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Windows 7: recent BSODs when playing games like prototype

04 Jun 2012   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

Alright, graphics card related crashes have been occurring. This could be DirectX or graphics card installation based. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware related problem.
  • If you are overclocking any hardware, please stop.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.


Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. For AMD:
    • Uninstall AMD Catalyst Install Manager if it is listed (this should remove all AMD graphics software and drivers)
    • If AMD Catalyst Install Manager is not listed, use the following method to uninstall the graphics drivers (this applies to onboard graphics, as well):
      1. Click Start Menu
      2. Right Click My Computer/Computer
      3. Click Manage
      4. Click Device Manager from the list on the left
      5. Expand Display adapters
      6. Do the following for each adapter (in case you have multiple display cards)
        • Right click the adapter
        • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
        • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK

        Alternatively:
        1. Login as an adminstrative user
        2. Click Start Menu
        3. Click Control Panel
        4. Click Hardware and Sound
        5. Click Device Manager (the last link under Devices and Printers)
        6. Expand Display adapters
        7. Do the following for each adapter (in case you have multiple display cards)
          • Right click the adapter
          • Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
          • Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  7. Restart your computer after uninstalling drivers for all display cards
  8. Install the driver you selected for the display cards once Windows starts

Remember to try multiple versions of the graphics drivers, download them fresh, and install the freshly downloaded drivers.


My System SpecsSystem Spec
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05 Jun 2012   #12
robertju1

Windows 7 Home Premium x64
 
 

Here are the CBS logs, will do the other steps somewhere this week
My System SpecsSystem Spec
06 Jun 2012   #13
robertju1

Windows 7 Home Premium x64
 
 

Reinstalled my display card drivers
My System SpecsSystem Spec
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06 Jun 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Most of the corrupted files that sfc found were not important, but there was one that was. I would recommend a Repair Install of Windows 7 after doing steps 1-3 of Clean Reinstall - Factory OEM Windows 7 to obtain install media and backup important user data. You may also want to read the rest of the clean re-install page to obtain steps for gathering program keys and your Windows key. The program keys probably will not be needed, but the Windows key is necessary.
My System SpecsSystem Spec
15 Jun 2012   #15
robertju1

Windows 7 Home Premium x64
 
 

When i try to repair install, i get the following error when windows looks for compability errors:

You can’t do a typical upgrade using an installation disc that’s different from the language installed on your computer. Go online to see how to install Windows 7 and keep your files and settings.

How can i change my language? Or can i just use my cd i gain when bought my pc?
My System SpecsSystem Spec
15 Jun 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

You can only use your CD if it is a retail CD, it has Service Pack 1 integrated into it (It will say with Service Pack 1 or something similar on the cover), or if you uninstall Service Pack 1 from your current system prior to running the repair install. Otherwise, you will need to Clean Reinstall - Factory OEM Windows 7.
My System SpecsSystem Spec
16 Jun 2012   #17
robertju1

Windows 7 Home Premium x64
 
 

Reinstalled my windows, but immediately gain some bsods.
Here are the dmp files
My System SpecsSystem Spec
16 Jun 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

Code:
ASACPI.sys   Sun Mar 27 20:30:36 2005 (42476C4C)

Older versions of ASACPI.SYS are a known BSOD problem on Windows 7. Update the driver by:
  1. Going to the Asus motherboard support site
    When you reach the website:
  2. Scroll down the page and click Utilities
  3. Hold Ctrl and press f (ctrl+f) to enter the browser's find feature
  4. Search for "ATK0110 driver for WindowsXP/Vista/Win7 32&64-bit" (without quotes)
  5. Download and install the driver.
  6. After installation is complete, verify that it installed correctly.
    • Click Start Menu
    • Click My Computer
    • Go to C:\WIndows\System32\drivers\
    • Verify that the ASACPI.SYS file is dated 2009 or newer (2010,etc.)


Your crashes are all different, so this may be a hardware problem. Run some hardware checks.
  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
16 Jun 2012   #19
robertju1

Windows 7 Home Premium x64
 
 

I keep on getting this bsod, will do ur steps. It comes up really frequent(once in 15-30 mins)
My System SpecsSystem Spec
16 Jun 2012   #20
writhziden

Windows 7 Home Premium 64 Bit
 
 

Good to see ASACPI.sys updated; too bad it didn't resolve it. Sometimes updating that drive alone will stop these crashes.

Let us know how the tests turn out as you go or if you need help with any of them.
My System SpecsSystem Spec
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 recent BSODs when playing games like prototype




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