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Windows 7: Constant BSODS, Issues booting, erratic Video Card Fan on boot, etc.

31 May 2012   #31
writhziden

Windows 7 Home Premium 64 Bit
 
 

Crashes indicate hard disk errors. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools for HDDs.
    SeaTools for Windows

    SeaTools for DOS
  • If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.


The behavior you describe indicates a Video TDR Error.

  • Quote   Quote: Originally Posted by H2SO4 View Post
    These are all stop 0x116 VIDEO_TDR_FAILURE conditions.

    It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception.

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash. As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds. If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating. Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU. Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference. If so, it might be as simple as dust buildup and subsequently inadequate cooling.
    The above quote was taken from http://www.sevenforums.com/crashes-d...tml#post280172, which is linked to in usasma's thread about this error. Closely follow the first three posts of usasma's thread outlining STOP 0x116: VIDEO_TDR_ERROR troubleshooting and proceed through each step. Let us know if you need further help.



My System SpecsSystem Spec
.
01 Jun 2012   #32
aquitas

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ati radeon hd 5770 kept crashing. swapped with 6770 and ran chkdsk

chkdsk:

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
159488 file records processed. File verification completed.
453 large file records processed. 0 bad file records processed. 2 EA records processed. 44 reparse records processed. CHKDSK is verifying indexes (stage 2 of 5)...
218182 index entries processed. Index verification completed.
0 unindexed files scanned. 0 unindexed files recovered. CHKDSK is verifying security descriptors (stage 3 of 5)...
159488 file SDs/SIDs processed. Cleaning up 37 unused index entries from index $SII of file 0x9.
Cleaning up 37 unused index entries from index $SDH of file 0x9.
Cleaning up 37 unused security descriptors.
Security descriptor verification completed.
29348 data files processed. CHKDSK is verifying Usn Journal...
36006512 USN bytes processed. Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
159472 files processed. File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
223607912 free clusters processed. Free space verification is complete.
Windows has checked the file system and found no problems.

976657407 KB total disk space.
81871440 KB in 100463 files.
62484 KB in 29349 indexes.
0 KB in bad sectors.
291835 KB in use by the system.
65536 KB occupied by the log file.
894431648 KB available on disk.

4096 bytes in each allocation unit.
244164351 total allocation units on disk.
223607912 allocation units available on disk.

Internal Info:
00 6f 02 00 1f fb 01 00 19 81 03 00 00 00 00 00 .o..............
4f 01 00 00 2c 00 00 00 00 00 00 00 00 00 00 00 O...,...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
My System SpecsSystem Spec
01 Jun 2012   #33
writhziden

Windows 7 Home Premium 64 Bit
 
 

Disk check came back clean. How are things going with the 6770?

Have you tried different ATI drivers? Start with 11.9 and move up to 12.4; some systems have had problems with 12.x drivers.
My System SpecsSystem Spec
.

01 Jun 2012   #34
aquitas

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

So far so good with the 6770. Runs ALOT more quietly. I'll be getting a 6850 by monday or tuesday and i'll try that one out too. I've always opted for the most recent drivers available on the video card's webpage. I used the most current driver when i installed the 6770 as well.
My System SpecsSystem Spec
01 Jun 2012   #35
writhziden

Windows 7 Home Premium 64 Bit
 
 

The most recent is not always the most stable. Typically, driver updates improve or maintain stability, but occasionally, one will be buggy and cause instability instead. I usually only recommend updating drivers if the driver or device is known to be causing problems.
My System SpecsSystem Spec
02 Jun 2012   #36
aquitas

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

another crash today. black screen. no bsod. had to shut down with power button on case. couple interesting things to note:
1. when pressing and holding down the power button the case to shut down the computer, computer shuts down. Once I release the power button, the computer starts up again. Acting like a restart button.

2. There are 4 ram slots on my board. I have two two gig ram cards and i just bought a four gig card to try out. My computer will only post when the two 2gig rams are in the 2nd and 4th slots on the board. Or when the single 2gig or single 4 gig are in the 2nd slot. No other configuration will post. I have replaced this board three times so i find it hard to blame the board.

Also, as far as mem tests go for bad sectors, when these problems with bsods, random crashes, and no start ups started, eventually I was able to target bad sectors on my HDD through a mem test that the system itself prompted was necesary. I have since replaced the HDD with a new one ( the one i posted mem test results on in a previous post ) So i can't see it being the HDD. I just put a new video card in with new drivers, so I can't see it being that.. I've checked power levels on the board from the PSU and those check out. Temps look find everywhere.. I've reformatted more times I can count. I've even used someone elses ram for a while and that caused issues still. All that is left is the CPU. I'm getting a little frustrated since i've already shelled out 200+ for a new HDD and Video card, and have had to wait for RMAs for all the other parts. I'm hesistant to buy new parts instead of save up for a new build altogether.

Honestly I didnt think troubleshooting a build would be this difficult. I'm almost considering getting a prebuilt or a laptop, but the prices in comparison to a custom build is staggering. I really want to pinpoint this issue but am at a complete loss. All i have left to do from your suggestions is SFC and Seatools. Maybe a couple more mem tests on the ram..
My System SpecsSystem Spec
03 Jun 2012   #37
aquitas

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

2nd crash today/night.
My System SpecsSystem Spec
03 Jun 2012   #38
writhziden

Windows 7 Home Premium 64 Bit
 
 

The shutdown turning into a restart is probably a BIOS setting. Some BIOS options contain one to start the computer up in the event of a power failure (or something to that effect). Check for that option and disable it.

Your crash indicated hard disk problems. SeaTools and the SFC are recommended.

The memory configuration issue would suggest possible motherboard or CPU issues. Since you replaced the motherboard, that would leave the CPU. I may give you some tests for that once the other steps are carried out if they do not reveal anything; I have one other suggestion first:

If you have not already done so, try a different cable between the hard drive and the motherboard. Also, see if you can get past POST with different memory configurations if the hard drive is disconnected completely from the system.
My System SpecsSystem Spec
06 Jun 2012   #39
aquitas

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Attached are two bsods with a new card (radeon hd 6850 - drivers are up to date)

The second bsod was interesting. While watching a youtube video the video driver stop responding and recovered twice and then finally froze up completely and the entire screen was covered in glitchy lines.

Tried seagate tests, passed.

Tried another memtest, passed.

As far as swapping parts and testing the boot up, here's what i found:

without hard drive plugged in I tested moving the ram to different slots with the video card installed, and with just the on board card, the results were the same either way...

will post if...

1. ram is in slot 2
2. ram is in slot 4
3. ram is in slot 2 and 4

(i tried with my regular ram and with 4 gig cards)

I flashed the bios by following the methods listed in the motherboards manual last night and still crashed today. I also used completely new SATA cables for the hard drive.

There is not a single part in my computer that I have not either replaced with a new part or swapped with a different part.
My System SpecsSystem Spec
06 Jun 2012   #40
aquitas

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

and another while watching a youtube video
My System SpecsSystem Spec
Reply

 Constant BSODS, Issues booting, erratic Video Card Fan on boot, etc.




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