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Windows 7: Multiple error BSOD- even after full system reset

25 Apr 2012   #1

Windows 7 Home Premium
 
 
Multiple error BSOD- even after full system reset

I have a HP Touchsmart-600 PC, running Windows 7 Home Premium..

I keep having a BSOB even after a complete system reset. It happens about 2x a day and it seems to occur mostly when I have iTunes only playing in the background..

Here is the info it displays:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF80002B1DE89
BCP3: FFFFF880009A9998
BCP4: FFFFF880009A91F0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\042312-21106-01.dmp
C:\Users\COMP\AppData\Local\Temp\WER-7085378-0.sysdata.xml

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My System SpecsSystem Spec
.

25 Apr 2012   #2

Win 8 Release candidate 8400
 
 



We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
25 Apr 2012   #3

Windows 7 Home Premium
 
 

Thank you, I did not know that... Here is the attached ZIP file containing all the DMP info...

Please help... Thank in advance
My System SpecsSystem Spec
.


25 Apr 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kangazoo View Post
Thank you, I did not know that... Here is the attached ZIP file containing all the DMP info...

Please help... Thank in advance

4 of 5 point directly to Avast.

Avast can be a contributing cause of BSOD'S . Please remove and replace with Microsoft Security Essentials AT LEAST TO TEST


http://files.avast.com/files/eng/aswclear5.exe

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
25 Apr 2012   #5

Windows 7 Home Premium
 
 

4 of 5 was Avast? Really? I will change that ASAP and see if that changes it.
What was the other issue?
My System SpecsSystem Spec
25 Apr 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Kangazoo View Post
4 of 5 was Avast? Really? I will change that ASAP and see if that changes it.
What was the other issue?
I was amazed as well. Avast does have a rep for causing BSOD's on some systems but to have 4 of 5 mention it was unusual.

The fifth was inconclusive.
My System SpecsSystem Spec
03 May 2012   #7

Windows 7 Home Premium
 
 

Thank you so much! Been about a week now with no crashes. (knock on wood) lol
My System SpecsSystem Spec
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 Multiple error BSOD- even after full system reset





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