recent BSODs when playing games like prototype

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  1. Posts : 101
    Windows 7 Home Premium x64
       #1

    recent BSODs when playing games like prototype


    Hello all,

    Had some BSODS recently, I only upload the files of the recent one. They happened mostly when playing some games like prototype, Assassins creed and such.

    files in the attachment

    systems specs:
    -windows 7 home premium 64bit

    thanks in advance,
    Robert
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    It is much easier to find patterns, etc, when there are more than one crash.

    We prefer you wait until you have at least two so that if one is corrupt the other probably wont be.
      My Computer


  3. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #3

    K, will wait for that one
      My Computer


  4. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #4

    Hi, had quite some, help would be appreciated! :)
      My Computer


  5. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #5

    Your crashes primarily indicate hard disk problems. This could mean hard disk corruption, bad sectors, a failing hard disk, Windows files or registry corruption, viruses, or memory problems.
    • If you are overclocking any hardware, please stop.

    • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
      For any drives that do not give the message:
      Windows has checked the file system and found no problems
      run disk check again as above. In other words, if it says:
      Windows has made corrections to the file system
      after running the disk check, run the disk check again.

    • Run the short and long tests with SeaTools for HDDs.
    • If you have an SSD, make sure the following are up to date:
      • SSD firmware
      • BIOS Version
      • Chipset Drivers
      • Hard disk controller drivers/SATA drivers
      • If you have a Marvell IDE ATA/ATAPI device, uninstall it in device manager and see if the system performs better.


    • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

    • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

    • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
         Warning
      Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

      For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
      1. Shut down and turn off your computer.
      2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
      3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
      4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.

      Once these steps have been followed, it is safe to remove and replace components within your computer.




    Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
      My Computer


  6. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #6

    Hi,

    I have done the disk check, I will do the other things this weekend. Here are the log files.

    Thanks already,
    Robert
      My Computer


  7. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #7

    Looks like some file system errors were fixed. That should help with stability, but I would still recommend doing the other steps in case that was a result of your crashes and not the cause.
      My Computer


  8. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #8

    I've had some, here are the bsods+the msinfo32 file.

    I still have to do the long test of seatools and memtest, do I have to upload any more files?
      My Computer


  9. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #9

    I have some idea now of what is likely causing the crashes, but I would prefer to wait until you finish the steps previously given. The Memtest86+ diagnostics will be very helpful to rule out or confirm one of my suspicions.
      My Computer


  10. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #10

    I have ran mesmtest 86+ for 9 passes, and it gave me 0 errors. What do u suspect to be the problem? And what do I have to do next?
      My Computer


 
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