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Windows 7: BSOD and random hangups while watching videos, gaming, browsing

01 May 2012   #11
lintok

Windows 7 Professional x64
 
 

While in game, the computer freezed and the sound stuttered then when I turn the system off and restarted. The resolution went low then when I try to change the resolution to normal, the "Detect" button won't work and the screen just flickers while clicking so it only shows Generic non-PnP Monitor. I did what is said here Windows 7 Detecting monitor as a Generic non-PnP Monitor, can't - Microsoft Answers
then after booting up the computer again, the resolution will go back to normal and the display shows "SyncMaster" which is my samsung monitor without clicking the "Detect" button it just automatically goes back to normal.

I actually said this on my previous post but just stating it specifically again. xD


My System SpecsSystem Spec
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01 May 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

Have you had a chance to do the hardware stripdown? Is the system still under warranty? I have updated my previous post regarding the hardware stripdown with a warning regarding warranty.

Also, did you remove rocketdock?
My System SpecsSystem Spec
02 May 2012   #13
lintok

Windows 7 Professional x64
 
 

I have not yet tested hardware stripdown, and I'm still under warranty. I removed rocketdock but still I got a computer freeze in one time or should I uninstall the whole program itself instead of just disabling it
My System SpecsSystem Spec
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02 May 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Recommend uninstalling the whole program. I would not recommend the hardware stripdown if you are under warranty. Better to have the manufacturer test the hardware and get it fixed/replaced.
My System SpecsSystem Spec
12 May 2012   #15
lintok

Windows 7 Professional x64
 
 

Haven't had it checked for warranty yet, but if you don't mind can you check this recent dump file because I had the system running without hangup or bsod for almost a week since uninstalling rocketdock so I thought it was doing fine. BTW had this first bsod since reinstalling / reformatting the system.

Dump file also included below and uhm I would also want to learn how to read using a windows debugger, would it be hard to learn so that I can figure the problem next time if possible? xD
My System SpecsSystem Spec
12 May 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

Definitely need to have it looked at under warranty. Here is what I usually recommend for this crash:

Quote   Quote: Originally Posted by writhziden View Post
You have a 0x124 hardware bugcheck. If the system is still under warranty, I would recommend sending it in to have diagnostic tests done and any bad hardware replaced.
warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!



For your hardware stop 0x124 crash, read through Stop 0x124 - what it means and what to try and use the following hardware checks to supplement that link.
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Remember to read closely through Stop 0x124 - what it means and what to try for the crash.
My System SpecsSystem Spec
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 BSOD and random hangups while watching videos, gaming, browsing




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