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Windows 7: Random BSODs, freezes, and restarts with a pixelated screen.


27 Apr 2012   #1

Windows 7 Home Premium x64
 
 
Random BSODs, freezes, and restarts with a pixelated screen.

Hi there. For the past week, I've been getting some random BSODs, some freezes, and sometimes just a random restart. there is a flash of a pixelated screen, and then it just restarts. This computer is nigh on two years old, and has showed no sign whatsoever of slowness or any malfunction. Yet for the past week or so, it's been randomly crashing and getting restarted. Specs
-Intel Pentium Dual Core processor. 3 GHz.
-ATI Radeon graphic card. 1 GB.
-2GB RAM.
-320 GB storage space.
-HP Pavilion CPU.
-Desktop PC

I would upload the dump files, but honestly, it crashes by the time i press the copy button. i am attempting to get them using the homegroup from this computer.
anyway, i would really appreciate some help.

EDIT: I managed to pull the dump files out from the homegroup. here they are.

My System SpecsSystem Spec
.

28 Apr 2012   #2

Windows 7 Home Premium 64 Bit
 
 

Code:
Loading Dump File [D:\Kingston\BSODDmpFiles\ReallyFat\042612-15615-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7600 MP (2 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16973.amd64fre.win7_gdr.120305-1504
Machine Name:
Kernel base = 0xfffff800`02e51000 PsLoadedModuleList = 0xfffff800`0308de70
Debug session time: Wed Apr 25 22:54:18.301 2012 (UTC - 6:00)
System Uptime: 0 days 0:13:50.800
Loading Kernel Symbols
...............................................................
................................................................
.................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3D, {fffff80000b9c120, 0, 0, fffff880043b960d}

Probably caused by : usbuhci.sys ( usbuhci!UhciInterruptService+149 )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

INTERRUPT_EXCEPTION_NOT_HANDLED (3d)
Arguments:
Arg1: fffff80000b9c120
Arg2: 0000000000000000
Arg3: 0000000000000000
Arg4: fffff880043b960d

Debugging Details:
------------------


CONTEXT:  fffff80000b9c120 -- (.cxr 0xfffff80000b9c120)
rax=fffffa80035e7000 rbx=0000000000000001 rcx=5326c4e93d63c3a2
rdx=00000000000c7c00 rsi=fffffa8002335601 rdi=fffffa8002da06a0
rip=fffff880043b960d rsp=fffff80000b9caf0 rbp=000000000000c480
 r8=0000000000000001  r9=0000000000000001 r10=0000000000000000
r11=000000000000c484 r12=0000000000000000 r13=0000000000000001
r14=fffffa800184a890 r15=fffff80000b96080
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
usbuhci!UhciInterruptService+0x149:
fffff880`043b960d 8b4104          mov     eax,dword ptr [rcx+4] ds:002b:5326c4e9`3d63c3a6=????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3D

PROCESS_NAME:  System

CURRENT_IRQL:  a

LAST_CONTROL_TRANSFER:  from fffff8800484c31e to fffff880043b960d

STACK_TEXT:  
fffff800`00b9caf0 fffff880`0484c31e : fffffa80`02d9f1a0 fffff800`00b9cc30 fffffa80`023356c0 00000000`00000000 : usbuhci!UhciInterruptService+0x149
fffff800`00b9cb30 fffff800`02ebd139 : fffffa80`023356c8 00000000`00000000 fffffa80`023356c0 fffff800`02e12895 : USBPORT!USBPORT_InterruptService+0x56
fffff800`00b9cb60 fffff800`02ebcf18 : fffffa80`031a4000 fffff880`048890b0 fffff800`0303d380 00000000`00000002 : nt!KiScanInterruptObjectList+0x69
fffff800`00b9cbb0 fffff800`02ec9c42 : fffff800`0303ae80 fffff800`00000001 00000000`00000001 fffff880`00000000 : nt!KiChainedDispatch+0x128
fffff800`00b9cd40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd00 00000000`00000000 : nt!KiIdleLoop+0x32


FOLLOWUP_IP: 
usbuhci!UhciInterruptService+149
fffff880`043b960d 8b4104          mov     eax,dword ptr [rcx+4]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  usbuhci!UhciInterruptService+149

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: usbuhci

IMAGE_NAME:  usbuhci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0a8f

STACK_COMMAND:  .cxr 0xfffff80000b9c120 ; kb

FAILURE_BUCKET_ID:  X64_0x3D_usbuhci!UhciInterruptService+149

BUCKET_ID:  X64_0x3D_usbuhci!UhciInterruptService+149

Followup: MachineOwner
---------
The above crash is related to a USB device. What devices do you have plugged into your USB ports?

  • Start with USB Driver - General Fix for Problems to resolve the USB issues. Also, USB ports can sometimes enter a safe power state to protect the system from power surges due to USB devices. To reset the USB ports to a nominal power state:
    1. Shut down and turn off the computer.
    2. Unplug the computer from the wall or surge protector (then remove the battery if it is a laptop).
    3. "Remove the computer from any port replicator or docking station, disconnect
      cables to printers or devices such as external monitors, USB memory sticks or SD cards, headset or external speakers, mouse or auxiliary keyboard, turn off WIFI and Bluetooth wireless devices." (Use Hard Reset to Resolve Hardware and Software Issues HP Pavilion dv5000 Notebook PC series - HP Customer Care (United States - English))
    4. Hold down the power button for 30 seconds. This closes the circuit and ensures all
      power from components is drained to clear the software connections between the BIOS
      and hardware and clear any corruption in the temporary memory.
    5. (If it is a laptop, plug the battery back into the laptop and then) Plug the computer back into the wall. Do not reconnect any unnecessary peripherals; monitor, keyboard,
      and mouse should suffice and be the only peripherals reconnected.
    6. Turn it on to reinitialize the software connections between the BIOS and hardware
My System SpecsSystem Spec
30 Apr 2012   #3

Windows 7 Home Premium x64
 
 

in my USB ports? A Genius i608X graphic tablet, one wireless keyboard and mouse dongle (i only use the keyboard, mouse is off and stored elswhere). then i have speakers, which don't use a usb port. and i think thats pretty much it
My System SpecsSystem Spec
.


30 Apr 2012   #4

Windows 7 Home Premium 64 Bit
 
 

Alright, just go through the steps laid out in my previous post. Sounds like you do not have any unnecessary devices plugged in at the moment, so hopefully just the steps will resolve the problems.
My System SpecsSystem Spec
Reply

 Random BSODs, freezes, and restarts with a pixelated screen.




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