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Windows 7: BSOD (restarts) while playing games

27 Apr 2012   #1
champ3n

windows 7 64 bit
 
 
BSOD (restarts) while playing games

I have been getting crashes for a few days now, it only happens while playing games.
I can play games such as football manager, counter strike source, wow fine and to some extent swtor.
I feel certain that it is the gfx card that is faulty, I have tried running;

Memtest 7 passes: 0 errors
Prime 95 for 1 hour: 0 errors

but then I tried Furmark, after around 40 sec my gfx card temp was at 62 degrees and it restarted my pc. I looked at the fan and it is running, i used compressed air to clean it so that should not be a problem.
specs:
GeForce GTX 550 Ti
AMD FX-4100 (Bulldoozer) with a coolermaster tx3

4 GB DDR3 RAM 1333 Mhz, DUAL CHANNEL
Corona Gaming Kabinet
Corsair CX 600 W PSU
MSI 760GM-P23 bundkort


My System SpecsSystem Spec
.
27 Apr 2012   #2
champ3n

windows 7 64 bit
 
 

I have added the information needed. (the Windows_NT6_BSOD_jcgriff2 folder and the perfmon report)

Is Windows 7 . . . - x86 (32-bit) or x64 ? it is x86 - the original installed OS on the system? yes - an OEM or full retail version? full retail - What is the age of system (hardware)? I bought the computer in Dec 2011 - What is the age of OS installation (have you re-installed the OS?) I installed this version last week
My System SpecsSystem Spec
29 Apr 2012   #3
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\champ3n\Windows_NT6_BSOD_jcgriff2\042712-21699-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17790.amd64fre.win7sp1_gdr.120305-1505
Machine Name:
Kernel base = 0xfffff800`02e0f000 PsLoadedModuleList = 0xfffff800`03053650
Debug session time: Thu Apr 26 23:33:47.530 2012 (UTC - 6:00)
System Uptime: 0 days 0:00:11.107
Loading Kernel Symbols
.....................................................
Loading User Symbols
Mini Kernel Dump does not contain unloaded driver list
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa8004ef48f8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004ef48f8, Address of the WHEA_ERROR_RECORD structure.
Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

Debugging Details:
------------------


BUGCHECK_STR:  0x124_AuthenticAMD

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  System

CURRENT_IRQL:  0

STACK_TEXT:  
fffff880`031a15b0 fffff800`030d0ca9 : fffffa80`04ef48d0 fffffa80`03a32040 00000000`00000000 00000000`00000000 : nt!WheapCreateLiveTriageDump+0x6c
fffff880`031a1ad0 fffff800`02fb1577 : fffffa80`04ef48d0 fffff800`0302b2b8 fffffa80`03a32040 00000000`00000000 : nt!WheapCreateTriageDumpFromPreviousSession+0x49
fffff880`031a1b00 fffff800`02f18935 : fffff800`0308cac0 00000000`00000001 fffffa80`0484cc70 fffffa80`03a32040 : nt!WheapProcessWorkQueueItem+0x57
fffff880`031a1b40 fffff800`02e95361 : fffff800`030f4900 fffff800`02f18910 fffff800`0302b200 00000000`00000000 : nt!WheapWorkQueueWorkerRoutine+0x25
fffff880`031a1b70 fffff800`03125fda : 00000000`00000000 fffffa80`03a32040 00000000`00000080 fffffa80`039c0ae0 : nt!ExpWorkerThread+0x111
fffff880`031a1c00 fffff800`02e7c9c6 : fffff880`02fd5180 fffffa80`03a32040 fffff880`02fdffc0 00000000`00000000 : nt!PspSystemThreadStartup+0x5a
fffff880`031a1c40 00000000`00000000 : fffff880`031a2000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxStartSystemThread+0x16


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

BUCKET_ID:  X64_0x124_AuthenticAMD_PROCESSOR_BUS_PRV

Followup: MachineOwner
---------
You had a 0x124 hardware stop. Read through Stop 0x124 - what it means and what to try regarding the above crash and use the following hardware checks to supplement that link.
My System SpecsSystem Spec
.

29 Apr 2012   #4
champ3n

windows 7 64 bit
 
 

uninstalled msi afterburn.

Intelburn test ran it 15 passes and no errors, cpu got a little hot but no errors or crashes.
memtest for 7 passes and no errors or crashes.
prime 95 (blend) for 10 passes no errors or crashes.
Furmark, ran for 42 sec, then my gfx card was at 62 degrees Celsius and I had the same crash as before. (from what i can gather, the gfx card should be unstable until at least 70 degrees)

I am testing the video memory now
My System SpecsSystem Spec
29 Apr 2012   #5
writhziden

Windows 7 Home Premium 64 Bit
 
 

What temperatures are you seeing for the CPU and GPU at idle and under stress?

62 C for the GPU should not cause any issues. Something else is at work if you are getting crashes. Make sure the contacts are clean for the GPU and that it is properly seated. "Use an ink eraser or an electrical contact treatment, available at electronics supply stores, to ensure adapter card contacts are clean" (Bug Check 0x7A: KERNEL_DATA_INPAGE_ERROR).
My System SpecsSystem Spec
29 Apr 2012   #6
champ3n

windows 7 64 bit
 
 

cpu idle around 35, under stress around 50.
gpu idle around 45 and under stress, it usually dosent get over 62-63 before crash. But if i play games like swtor, wow cs etc etc it usually stays around 55
My System SpecsSystem Spec
29 Apr 2012   #7
writhziden

Windows 7 Home Premium 64 Bit
 
 

Temperatures look good. As I said, if Furmark is causing crashes at lower temperatures, it is probably a good idea to check your contacts and how well the card is seated. I also wonder about the PSU. Can you borrow one from a friend to test; try to get one that is rated higher than yours for wattage.
My System SpecsSystem Spec
29 Apr 2012   #8
champ3n

windows 7 64 bit
 
 

I have cleaned the area where the gfx card is, was not anything noticeable there... about the PSU, I will try and see.
just thought it was the gfx card seeing as every time I stress it I crash, I cant play bf3 any more because it crashes whenever I play.
My System SpecsSystem Spec
29 Apr 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Glad the contacts seem clean. Let us know when you can test the PSU.

Also, recently, I witnessed a graphics card fail due to wires blocking the fan from spinning and the card had overheated at some point. The card itself showed no visible signs of failure, but there were a lot of artifacts when the system ran. Just thought I would add that as another possibility, though I am sure you would have mentioned if you thought a wire had blocked the fan.
My System SpecsSystem Spec
29 Apr 2012   #10
champ3n

windows 7 64 bit
 
 

yeah dont think the fan has been blocked at any point, and the fan is running.
what kind of psu should i test with, same W or ?
My System SpecsSystem Spec
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 BSOD (restarts) while playing games




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