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Windows 7: Weird freezes , restarts and some BSODs


26 Apr 2012   #1

Windows 7 Ultimate 64bit
 
 
Weird freezes , restarts and some BSODs

Something weird is happening with my pc, at welcome screen and sometimes at starting windows screen pc just freezes and needs restart.Also when it goes pass welcome screen without freeze after showing desktop for 5 secs it freezes again(i have to restart pc over 5 times to start normaly).Sometimes also pc just randomly restarts.Some blue screens when watching a video online or when surfing internet.Pc scanned with Malwarebytes + Microsoft security essentials without a single threat.

System Specs:
Microsoft Windows 7 Ultimate 32-bit 7601 SP1
MICRO-STAR INTERNATIONAL CO.,LTD G31M3-L V2(MS-7529)
Intel(R) Core(TM)2 Duo CPU E7500 @2.93 Ghz (2 CPUs)
RAM 4GB
Graphics Card: ATI Radeon HD 4890 2GB

Here is attachment

My System SpecsSystem Spec
.

26 Apr 2012   #2

Win 8 Release candidate 8400
 
 

No Dmp's included in the upload please try this method.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
28 Apr 2012   #3

Windows 7 Ultimate 64bit
 
 

After several tries finally i managed to get a dmp file.I think something goes wrong with hardware because i pressed the button to start pc and nothing happened(4-5 times) but i could hear the sound from the machine.Also pc freezed 3 times in safe mode(1 with network and 2 without).2 freezzes ,1 restart and 1 bsod in normal mode last hour
My System SpecsSystem Spec
.


28 Apr 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by omonoia91 View Post
After several tries finally i managed to get a dmp file.I think something goes wrong with hardware because i pressed the button to start pc and nothing happened(4-5 times) but i could hear the sound from the machine.Also pc freezed 3 times in safe mode(1 with network and 2 without).2 freezzes ,1 restart and 1 bsod in normal mode last hour


These crashes were caused by memory corruption probably a driver.
Please run these two tests to verify your memory and find which driver is causing the problem.


* If you are overclocking anything reset to default before running these tests.
In other words STOP!!!

* If you have a Raid update its Driver.




Memtest.
Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5-7 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.


RAM - Test with Memtest86+






Driver Verifer

Quote:
Using Driver Verifier is an iffy proposition.
Most times it'll crash and it'll tell you what the driver is.
But sometimes it'll crash and won't tell you the driver.
Other times it'll crash before you can log in to Windows.
If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

I'd suggest that you first backup your stuff and then make sure you've got access to another computer so you can contact us if problems arise.
Then make a System Restore point (so you can restore the system using the Vista/Windows 7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, here's the procedure:
- Go to Start and type in "verifier" (without the quotes) and press Enter
- Select "Create custom settings (for code developers)" and click "Next"
- Select "Select individual settings from a full list" and click "Next"
- Select everything EXCEPT FOR "Low Resource Simulation" and click "Next"
NOTE: You can use Low Resource Simulation if you'd like.
From my limited experimentation it makes the BSOD's come faster.
- Select "Select driver names from a list" and click "Next"
Then select all drivers NOT provided by Microsoft and click "Next"
- Select "Finish" on the next page.

If you are using win 8 add these

- Concurrency Stress Test
- DDI compliance checking

Reboot the system and wait for it to crash to the Blue Screen.
Continue to use your system normally, and if you know what causes the crash, do that repeatedly.
The objective here is to get the system to crash because Driver Verifier is stressing the drivers out.
If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
Reboot into Windows (after the crash) and turn off Driver Verifier by going back in and selecting "Delete existing settings" on the first page, then locate and zip up the memory dump file and upload it with your next post.


If you can't get into Windows because it crashes too soon, try it in Safe Mode.
If you can't get into Safe Mode, try using System Restore from your installation DVD to set the system back to the previous restore point that you created.

Thanks to JGriff2 & Usasma.
Using Driver Verifier to identify issues with Windows drivers for advanced users

Driver Verifier

Using Driver Verifier (Windows Drivers)
My System SpecsSystem Spec
06 May 2012   #5

Windows 7 Ultimate 64bit
 
 

memtest found no errors after 7 passes.
i didnt use Driver Verifer yet i will use it when i will have time in the following days and post results.
BUT last 4-5 days when i tried to open pc to get some backup or test applications i got several freezes[(over 10)-mostly i got them 2-3 mins after welcome screen], 2 bsods and some restarts.


i managed to get dmps from bsods:
My System SpecsSystem Spec
07 May 2012   #6

Windows 7 Ultimate 64bit
 
 

finally i start to use driver verifier and i got 3 bsods so far. here are the dmps. pc is crashing so im posting from an android device. i cant upload it as attachment. i managed to put dmps in dropbox and zip them from mobile. here is the link http://db.tt/k4Ci4gvY
My System SpecsSystem Spec
08 May 2012   #7

Windows 7 Home Premium 64 Bit
 
 

Crashes are being caused by your Logitech WingMan drivers. Download the drivers from Logitech - Support & Software Downloads and install the latest. If you already have the latest, they may be corrupted. Uninstall through Device Manager and then install the latest. The drivers should be within either the Mice and other pointing devices, Keyboards, or Human Interface Devices sections of Device Manager.

First, use the steps given by zigzag3143 to disable Verifier.


To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.
My System SpecsSystem Spec
08 May 2012   #8

Windows 7 Ultimate 64bit
 
 

ok thanks for the answer. i disabled verifier, but after 1-2 mins while i was downloading drivers(note:i cant find logitech drivers at offical site so i download them from other site[here is my product Cordless Internet Pro Desktop®]), pc restarted again(black screen then restart but nothing is happening and i have to manually click the button to shut it down and start it again).this happened 4 times in a row, then blue screen before windows screen.
here is the dmp:
My System SpecsSystem Spec
08 May 2012   #9

Windows 7 Home Premium 64 Bit
 
 

Appears to be driver related. Re-enable Verifier using zigzag3143's previous instructions and post back with any new crashes...
My System SpecsSystem Spec
08 May 2012   #10

Windows 7 Ultimate 64bit
 
 

i enabled verifier and i got first blue screen when i opened pro evolution soccer 2012.first time blue screen for this game.
here is the dmp:
My System SpecsSystem Spec
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 Weird freezes , restarts and some BSODs




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