.exe's dump file.

It happens frequently and randomly and I want it to stop.

Just ask if any additional information is reqired.

Thanks!

Note: The file was aparently too big to be attached according to the key so it can be found at this link

writhziden · 23 Apr 2012

Never analyzed one of these explorer related .dmp files before... I will do my best.

Code:

Loading Dump File [D:\Kingston\BSODDmpFiles\hahahaman22\explorer (2).DMP]
User Mini Dump File with Full Memory: Only application data is available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: SingleUserTS Personal
Machine Name:
Debug session time: Sun Apr 22 14:17:44.000 2012 (UTC - 6:00)
System Uptime: 0 days 0:09:27.470
Process Uptime: 0 days 0:08:18.000
................................................................
................................................................
.......................................................
Loading unloaded module list
..............................
user32!ZwUserWaitMessage+0xa:
00000000`773c933a c3              ret
0:000> !analyze -v
*******************************************************************************
*                                                                             *
*                        Exception Analysis                                   *
*                                                                             *
*******************************************************************************

*** ERROR: Symbol file could not be found.  Defaulted to export symbols for DesktopDock64.dll - 
GetPageUrlData failed, server returned HTTP status 404
URL requested: http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1

FAULTING_IP: 
+d014d30
00000000`00000000 ??              ???

EXCEPTION_RECORD:  ffffffffffffffff -- (.exr 0xffffffffffffffff)
ExceptionAddress: 0000000000000000
   ExceptionCode: 80000003 (Break instruction exception)
  ExceptionFlags: 00000000
NumberParameters: 0

FAULTING_THREAD:  0000000000000ea4

DEFAULT_BUCKET_ID:  STATUS_BREAKPOINT

PROCESS_NAME:  explorer.exe

ERROR_CODE: (NTSTATUS) 0x80000003 - {EXCEPTION}  Breakpoint  A breakpoint has been reached.

EXCEPTION_CODE: (HRESULT) 0x80000003 (2147483651) - One or more arguments are invalid

MOD_LIST: <ANALYSIS/>

NTGLOBALFLAG:  0

APPLICATION_VERIFIER_FLAGS:  0

PRIMARY_PROBLEM_CLASS:  STATUS_BREAKPOINT

BUGCHECK_STR:  APPLICATION_FAULT_STATUS_BREAKPOINT

LAST_CONTROL_TRANSFER:  from 000007fefe4666b2 to 00000000773c933a

STACK_TEXT:  
00000000`0027f1a8 000007fe`fe4666b2 : 00000000`04a8f040 00000000`049e5030 00000000`00000000 00000000`00000001 : user32!ZwUserWaitMessage+0xa
00000000`0027f1b0 000007fe`fe3c77d5 : 00000000`049e5030 00000000`049e5030 00000000`00000000 00000000`00000000 : shell32!CDesktopBrowser::_MessageLoop+0x51
00000000`0027f1f0 00000000`ff590ac1 : 000007fe`f33a2e60 80000000`04010000 00000000`00000000 00000000`049e5030 : shell32!SHDesktopMessageLoop+0x7e
00000000`0027f230 00000000`ff59b8d5 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!wWinMain+0xb1e
00000000`0027f8e0 00000000`772a652d : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : explorer!DelayLoadFailureHook+0x208
00000000`0027f9a0 00000000`7778c521 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : kernel32!BaseThreadInitThunk+0xd
00000000`0027f9d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : ntdll!RtlUserThreadStart+0x1d


FOLLOWUP_IP: 
shell32!CDesktopBrowser::_MessageLoop+51
000007fe`fe4666b2 ebe8            jmp     shell32!CDesktopBrowser::_MessageLoop+0x1c (000007fe`fe46669c)

SYMBOL_STACK_INDEX:  1

SYMBOL_NAME:  shell32!CDesktopBrowser::_MessageLoop+51

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: shell32

IMAGE_NAME:  shell32.dll

DEBUG_FLR_IMAGE_TIMESTAMP:  4f042c80

STACK_COMMAND:  dt ntdll!LdrpLastDllInitializer BaseDllName ; dt ntdll!LdrpFailureData ; ~0s; .ecxr ; kb

FAILURE_BUCKET_ID:  STATUS_BREAKPOINT_80000003_shell32.dll!CDesktopBrowser::_MessageLoop

BUCKET_ID:  X64_APPLICATION_FAULT_STATUS_BREAKPOINT_shell32!CDesktopBrowser::_MessageLoop+51

WATSON_STAGEONE_URL:  http://watson.microsoft.com/StageOne/explorer_exe/6_1_7601_17567/4d672ee4/unknown/0_0_0_0/bbbbbbb4/80000003/00000000.htm?Retriage=1

Followup: MachineOwner
---------

The crash indicates system related problems. Possibly data corruption or application/service conflicts.

If you are overclocking any hardware, please stop.
Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
For any drives that do not give the message:
Windows has checked the file system and found no problems
run disk check again as above. In other words, if it says:
Windows has made corrections to the file system
after running the disk check, run the disk check again.
Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
Troubleshoot Application Conflicts by Performing a Clean Startup to make sure it is not an application or service conflict causing the explorer crashes.