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Windows 7: BSOD playing Aion, "REFERENCE BY POINTER" and "IRQL NOT LESS OR EQUAL"

19 May 2012   #51

Windows 7 Home Premium 64 Bit
 
 

The latest .dmp was corrupted, but the bugcheck code corresponds with a memory or driver issue. Please follow my previous instructions.

The crash blames a Windows file that may indicate there is corruption on the system, a virus, or a remote program is causing issues. Are you using any remote programs to access your computer or another computer online, i.e Teamviewer, LogMeIn, etc.?

My System SpecsSystem Spec
20 May 2012   #52

Windows 7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
The latest .dmp was corrupted, but the bugcheck code corresponds with a memory or driver issue. Please follow my previous instructions.

The crash blames a Windows file that may indicate there is corruption on the system, a virus, or a remote program is causing issues. Are you using any remote programs to access your computer or another computer online, i.e Teamviewer, LogMeIn, etc.?
No, I'm not using such programs.
My System SpecsSystem Spec
20 May 2012   #53

Windows 7 Home Premium 64 Bit
 
 

In that case, do the following steps.
  • If you are overclocking any hardware, please stop. It does not appear you are, but I still like to check. You do not have any auto overclocking software installed that I can see either. Sometimes these programs will overclock without the user's knowledge.

    I provided the overclocking information because I saw that you were wondering how to tell earlier in the thread.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools.
    SeaTools for Windows

    SeaTools for DOS
  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.

  • Download and install Malwarebytes, update it, do not start the free trial, and then run a full scan. Also run a full scan with your antivirus software installed on your system. If you do not have antivirus software installed, see the Good and Free system security combination. for better security steps and scanning tools. Make sure to update the security software before running the full scan.

  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
    warning   Warning
    Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
    Once these steps have been followed, it is safe to remove and replace components within your computer.
My System SpecsSystem Spec
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 BSOD playing Aion, "REFERENCE BY POINTER" and "IRQL NOT LESS OR EQUAL"





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