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Windows 7: BSOD Please help

30 Apr 2012   #1
Razzic

Windows 7 64 Bit Ultimate
 
 
BSOD Please help

I just bought this machine and did a fresh install of windows, now I went to play a game and just randomly restarted on me, tried again did the same thing, thought I'd test out 3Dmark to see if I could replicate the issue and I get it again , with Vantage and 2011 3d mark versions.
I turned off automatic restart but for some reason it wont show me the blue screen, it just kind of halts on a black screen when I did that instead so all I have got to go by is what I get when I come back to windows with the "Windows has recovered from an unexpected shutdown" with its error which I'll paste here below, any help would be GREAT as I have no idea, I did a quick google search and someone (in yahoo answers) said it was registry related, tried 2 cleaners / fixes didn't do anything, same problem still.
Oh PS I tried installing the latest drivers and flashing the latest bios also, still doing it
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 3081

Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8013ABA4E0
BCP2: FFFFF8800FD25AA4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\043012-18174-01.dmp
C:\Users\V\AppData\Local\Temp\WER-62041-0.sysdata.xml

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*****************Additional Information!

I download BlueScreen View, got the Bug Code 0x00000116 (so the same as the 116 above) and the additional information.
Caused by driver : dxgkrnl.sys
Caused by address : dxgkrnl.sys+5d000

Thought it might have been an issue with the drivers so tried the previous version, same thing, then I just tried removing them all (even with driver sweeper, etc, after the uninstall) and installed the straight windows update driver and STILL does the same thing


System specs are as follows

Intel i7 X980 Extreme
Asus Sabertooth X58
24GB Kingston 1333 mhz DDR 3 Ram
Nvidia Sparkel 580 GTX
Bluray RW SATA LG
LG DVDRW
HDD Samsung 1TB 32MB 7200rpm
Sound ASUS Xonar Essence STX PCI-Express (Cant get this working as it is only playing out of my left ear speaker of my headphones so disabled it , also thought it might have been an issue with my other onboard sound card so was a precation, didn't help)
Logitech G19 Keyboard , Logitech Mouse
Samsung Synmaster 24 Inch Monitor
Tower - SCYTHE Kaze Master
Windows 7 64 bit Ultimate (OEM version) verified etc

Age of Hardware is bit over 12 months old, JUST reinstalled the OS.

Dump(s) and Health report attached


My System SpecsSystem Spec
.
30 Apr 2012   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote:
"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps
STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
30 Apr 2012   #3
Razzic

Windows 7 64 Bit Ultimate
 
 

Thanks mate it was an overheating issue I think, I'll update if its not but I did the burn test and the video card reached 105 degree's with the fan speed full then system rebooted, gave it a clean (as I bought it off someone else) and the dust omg, now it doesn't reach over 65 degree's at max fan speed
My System SpecsSystem Spec
.

01 May 2012   #4
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Razzic View Post
Thanks mate it was an overheating issue I think, I'll update if its not but I did the burn test and the video card reached 105 degree's with the fan speed full then system rebooted, gave it a clean (as I bought it off someone else) and the dust omg, now it doesn't reach over 65 degree's at max fan speed

Glad you are working and yell if you need help
My System SpecsSystem Spec
Reply

 BSOD Please help




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