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Windows 7: BSOD during games, crossfire 6950 - ntoskrnl.exe

04 May 2012   #21
harblhat

Windows 7 Professional 64
 
 

Hm. This is looking bad - I may have to warranty the card then! Im planning to format and get a new install of Win7 in the next week or so with a new SSD coming, so maybe a fresh install will help things along. Heres hoping...

Will keep this thread updated as I get news. Thanks again for all your help, writhziden


My System SpecsSystem Spec
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04 May 2012   #22
writhziden

Windows 7 Home Premium 64 Bit
 
 

No problem. If the fresh installation does not resolve the graphics card type crashes, definitely seek an RMA.
My System SpecsSystem Spec
04 May 2012   #23
harblhat

Windows 7 Professional 64
 
 

Another crash... perhaps this dump would lend some different insights? Thanks again...

EDIT: I reinstalled the DirectX redist as per previous instructions, yet here it is acting up again
My System SpecsSystem Spec
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04 May 2012   #24
writhziden

Windows 7 Home Premium 64 Bit
 
 

Yep, DirectX/graphics card problems are shown in the crash report.
My System SpecsSystem Spec
05 May 2012   #25
James7679

Windows 7 Home Premium x64
 
 

Please install MSI Aftetburner and adjust your clock speeds to a lower setting and see.if this brings a positive resolution. Alternatively, bump the voltage and increase the clocks. .01volts and 1mhz increments.
My System SpecsSystem Spec
13 May 2012   #26
harblhat

Windows 7 Professional 64
 
 

Quote   Quote: Originally Posted by James7679 View Post
Please install MSI Aftetburner and adjust your clock speeds to a lower setting and see.if this brings a positive resolution. Alternatively, bump the voltage and increase the clocks. .01volts and 1mhz increments.
Would AMD Overdrive be acceptable as well to lower clock speeds or does it have to be Afterburner?
My System SpecsSystem Spec
13 May 2012   #27
harblhat

Windows 7 Professional 64
 
 

Also, I installed Win7 on a brand new HDD and still got another BSOD after about 45 minutes of gaming. Last resort is to RMA the card, but I can run them fine by themselves...

Also, before the BSOD my USB powered keyboard randomly shut itself off and the system stuttered while I tried to plug it into another USB port. After plugging it into another port and having it power on again, the system BSODd shortly afterward.

Minidump attached. Thanks again...
My System SpecsSystem Spec
14 May 2012   #28
James7679

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by harblhat View Post
Quote   Quote: Originally Posted by James7679 View Post
Please install MSI Aftetburner and adjust your clock speeds to a lower setting and see.if this brings a positive resolution. Alternatively, bump the voltage and increase the clocks. .01volts and 1mhz increments.
Would AMD Overdrive be acceptable as well to lower clock speeds or does it have to be Afterburner?
I am not extremely familiar with Overdrive. If it allows you to control your voltage and clocks, then it should be fine.
My System SpecsSystem Spec
15 May 2012   #29
harblhat

Windows 7 Professional 64
 
 

Another BSOD, implicating HIDCLASS.sys - a Logitech driver? I just installed these fresh...
My System SpecsSystem Spec
16 May 2012   #30
writhziden

Windows 7 Home Premium 64 Bit
 
 

HIDCLASS.sys is just any Human Interface Device. Could be USB, Bluetooth, gaming controllers, a keyboard, a mouse.

What USB devices do you have plugged in? The crash is indicating a USB related problem. It also indicates possible Windows corruption, hard disk problems, or viruses.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
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 BSOD during games, crossfire 6950 - ntoskrnl.exe




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