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Windows 7: BSOD playing Aion, "REFERENCE BY POINTER" and "IRQL NOT LESS OR EQUAL"


29 Apr 2012   #1

Windows 7 Ultimate 32bit
 
 
BSOD playing Aion, "REFERENCE BY POINTER" and "IRQL NOT LESS OR EQUAL"

Hello, i've been having this problem for a week now, tried to fix it but no luck what so ever. So i got tired and i am looking for your assistance on this matter.
Every time I play Aion online, in about 10-30mins i get a blue screen saying "REFERENCE BY POINTER" or "IRQL NOT LESS OR EQUAL", tried many methods that were stated on the forums of different sites but no luck... that is why i am attaching my BSOD information and hoping for you assistance. Thank you in advance.
PS: When I play Aion, and the PC restarts (caused by BSOD) most of the time the minidump isn't created and sometimes it doesn't go into the BSOD it just restarts, but i know the problem is the BSOD.

I have Windows 7 Ultimate x86(32bit)
It's the original installed OS on my system (OEM)
I've had this computer for ~4years, drivers always up to date and i reisntalled my Windows yesterday.
Attaching the Zip file with the information required which was on BSOD posting instructions post.


My System SpecsSystem Spec
.

29 Apr 2012   #2

Win 8 Release candidate 8400
 
 

No DMPS included in upload try this method.

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

If you are overclocking STOP


We could also use some system information, which you can get easily by running msinfo32.
To do that go to start>run>type msinfo32>enter

When it is finished running go to file>save>name it and upload to us here.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:
Quote:
* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.
My System SpecsSystem Spec
29 Apr 2012   #3

Windows 7 Ultimate 32bit
 
 

Thank you for the reply.

I am currently in Safe Mode (with networking), but when i go into the minidump folder, its empty. in my C:\Windows i can only find Memory.dmp file and the minidump folder, but when i get the BSOD the minidump isn't created.

As u said:
To ensure minidumps are enabled:
Quote:
* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

I already had that option enabled, but even so the minidump wasn't created.
I'll attach the system information as u asked but how can I get the minidump? should I wait for another BSOD? and what if it doesn't create a minidump yet again?
My System SpecsSystem Spec
.


29 Apr 2012   #4

Windows 7 Ultimate 32bit
 
 

I just got a blue screen again... REFERENCE BY POINTER.
STOP:0x00000018(0x0000000,0x85598900,0x00000002,0x878c001)

Went into the minidump folder and nothing was there, the minidump file wasn't creater even when the BSOD accured it said that is saved the information or something like that.
My System SpecsSystem Spec
29 Apr 2012   #5

Windows 7 Ultimate 32bit
 
 

New error accured...

Driver IRQL not less or equal
Stop:0x000000D1(0x3F793A77,0x000000FF,0x00000008,0x3F793A77)

at the end of the BSOD it says "Physical memory dump complete", but no minidump created...
then i went and checked that the "Small Dump Directory" where there should be %systemroot%\Minidump typed in.. it was empty.., tried typing it again but... after pressing "ok", went back in and its empty again. It appears that the directory isn't saving, what should i do?
My System SpecsSystem Spec
29 Apr 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Mokrab View Post
I just got a blue screen again... REFERENCE BY POINTER.
STOP:0x00000018(0x0000000,0x85598900,0x00000002,0x878c001)

Went into the minidump folder and nothing was there, the minidump file wasn't creater even when the BSOD accured it said that is saved the information or something like that.

We need the DMP. If minidump is empty you can load memory.dmp on to a file sharing service. Post a link to it in your next post.
My System SpecsSystem Spec
29 Apr 2012   #7

Windows 7 Ultimate 32bit
 
 

My System SpecsSystem Spec
29 Apr 2012   #8

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Mokrab View Post

Sorry but that one was corrupt and far too small to be a complete memory.dmp Memory DMP is about the same size as the amount of ram you have.

If you cant generate DMP files lets take a look at the event viewer log



For dumps to be produced. . .
▪ Page file must be on OS drive
▪ Page file base allocation size must be > than installed physical RAM
▪ Windows Error Reporting (WER) system service should be set to MANUAL
▪ Set page file to system managed, OS drive

Set System Crash/ Recovery Settings to "Kernel Memory Dump" - this will produce. . .
--> a Full Kernel Memory Dump - c:\windows\memory.dmp
--> a Mini Kernel dump c:\windows\minidump

The Full Kernel is overwritten each BSOD; a new mini kernel dump is created w/ different name for each BSOD


Please provide us with your Event Viewer administrative logs by following these steps:


Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
Go to where you saved Errors.evtx
Right click Errors.evtx -> send to -> compressed (zipped) folder
Upload the .zip file here.
My System SpecsSystem Spec
29 Apr 2012   #9

Windows 7 Ultimate 32bit
 
 

I just got a BSOD and a minidump was created here is the link to it.
https://***************/files/2311512...2-12916-01.dmp

PS: viewing with blue screen viewer It showed me that the problems were: atarop:sys, hal.dll and ntoskrnl.exe Here's also the event viewer.
My System SpecsSystem Spec
30 Apr 2012   #10

Windows 7 Ultimate 32bit
 
 

Is the minidump corrupted? or is it fine?
My System SpecsSystem Spec
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 BSOD playing Aion, "REFERENCE BY POINTER" and "IRQL NOT LESS OR EQUAL"




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