BSOD Please help


  1. Posts : 2
    Windows 7 64 Bit Ultimate
       #1

    BSOD Please help


    I just bought this machine and did a fresh install of windows, now I went to play a game and just randomly restarted on me, tried again did the same thing, thought I'd test out 3Dmark to see if I could replicate the issue and I get it again , with Vantage and 2011 3d mark versions.
    I turned off automatic restart but for some reason it wont show me the blue screen, it just kind of halts on a black screen when I did that instead so all I have got to go by is what I get when I come back to windows with the "Windows has recovered from an unexpected shutdown" with its error which I'll paste here below, any help would be GREAT as I have no idea, I did a quick google search and someone (in yahoo answers) said it was registry related, tried 2 cleaners / fixes didn't do anything, same problem still.
    Oh PS I tried installing the latest drivers and flashing the latest bios also, still doing it
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 3081

    Additional information about the problem:
    BCCode: 116
    BCP1: FFFFFA8013ABA4E0
    BCP2: FFFFF8800FD25AA4
    BCP3: FFFFFFFFC000009A
    BCP4: 0000000000000004
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\043012-18174-01.dmp
    C:\Users\V\AppData\Local\Temp\WER-62041-0.sysdata.xml

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    *****************Additional Information!

    I download BlueScreen View, got the Bug Code 0x00000116 (so the same as the 116 above) and the additional information.
    Caused by driver : dxgkrnl.sys
    Caused by address : dxgkrnl.sys+5d000

    Thought it might have been an issue with the drivers so tried the previous version, same thing, then I just tried removing them all (even with driver sweeper, etc, after the uninstall) and installed the straight windows update driver and STILL does the same thing


    System specs are as follows

    Intel i7 X980 Extreme
    Asus Sabertooth X58
    24GB Kingston 1333 mhz DDR 3 Ram
    Nvidia Sparkel 580 GTX
    Bluray RW SATA LG
    LG DVDRW
    HDD Samsung 1TB 32MB 7200rpm
    Sound ASUS Xonar Essence STX PCI-Express (Cant get this working as it is only playing out of my left ear speaker of my headphones so disabled it , also thought it might have been an issue with my other onboard sound card so was a precation, didn't help)
    Logitech G19 Keyboard , Logitech Mouse
    Samsung Synmaster 24 Inch Monitor
    Tower - SCYTHE Kaze Master
    Windows 7 64 bit Ultimate (OEM version) verified etc

    Age of Hardware is bit over 12 months old, JUST reinstalled the OS.

    Dump(s) and Health report attached
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    "It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

    Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

    As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

    If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

    If playing with video driver versions hasn't helped, make sure the box is not overheating.

    Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

    Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

    If so, it might be as simple as dust buildup and subsequently inadequate cooling.

    I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
    STOP 0x116: VIDEO_TDR_ERROR troubleshooting
      My Computer


  3. Posts : 2
    Windows 7 64 Bit Ultimate
    Thread Starter
       #3

    Thanks mate it was an overheating issue I think, I'll update if its not but I did the burn test and the video card reached 105 degree's with the fan speed full then system rebooted, gave it a clean (as I bought it off someone else) and the dust omg, now it doesn't reach over 65 degree's at max fan speed
      My Computer


  4. Posts : 28,845
    Win 8 Release candidate 8400
       #4

    Razzic said:
    Thanks mate it was an overheating issue I think, I'll update if its not but I did the burn test and the video card reached 105 degree's with the fan speed full then system rebooted, gave it a clean (as I bought it off someone else) and the dust omg, now it doesn't reach over 65 degree's at max fan speed

    Glad you are working and yell if you need help
      My Computer


 

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