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Windows 7: Multiple BSOD using internet or playing Total War

05 May 2012   #11
itagged

Windows 7 64 Bit
 
 

So here is the most recent dmp files. Hope they help!


My System SpecsSystem Spec
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05 May 2012   #12
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by itagged View Post
So here is the most recent dmp files. Hope they help!
Three of 7 were related to The Winlogon process terminated unexpectedly.

Please run a system file check and a malwarebytes scan

Please download the free version of Malwarebytes.
Update it immediately.
Do a full system scan
Let us know the results at the end.

Malwarebytes : Download free malware, virus and spyware tools to get your computer back in shape!


SFC /SCANNOW Command - System File Checker

How to use the System File Checker tool to troubleshoot missing or corrupted system files on Windows Vista or on Windows 7
My System SpecsSystem Spec
14 May 2012   #13
itagged

Windows 7 64 Bit
 
 

Sorry about the delayed response, I've been extremely busy with school. Anyways, you want to to reupload the malware byte scan? I ask as I have already done it once in this thread.

Also, I have a hunch that the dmp files aren't really looking at the main problem. I say this because here is what typically happens:
1) I am playing a game, and then the screen goes dark and my computer shuts off.
2) I try to reboot the computer right away, and THEN I get the BSOD while the computer is booting up.

When this happens, don't the dmp files just show why the computer failed to restart, and NOT why the computer shuts off for no reason? Or am I way off track?

Also I think it is worth mentioning that if I am playing a game and my computer shuts off and I DO NOT reboot right away (that is, I if I wait around 5 or 10 minutes) the computer will reboot without getting the BSOD while booting up.

Anyways, let me know if you still think I should upload the results of the malware scan a second time.
My System SpecsSystem Spec
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14 May 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

I would recommend running the SFC /SCANNOW portion again. Upload the sfcdetails.txt file outlined in OPTION THREE of SFC /SCANNOW Command - System File Checker.
My System SpecsSystem Spec
15 May 2012   #15
itagged

Windows 7 64 Bit
 
 

So I may have done something wrong the last time time, as I believe there are problems this time around. I only ran the sfc /verifyonly command, and it told me that there are some integrity problems, although I haven't actually looked at them yet, I was thinking I would post the information here before doing anything more (especially as my lack of computer savvy might lead to me crippling my system). So that being said, any advice on what I should do now?
My System SpecsSystem Spec
15 May 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

I suspected that even though it said it repaired all problems, it actually hadn't. That is a common message even when repairs are not made.

You have two options to resolve the corruption.
  1. You can manually replace each corrupted file from an installation disc. This only works about 20% of the time, and it is not something I advise for less experienced users.
  2. You can Repair Install Windows 7.


If you repair install, you will need Windows 7 installation media. Steps 1-2 of Clean Reinstall - Factory OEM Windows 7 can help in that regard. I would also recommend doing step 3 of Clean Reinstall - Factory OEM Windows 7 to backup important files prior to doing the repair install.

It usually goes smoothly and no data or programs are lost, but with an unstable system, it could crash and the repair install would not finish. That could lead to unforeseen problems and possibly loss of data. Please backup before proceeding with a repair install.
My System SpecsSystem Spec
15 May 2012   #17
itagged

Windows 7 64 Bit
 
 

Hmm, thanks for the quick reply! Anyways, I just want to clarify one thing: based on step 7 of your link it appears that with the clean install all my programs will be deleted and I will have to reinstall them using discs or online versions? Is this true? I ask because I am currently living in Spain where as the majority of my discs and media are in my home in Canada, thus it might be a little tricky to reinstall some things.
My System SpecsSystem Spec
15 May 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

The link you refer to is the link I referenced for getting the installation media and backup steps. You do not need to proceed past step 3 in that link, so no need for step 7.
My System SpecsSystem Spec
19 May 2012   #19
itagged

Windows 7 64 Bit
 
 

Ok, so I attempted to run the program today but when it was about halfway through my computer shut down in the same way that has been happening. Now when I try to log on it is typically turning off after approximately 5 to 10 minutes, where as before it was typically only when I was playing a game. I have tried running the system repair various times, but it just keeps shutting off before anything gets accomplished.

I should probably mention that after the first crash while running the repair I tried to run a system restore... but then while the system restore was running the computer crashed and afterwards it told me my backup was corrupted and unusable. I still have all my documents, photos, etc. on a flashdrive but I just canīt restore my computer to how it was like before the attempted system repair.


Any other suggestions? It would be very much appreciated!
My System SpecsSystem Spec
19 May 2012   #20
writhziden

Windows 7 Home Premium 64 Bit
 
 

This sounds like a hardware issue... Make sure the system is getting adequate power through the AC adapter and that the plugin for the adapter into the computer is not loose. Apply gentle pressure with one finger to the area the AC adapter plugs into with the AC adapter removed. The plugin will be a circular area with a hole in it.

Also, if you have multiple memory modules, try removing one and seeing if it helps.

warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


Strip down your system to run only the bare essentials: one RAM module, no USB devices, etc. See how the system behaves. If it is stable, add one piece of hardware back at a time until you get crashes again. Take notes of what hardware you add and how the system responds to the hardware changes.

As you add and remove hardware, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
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