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Windows 7: 'Random' crashes with new built computer


29 Apr 2012   #1

Windows 7 Professional 64-bit
 
 
'Random' crashes with new built computer

I have just built myself a new computer (I'll list specs at bottom) which is getting seemingly random crashes with various coloured and b/w screens. The last crash happened when I was typing this message before and it was grey with dark stripes. It doesn't say anything like a normal BSOD though. Sometimes they are blue, sometimes grey and sometimes no video at all, but the screen stays on (there is some sort of signal getting through).

Windows 7 Professional 64-bit, never tried reinstalling
ASRock N68-VS3 FX motherboard
AMD FX-6100 Six-Core Processor
Computer has been running for about 2 weeks (in and out of the case)

Debug stuff zip file attached.

I have tried unplugging the graphics card because that might have been causing video problems but I still get crashes and Windows loses its nice looking transparency. I have installed all drivers and updated them for the card and all parts of the motherboard. Ran startup repair to no avail. Memtest86 shows no problems with the RAM.

Computer crashed 3 times writing this message and the time between crashes varies a lot.

My System SpecsSystem Spec
.

29 Apr 2012   #2

Win 8 Release candidate 8400
 
 

Stop 0x124 is a hardware error

If you are overclocking try resetting your processor to standard settings and see if that helps.

If you continue to get BSOD here are some more things you may want to consider.

This is usually heat related, defective hardware, memory or even processor though it is"possible" that it is driver related (rare).



Quote:
Stop 0x124 - what it means and what to try
Synopsis:

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.


Generic "Stop 0x124" Troubleshooting Strategy:

1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.


2) Ensure that the machine is adequately cooled.
If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.


3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.
It is good practice to run the latest drivers anyway.


4) Update the motherboard BIOS according to the manufacturer's instructions.
Their website should provide detailed instructions as to the brand and model-specific procedure.


5) Rarely, bugs in the OS may cause "false positive" 0x124 events where the hardware wasn't complaining but Windows thought otherwise (because of the bug).
At the time of writing, Windows 7 is not known to suffer from any such defects, but it is nevertheless important to always keep Windows itself updated.

6) Attempt to (stress) test those hardware components which can be put through their paces artificially.
The most obvious examples are the RAM and HDD(s).
For the RAM, use the in-built memory diagnostics (run MDSCHED) or the 3rd-party memtest86 utility to run many hours worth of testing.
For hard drives, check whether CHKDSK /R finds any problems on the drive(s), notably "bad sectors".
Unreliable RAM, in particular, is deadly as far as software is concerned, and anything other than a 100% clear memory test result is cause for concern. Unfortunately, even a 100% clear result from the diagnostics utilities does not guarantee that the RAM is free from defects - only that none were encountered during the test passes.

7) As the last of the non-invasive troubleshooting steps, perform a "vanilla" reinstallation of Windows: just the OS itself without any additional applications, games, utilities, updates, or new drivers - NOTHING AT ALL that is not sourced from the Windows 7 disc.
Should that fail to mitigate the 0x124 problem, jump to the next steps.
If you run the "vanilla" installation long enough to convince yourself that not a single 0x124 crash has occurred, start installing updates and applications slowly, always pausing between successive additions long enough to get a feel for whether the machine is still free from 0x124 crashes.
Should the crashing resume, obviously the very last software addition(s) may be somehow linked to the root cause.
If stop 0x124 errors persist despite the steps above, and the harware is under warranty, consider returning it and requesting a replacement which does not suffer periodic MCE events.
Be aware that attempting the subsequent harware troubleshooting steps may, in some cases, void your warranty:

8) Clean and carefully remove any dust from the inside of the machine.
Reseat all connectors and memory modules.
Use a can of compressed air to clean out the RAM DIMM sockets as much as possible.

9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.
Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.

Should you find yourself in the situation of having performed all of the steps above without a resolution of the symptom, unfortunately the most likely reason is because the error message is literally correct - something is fundamentally wrong with the machine's hardware.



Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
30 Apr 2012   #3

Windows 7 Professional 64-bit
 
 

Well, it isn't the RAM, because I swapped the RAM for some from another machine and the error persisted. Not the GPU. It might be the HDD, but I can't be sure without installing Windows on another HDD. No overclocking going on. The processor is completely unlocked so I can get it to a max of 6.3Ghz but 3.3Ghz is enough for me, and overclocking will ensure a quick bluescreen. The RAM is very slightly underclocked. By about 0.02 volts. I have tried overclocking the RAM slightly as well but there is no difference. Been using the computer for a lot today. No crashes. I run a scientific simulation program called BOINC so that uses 100% processor all of the time and SpeedFan tells me the computer is cool. Very cool for being the fastest computer I have had. GPU maxes at 52 and CPU at 55.

Edit
When I got the computer, I removed the processor, checked the pins and replaced it. Checked all heatsinks were firm. Might that have caused any problems?
My System SpecsSystem Spec
.


30 Apr 2012   #4

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Prehistoricman View Post
Well, it isn't the RAM, because I swapped the RAM for some from another machine and the error persisted. Not the GPU. It might be the HDD, but I can't be sure without installing Windows on another HDD. No overclocking going on. The processor is completely unlocked so I can get it to a max of 6.3Ghz but 3.3Ghz is enough for me, and overclocking will ensure a quick bluescreen. The RAM is very slightly underclocked. By about 0.02 volts. I have tried overclocking the RAM slightly as well but there is no difference. Been using the computer for a lot today. No crashes. I run a scientific simulation program called BOINC so that uses 100% processor all of the time and SpeedFan tells me the computer is cool. Very cool for being the fastest computer I have had. GPU maxes at 52 and CPU at 55.

Edit
When I got the computer, I removed the processor, checked the pins and replaced it. Checked all heatsinks were firm. Might that have caused any problems?

Of course anything is possible. Could be CPU, power, heat, mobo, etc.
My System SpecsSystem Spec
30 Apr 2012   #5

Windows 7 Professional 64-bit
 
 

Well, I haven't been having any problems, except that sleep mode is difficult to resume from. It is about as fast as restarting the whole computer.
My System SpecsSystem Spec
30 Apr 2012   #6

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Prehistoricman View Post
Well, I haven't been having any problems, except that sleep mode is difficult to resume from. It is about as fast as restarting the whole computer.
If you can live with it there is no sense in trying to find out what it really is.
My System SpecsSystem Spec
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