Windows 7: BSODs during BF3

BLaZN · 23 Apr 2012

I've been having intermittant problems with BSODs for awhile and they've said MemoryManagement and IRQ_Not_less mostly and recently have been "An unrecoverable hardware issue has happened"...

About a week ago I ran Windows memory diagnostic and it said the RAM was bad. I have ordered and installed new RAM, run memory diagnostic and is said the RAM was good.

I fired up BF3 and things were good for about 15 minutes before I crashed. To the hardware error BSOD. I did think that since making sure my drivers were updated recently I don't have my graphics card fan on 100% and so perhaps this could be heat related. Or the proc maybe because it's a stock fan and in the past it grew a dust sweater under the fan.

This windows install was fresh and occurred in 2009. This is on x86 32bit Windows 7.

Any help is really appreciated!

0pTicaL · 23 Apr 2012

Can you list your full system specs? Are you using a ATI or nVidia card?

BLaZN · 23 Apr 2012

Phenom 965 Black Edition
Corsair XMS DDR3 1600 1 stick 4GB is the new RAM
Gigabyte Ultra Durable 3 mobo
ATI Radeon 5850 Black Edition made by XFX
Fatal1ty 80cert 700W Power supply
Win 7 x86

Thanks for responding, what else can we get out there to resolve this problem?

0pTicaL · 23 Apr 2012

When did you build the system and how long ago was the OS [clean] installed? Also, what version is your Catalyst? The latest 12.3 is notorious for random BSODs.

BLaZN · 24 Apr 2012

I built this system in 2009. That was when it was installed. It's true things have seemed worse since 11.9ish... So you're saying I should driver clean 12.3 and go back to what? What are we seeing in the dump files so far?

writhziden · 25 Apr 2012

Problem Devices:

Code:

MpKslf909da4d ROOT\LEGACY_MPKSLF909DA4D\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKslbfd3b85b ROOT\LEGACY_MPKSLBFD3B85B\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl891eb8b8 ROOT\LEGACY_MPKSL891EB8B8\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl57a3a182 ROOT\LEGACY_MPKSL57A3A182\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl0b225a28 ROOT\LEGACY_MPKSL0B225A28\0000 This device is not present, is not working properly, or does not have all its drivers installed.
NetGroup Packet Filter Driver ROOT\LEGACY_NPF\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKslfaa69716 ROOT\LEGACY_MPKSLFAA69716\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKslcae41550 ROOT\LEGACY_MPKSLCAE41550\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl3a1e2a53 ROOT\LEGACY_MPKSL3A1E2A53\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl963d1839 ROOT\LEGACY_MPKSL963D1839\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl3b5f6059 ROOT\LEGACY_MPKSL3B5F6059\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsld85807ef ROOT\LEGACY_MPKSLD85807EF\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl6988caef ROOT\LEGACY_MPKSL6988CAEF\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKslaa667082 ROOT\LEGACY_MPKSLAA667082\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl70bf0fa5 ROOT\LEGACY_MPKSL70BF0FA5\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl45ce470a ROOT\LEGACY_MPKSL45CE470A\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl1f4b4321 ROOT\LEGACY_MPKSL1F4B4321\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl74785431 ROOT\LEGACY_MPKSL74785431\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl4c6784b1 ROOT\LEGACY_MPKSL4C6784B1\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl04b3d48a ROOT\LEGACY_MPKSL04B3D48A\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKslefc87eb8 ROOT\LEGACY_MPKSLEFC87EB8\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl04d4bd56 ROOT\LEGACY_MPKSL04D4BD56\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl7b328b43 ROOT\LEGACY_MPKSL7B328B43\0000 This device is not present, is not working properly, or does not have all its drivers installed.
MpKsl522f7529 ROOT\LEGACY_MPKSL522F7529\0000 This device is not present, is not working properly, or does not have all its drivers installed.

The above indicate possible malware/viruses installed on the system...

Security Software: ??? I recommend either of these two setups:

Download and install the security setup of your choice, update the software, and then run a full scan of your system for viruses and malware. If you only install MSE, I would also suggest installing and updating Malwarebytes : Free anti-malware, anti-virus and spyware removal download, but do not start the free trial/full version of Malwarebytes. Run a full scan with Malwarebytes after updating it. Post back the results.

BLaZN · 30 Apr 2012

Eliminated tracking cookies. I'm using MSE now. After the system was up for days and hadn't crashed since my last post here today I was playing about 30 minutes of BF3 resulted in another crash with unrecoverable hardware error. Attached is the latest crash dump.

PS I also removed my proc fan and cleared the dust sweater from the heatsink but even with cooler temps I've still crashed... I didn't check inside the Radeon I guess I can get to that until you guys respond.

writhziden · 30 Apr 2012

Code:

Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [D:\Kingston\BSODDmpFiles\BLaZN\043012-35989-01\043012-35989-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17790.x86fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xe3419000 PsLoadedModuleList = 0xe35624d0
Debug session time: Mon Apr 30 10:36:39.198 2012 (UTC - 6:00)
System Uptime: 2 days 20:04:41.950
Loading Kernel Symbols
...............................................................
................................................................
.................................................
Loading User Symbols
Loading unloaded module list
..................................................
3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 00000000, Machine Check Exception
Arg2: 9eb4701c, Address of the WHEA_ERROR_RECORD structure.
Arg3: f669c000, High order 32-bits of the MCi_STATUS value.
Arg4: 00000135, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  bf3.exe

CURRENT_IRQL:  1f

STACK_TEXT:  
a6d3e8cc e3839fcd 00000124 00000000 9eb4701c nt!KeBugCheckEx+0x1e
a6d3e908 e34eaaec 9eb45051 9eb4701c e34912f0 hal!HalBugCheckSystem+0xab
a6d3e938 e383a27f 9ebb25a0 e3847e40 00000000 nt!WheaReportHwError+0x230
a6d3ea4c e383a371 9ebb25a0 9ebb25f0 00000000 hal!HalpMcaReportError+0x3b
a6d3ea70 e383a5dd 00000000 9ebb25f0 a6d3eb90 hal!HalpMceHandler+0x8b
a6d3ea80 e38305f5 00000000 00000000 00000000 hal!HalpHandleMachineCheck+0x3b
a6d3eb90 e382d261 00000000 a6d39750 00000000 hal!HalpMcaExceptionHandler+0x87
a6d3eb90 00000000 00000000 a6d39750 00000000 hal!HalpMcaExceptionHandlerWrapper+0x89


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE

Followup: MachineOwner
---------

You have the crash seen above: Stop 0x124 - what it means and what to try

To supplement that link, do the following hardware checks.

If you are overclocking any hardware, please stop.
Monitor temperatures during the following tests.
Use the following programs to monitor the temperatures.
- Real Temp is a good CPU temperature monitor.
- Speccy - System Information - Free Download will monitor all hardware temperatures.
- HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
- Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
- Run Hardware - Stress Test With Prime95 to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
- Follow the steps for doing a CPU stress test using IntelBurnTest
Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
1. Shut down and turn off your computer.
2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
Once these steps have been followed, it is safe to remove and replace components within your computer.

To make sure the problem devices issues were resolved, please provide us with your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Make sure you read through all of Stop 0x124 - what it means and what to try to learn about your crash and the steps to resolve it.

Windows 7: BSODs during BF3

BSODs during BF3 problems?