Unexpected BSOD (0x000000f4) on a new system

easwar2641993 · 30 May 2012

I have got a strange BSOD (0x000000f4) while chatting with an Intel customer agent about some warranty details.Agent asked me to get the AA number on the board and for that I opened the case and got the AA number just below the processor.I haven't touched anything except wires outside and the case.After noting and typing the AA number,I closed the case and moved some wires inorder to make enough space for outlet fans.And when I looked in the screen,the screen was black.I mean a black wallpaper with same icons and taskbar.Actually I have put a wallpaper of a landscape before and I found so strange when I saw a black wallpaper.and I saw a very small glitch on the right bottom of the taskbar,I mean a graphics issue.Then occurred a BSOD CRITICAL_OBJECT_TERMINATION with code 0x000000f4 with some numbers.My system specs is same as when you click the "my system specs".And then no more BSOD till now.What might be the cause?both internet explorer and mozilla firefox were opened at that time and no other programs.

easwar2641993 · 30 May 2012

It is occurring again and again.Same BSOD while surfing.Please help

easwar2641993 · 30 May 2012

I solved the issue.
I found system freeze and so many hangs and errors and finally bsod when I touched the sata cable of HDD.I replaced the cable and touched and moved it and no errors ,no freezes or bsods.So this is solved.

usasma · 30 May 2012

Thanks for letting us know!

easwar2641993 · 02 Jun 2012

usasma said:

Thanks for letting us know!

Sorry.After working good for a 2 or 3 days,the same BSOD came again.I have changed the SATA wire.No problems were found with wires and Hard Disk is checked with both seatools and hdtunes.No problems were found.I am uploading the latest dump file and please check it out if you get enough time.

I will tell you all details.

About the problem: The problem occurs in random fashion.It occurred while surfing the internet,shut downing the system or even when the system is kept idle.
In all cases BCCode is F4/03

What I have done for resolving issues:1)Drivers for chipset,lan,graphics card and sound card are all updated to latest version.BIOS is also latest version.
2)According to Windows update,Windows is fully updated.
3)Checked all wires and replaced old ones.
4)Ran prime95 64bit for 3 hours,RAM for 6 passes by memtest ,seatools for the seagate driver and hdtunes status "ok".
5)No overclocking and temperatures of all components are within normal range except the processor reached 72 degree C while running prime95 but according to Intel,72 degree C is normal under extensive load.

My suspicion:I am not sure though I am telling.Before the first BSOD but on that day itself ,a few hours before the first BSOD,I have updated the Hard Disk firmware to latest version.I don't remember which version but they offerred me the firmware when I registered this sea gate Hard Disk.I updated it for no reason I regret.But they told me it offers reliability and performance.

usasma · 02 Jun 2012

This is for the first set of memory dumps (I'll make another post with the most recent dump file(s).

USB bus drivers (likely your USB 3.0 controller) aren't installed. Please visit the motherboard manufacturer's website and install them.

Please start with these free diagnostics: Initial Hardware Diagnostics
Be sure to run the hard drive test as one of the memory dumps shows I/O errors.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


vsflt53.sys    Tue Apr 12 07:31:35 2011 (4DA43817)
amdxata.sys    Fri Mar 19 12:18:18 2010 (4BA3A3CA)
iaStor.sys     Mon Sep 13 21:23:32 2010 (4C8ECE94)
MpFilter.sys   Fri Mar 09 06:05:26 2012 (4F59E3F6)
SASKUTIL64.SYS Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS Thu Jul 21 19:03:00 2011 (4E28B024)
HECIx64.sys    Thu Sep 22 12:38:44 2011 (4E7B6494)
e1c62x64.sys   Thu Mar 15 23:57:28 2012 (4F62BA28)
nvhda64v.sys   Wed Apr 18 13:07:54 2012 (4F8EF4EA)
RTKVHD64.sys   Tue Mar 27 05:01:50 2012 (4F7181FE)
nvlddmkm.sys   Tue May 15 03:35:36 2012 (4FB20748)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\053012-15771-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed May 30 05:12:03.649 2012 (UTC - 4:00)
System Uptime: 0 days 0:03:11.539
BugCheck F4, {3, fffffa8005994b30, fffffa8005994e10, fffff800035d2510}
Probably caused by : wininit.exe
PROCESS_NAME:  svchost.exe
BUGCHECK_STR:  0xF4_svchost.exe
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_svchost.exe_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`05994b30 fffffa80`05994e10 fffff800`035d2510
BiosVersion = BLH6710H.86A.0151.2012.0312.1138
BiosReleaseDate = 03/12/2012
CPUID:        "Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3093
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\053012-14664-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Wed May 30 03:59:58.867 2012 (UTC - 4:00)
System Uptime: 0 days 1:24:09.131
BugCheck F4, {3, fffffa800543d060, fffffa800543d340, fffff80003586510}
Probably caused by : csrss.exe
PROCESS_NAME:  csrss.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_csrss.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0543d060 fffffa80`0543d340 fffff800`03586510
BiosVersion = BLH6710H.86A.0151.2012.0312.1138
BiosReleaseDate = 03/12/2012
CPUID:        "Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3093
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

usasma · 02 Jun 2012

Ahhh - this one shows Daemon Tools being installed. Please do the following:

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Some free alternatives (I don't use them, so I can't comment on them)
KernSafe iSCSI initiator, Virtual CD/DVD-RW Emulator, Virtual Encryption Disk and Virtual CD/DVD-ROM Emulator All-in-One free software.
MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

Otherwise it still shows the I/O error - so the hard drive is still suspect.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


vsflt53.sys     Tue Apr 12 07:31:35 2011 (4DA43817)
iaStor.sys      Mon Sep 13 21:23:32 2010 (4C8ECE94)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys    Fri Mar 09 06:05:26 2012 (4F59E3F6)
dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
nvhda64v.sys    Wed Apr 18 13:07:54 2012 (4F8EF4EA)
SASKUTIL64.SYS  Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS  Thu Jul 21 19:03:00 2011 (4E28B024)
HECIx64.sys     Thu Sep 22 12:38:44 2011 (4E7B6494)
RTKVHD64.sys    Tue Mar 27 05:01:50 2012 (4F7181FE)
nvlddmkm.sys    Tue May 15 03:35:36 2012 (4FB20748)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-12542-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 07:58:45.879 2012 (UTC - 4:00)
System Uptime: 0 days 0:43:02.143
BugCheck F4, {3, fffffa800587f060, fffffa800587f340, fffff800035e3510}
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0587f060 fffffa80`0587f340 fffff800`035e3510
BiosVersion = BLH6710H.86A.0151.2012.0312.1138
BiosReleaseDate = 03/12/2012
CPUID:        "Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3093
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

easwar2641993 · 02 Jun 2012

usasma said:

Ahhh - this one shows Daemon Tools being installed. Please do the following:

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Some free alternatives (I don't use them, so I can't comment on them)
KernSafe iSCSI initiator, Virtual CD/DVD-RW Emulator, Virtual Encryption Disk and Virtual CD/DVD-ROM Emulator All-in-One free software.
MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

Otherwise it still shows the I/O error - so the hard drive is still suspect.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


vsflt53.sys     Tue Apr 12 07:31:35 2011 (4DA43817)
iaStor.sys      Mon Sep 13 21:23:32 2010 (4C8ECE94)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys    Fri Mar 09 06:05:26 2012 (4F59E3F6)
dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
nvhda64v.sys    Wed Apr 18 13:07:54 2012 (4F8EF4EA)
SASKUTIL64.SYS  Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS  Thu Jul 21 19:03:00 2011 (4E28B024)
HECIx64.sys     Thu Sep 22 12:38:44 2011 (4E7B6494)
RTKVHD64.sys    Tue Mar 27 05:01:50 2012 (4F7181FE)
nvlddmkm.sys    Tue May 15 03:35:36 2012 (4FB20748)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-12542-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 07:58:45.879 2012 (UTC - 4:00)
System Uptime: 0 days 0:43:02.143
BugCheck F4, {3, fffffa800587f060, fffffa800587f340, fffff800035e3510}
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0587f060 fffffa80`0587f340 fffff800`035e3510
BiosVersion = BLH6710H.86A.0151.2012.0312.1138
BiosReleaseDate = 03/12/2012
CPUID:        "Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3093
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

Thanks for the reply.

Since I don't use any USB 3.0 devices ,I disabled USB 3.0 support from the BIOS as per Intel agent's advice.But I will follow you.

After the first BSOD,I checked Hard Disk and found no issues(I have used HDTunes and Seatools).But after the recent BSOD,when I checked Hard Disk,I got
Current Pending Sector warning and hence health status warning in HDTunes and with Seatools,Short DST Fail(Used both Windows and DOS version).

My question is since this happened for my new hard disk,it might be because of frequent unexpected shut downs which caused HDD to function improperly?

I have uninstalled Daemon Tools.The first BSOD was not in the presence of Daemon Tools.So I don't think so Daemon Tools caused this issue.

I have enabled driver verifier and caused a C9 BSOD due to Daemon Tools and uninstalled.After that no BSOD occurred even at normal use than idle and turned off verifier after some hours use.

easwar2641993 · 03 Jun 2012

usasma said:

Ahhh - this one shows Daemon Tools being installed. Please do the following:

Daemon Tools (and Alcohol % software) are known to cause BSOD's on some Win7 systems (mostly due to the sptd.sys driver, although I have seen dtsoftbus01.sys blamed on several occasions).
Please uninstall the program, then use the following free tool to ensure that the troublesome sptd.sys driver is removed from your system (pick the 32 or 64 bit system depending on your system's configuration): DuplexSecure - FAQ

Some free alternatives (I don't use them, so I can't comment on them)
KernSafe iSCSI initiator, Virtual CD/DVD-RW Emulator, Virtual Encryption Disk and Virtual CD/DVD-ROM Emulator All-in-One free software.
MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

Otherwise it still shows the I/O error - so the hard drive is still suspect.

The following info is just FYI, I've already addressed the issues that I saw in the above paragraphs

- Further info on BSOD error messages available at: http://www.carrona.org/bsodindx.html
- Info on how to troubleshoot BSOD's (DRAFT): http://www.carrona.org/userbsod.html
- How I do it: http://www.carrona.org/howidoit.html

3RD PARTY DRIVERS PRESENT IN THE DUMP FILES

Code:


vsflt53.sys     Tue Apr 12 07:31:35 2011 (4DA43817)
iaStor.sys      Mon Sep 13 21:23:32 2010 (4C8ECE94)
amdxata.sys     Fri Mar 19 12:18:18 2010 (4BA3A3CA)
MpFilter.sys    Fri Mar 09 06:05:26 2012 (4F59E3F6)
dtsoftbus01.sys Fri Jan 13 08:45:46 2012 (4F10358A)
nvhda64v.sys    Wed Apr 18 13:07:54 2012 (4F8EF4EA)
SASKUTIL64.SYS  Tue Jul 12 17:00:01 2011 (4E1CB5D1)
SASDIFSV64.SYS  Thu Jul 21 19:03:00 2011 (4E28B024)
HECIx64.sys     Thu Sep 22 12:38:44 2011 (4E7B6494)
RTKVHD64.sys    Tue Mar 27 05:01:50 2012 (4F7181FE)
nvlddmkm.sys    Tue May 15 03:35:36 2012 (4FB20748)

Code:


Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__\060212-12542-01.dmp]
Built by: 7601.17803.amd64fre.win7sp1_gdr.120330-1504
Debug session time: Sat Jun  2 07:58:45.879 2012 (UTC - 4:00)
System Uptime: 0 days 0:43:02.143
BugCheck F4, {3, fffffa800587f060, fffffa800587f340, fffff800035e3510}
Probably caused by : wininit.exe
PROCESS_NAME:  wininit.exe
BUGCHECK_STR:  0xF4_IOERR
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
FAILURE_BUCKET_ID:  X64_0xF4_IOERR_IMAGE_wininit.exe
Bugcheck code 000000F4
Arguments 00000000`00000003 fffffa80`0587f060 fffffa80`0587f340 fffff800`035e3510
BiosVersion = BLH6710H.86A.0151.2012.0312.1138
BiosReleaseDate = 03/12/2012
CPUID:        "Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz"
MaxSpeed:     3100
CurrentSpeed: 3093
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``

I am told by a Seagate engineer that bad sector related problems can be solved via Long tests by Seatools in DOS.Then I performed these steps.
1)Hard Disk is tested with seatools by Short DST Test -FAIL.
2)It is again tested with seatools by Long DST Test-FAIL.
Then after that I got a box asking to repair the "blocks" with some numbers.16 errors are found and the error code is EEA29A50
I clicked to repair and it performed a short DST test after repairing and got PASS result.I restarted the system again and performed the same test and got PASS.
I booted to Windows and checked with HDTunes and health status "OK".(Previously it was a "warning")

This time,I set BIOS settings to default such that all components are enabled and again I booted to Seatools in DOS and performed an entire disk erase by writing Zero.After that I installed a fresh copy of Windows 7 and installed all drivers required for motherboard,graphics card etc.The only difference I notice is this time,booting is faster than before.

Till now no problems and if it occurs again,I will report.

Dave76 · 03 Jun 2012

Good work on the hardware diagnostics.

Let us know if you have any other issues.