BSOD after hibernate. Windows 7 x64bit

Peerless · 23 Apr 2012

Hello everyone. I always seem to get that dreaded BSOD warning a lot of times after I hibernate.

The night before I'll set my computer into hibernation. I'll wake up the next morning, press the power button on the computer, and receive the "windows did not shut down correctly" black screen error. The computer always starts up fine, but then I get the message:

Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA8005BC9060
BCP3: FFFFF80000B9C4D8
BCP4: FFFFFA800BD27D10
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

I have a HP p6234f running Windows 7 64bit OS which was installed in this computer when I bought it two years ago.

Thank you for your help.

jiturajpattnaik · 23 Apr 2012

Hi,

After getting this Blue screen messgae then what is the Laptop rebooting or its working fine???

Peerless · 23 Apr 2012

Yes it works fine, but it constantly happens. Once or twice every week.

usasma · 23 Apr 2012

"C:\Windows\Microsoft.NET\Framework64\v3.0\Windows Communication Foundation\SMSvcHost.exe" shows a problem in perfmon /report. Please uninstall the .NET v3.0 framework and reinstall it.

SP1 isn't installed, please do the following:

Installing Windows 7 Service Pack 1
1. Visit the PC manufacturer's website and update ALL drivers. DO NOT use Windows Update or the "Update drivers" function of Device Manager.
2. Check Device Manager for any unknown/disabled devices - if there are unknown/disabled devices, fix them with the latest drivers from the device manufacturer's website (not the PC Manufacturer)
3. Visit Windows Update and get all updates (may take repeated visits)
4. Visit Windows Update and get Service Pack 1 (usually under Important Updates). Read these notes for installing SP1: Steps to follow before you install Windows 7 SP1 and Windows Server 2008 R2 SP1 from the Microsoft Download Center
5. Visit Windows Update and get any other available updates. May take repeated visits, but keep it up until you get several "Windows is updated" results.
If you're having difficulties with installing a Service Pack, please use the SURTool from this link: What is the System Update Readiness Tool?

Linksys Wireless PCI device is disabled. Please uninstall the software/drivers and physically remove the device from the system. If you must keep it in the system, please enable it and update the drivers - then disable it again. Windows will often load drivers before it disables the device.

pcouffin.sys dates from 2006 and is probably incompatible with Win7. Please uninstall the older CD/DVD program that it belongs to. If unable to figure out which program it belongs to, please post back for instructions on how to safely remove it.

Please uninstall the program from Applian Technologies. Numerous memory dumps in MSINFO32 blame it as the cause of the BSOD's.

While MSINFO32 blames the Applian Technologies program, the 5 memory dumps that I ran blame the network drivers for your system (Rt64win7.sys). Please do the following:
- download a fresh copy from the device manufacturer's website
- uninstall the current copy from your system
- install the freshly downloaded copy
- monitor for further BSOD's.

Should the above steps not fix the problem, then I suspect your Norton Internet Security. Please try this:

Anti-Virus Removal:
Please do the following:
- download a free antivirus for testing purposes: Free AntiVirus
- uninstall the Norton from your system (you can reinstall it, if so desired, when we're done troubleshooting)
- remove any remnants of Norton using this free tool: http://us.norton.com/support/kb/web_...080710133834EN
- IMMEDIATELY install and update the free antivirus, then check to ensure that the Windows Firewall is turned on.
- check to see if this fixes the BSOD's
NOTE: NEVER run more than 1 anti-virus, firewall, Internet Security/Security Center application at the same time.

Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs
3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


iaStor.sys              Wed Mar 03 21:51:31 2010 (4B8F2033)
amdxata.sys             Fri Mar 19 12:18:18 2010 (4BA3A3CA)
SYMDS64.SYS             Mon May 16 18:15:03 2011 (4DD1A1E7)
SYMEFA64.SYS            Tue Nov 22 19:49:28 2011 (4ECC4318)
EX64.SYS                Fri Jul 29 09:15:11 2011 (4E32B25F)
ccSetx64.sys            Fri Nov 04 18:05:25 2011 (4EB461A5)
SRTSP64.SYS             Tue Nov 22 18:52:13 2011 (4ECC35AD)
Ironx64.SYS             Mon Nov 14 21:00:53 2011 (4EC1C7D5)
SRTSPX64.SYS            Tue Nov 22 18:52:20 2011 (4ECC35B4)
SYMEVENT64x86.SYS       Tue Nov 22 13:30:48 2011 (4ECBEA58)
SYMNETS.SYS             Sat Nov 12 16:11:53 2011 (4EBEE119)
IDSvia64.sys            Tue Nov 22 15:23:23 2011 (4ECC04BB)
eeCtrl64.sys            Fri Jan 20 18:39:48 2012 (4F19FB44)
EraserUtilRebootDrv.sys Fri Jan 20 18:39:49 2012 (4F19FB45)
Rt64win7.sys            Fri Nov 27 04:45:07 2009 (4B0F9FA3)
BHDrvx64.sys            Tue Mar 13 16:02:37 2012 (4F5FA7DD)
pcouffin.sys            Tue Dec 05 09:39:30 2006 (457584A2)
igdkmd64.sys            Fri Sep 11 13:04:45 2009 (4AAA832D)
GEARAspiWDM.sys         Mon May 18 08:17:04 2009 (4A1151C0)
appliand.sys            Fri May 28 07:54:10 2010 (4BFFAEE2)
netr28x.sys             Fri Jun 19 03:56:06 2009 (4A3B4496)
ENG64.SYS               Fri Jul 29 09:17:51 2011 (4E32B2FF)
RTKVHD64.sys            Tue Aug 04 05:50:52 2009 (4A78047C)
igdkmd64.sys            Tue Jun 16 14:32:09 2009 (4A37E529)
Ironx64.SYS             Fri Nov 12 18:06:50 2010 (4CDDC88A)
SRTSPX64.SYS            Tue Mar 29 22:46:18 2011 (4D92997A)
SYMDS64.SYS             Tue Dec 07 19:16:58 2010 (4CFECE7A)
SYMEFA64.SYS            Sun Mar 13 23:20:58 2011 (4D7D899A)
SYMEVENT64x86.SYS       Thu Mar 24 19:02:36 2011 (4D8BCD8C)
SYMNETS.SYS             Tue Apr 19 18:33:31 2011 (4DAE0DBB)
SRTSP64.SYS             Tue Mar 29 22:46:12 2011 (4D929974)
BHDrvx64.sys            Fri Feb 10 22:28:02 2012 (4F35E042)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\042312-32885-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Mon Apr 23 01:53:47.771 2012 (UTC - 4:00)
System Uptime: 1 days 3:51:02.324
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`05baea20 fffff800`0430d4d8 fffffa80`05557e10
BiosVersion = 5.43   
BiosReleaseDate = 09/10/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\042112-49015-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Fri Apr 20 21:56:36.706 2012 (UTC - 4:00)
System Uptime: 4 days 23:58:34.688
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`05bc9060 fffff800`00b9c4d8 fffffa80`0bd27d10
BiosVersion = 5.43   
BiosReleaseDate = 09/10/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\041412-28345-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Sat Apr 14 01:36:45.895 2012 (UTC - 4:00)
System Uptime: 2 days 11:36:28.753
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`05c52a20 fffff800`00b9c4d8 fffffa80`0e358c10
BiosVersion = 5.43   
BiosReleaseDate = 09/10/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\041112-25209-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Wed Apr 11 01:40:35.665 2012 (UTC - 4:00)
System Uptime: 4 days 3:53:58.648
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`05bc5a20 fffff800`00b9c4d8 fffffa80`0d3a2600
BiosVersion = 5.43   
BiosReleaseDate = 09/10/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\033112-33087-01.dmp]
Built by: 7600.16841.amd64fre.win7_gdr.110622-1503
Debug session time: Sat Mar 31 00:48:50.733 2012 (UTC - 4:00)
System Uptime: 1 days 7:06:40.611
Probably caused by : pci.sys
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
FAILURE_BUCKET_ID:  X64_0x9F_3_Rt64win7_IMAGE_pci.sys
Bugcheck code 0000009F
Arguments 00000000`00000003 fffffa80`05ba6060 fffff800`00b9c4d8 fffffa80`0c29a010
BiosVersion = 5.43   
BiosReleaseDate = 09/10/2009
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

BSOD after hibernate. Windows 7 x64bit

BSOD after hibernate. Windows 7 x64bit

Bsod