New
#11
It crashed some more today but it didn't BSOD, it just froze, so no dumps. The latest dump is from yesterday.
It crashed some more today but it didn't BSOD, it just froze, so no dumps. The latest dump is from yesterday.
Well we need some kind of info. How about event viewer logs?
Please provide us with your Event Viewer administrative logs by following these steps:
Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
Here are the event logs.
You have some errors due to AMD Catalyst Control Center/Vision Engine Control Center, Easy Tune 6, or AMD Overdrive. Recommend removing any of these programs if you have them. If AMD CCC comes with your graphics drivers, make sure its overclocking feature is not enabled after re-installing or installing the latest drivers.
Use the following method to re-install the drivers.
- Download the drivers you want for your display card(s)
- Click Start Menu
- Click Control Panel
- Click Uninstall a program
- For AMD:
- Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
- If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers:
- Click Start Menu
- Right Click My Computer/Computer
- Click Manage
- Click Device Manager from the list on the left
- Expand Display adapters
- Do the following for each adapter (in case you have multiple display cards)
- Right click the adapter
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
Alternatively:
- Login as an adminstrative user
- Click Start Menu
- Click Control Panel
- Click Hardware and Sound
- Click Device Manager (the last link under Devices and Printers)
- Expand Display adapters
- Do the following for each adapter (in case you have multiple display cards)
- Right click the adapter
- Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
- Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
- Restart your computer after uninstalling drivers for all display cards
- Install the driver you selected for the display cards once Windows starts