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Windows 7: PC will not boot from HDD or Windows 7 disk


01 May 2012   #1

windows 7 64bit
 
 
PC will not boot from HDD or Windows 7 disk

Hi,
Apologies for breaking rules by not posting BSOD files, but I can't get to them! Hoping you can still help to some extent.

My father's PC is quite new, with Intel i5200 chip, 4Gb RAM and ASUS motherboard with onboard graphics. About a month ago he experienced random BSODs, he is not aware of any particular program causing them, and the dump files I have seen are all different.

BSODs increased in frequency, so I said I'd take a look at it, reinstall Windows, whatever. Anyway, it took me hours to back up his photos between crashes, and then I found I couldn't boot from HDD or WIn 7 DVD (full retail disk). I get to the Windows did not start successfully, run Repair screen, but it doesn't run it. Likewise from the DVD, it loads the initial files, then crashes to the Repair screen, only to not run it.

Likely culprits? HDD? RAM or PSU?

It's in warranty, but I'd like a steer on possible causes before he sends it back, you can never know too much!

Thanks for any help you can offer,
Craig


My System SpecsSystem Spec
.

01 May 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

You say the computer is under Warranty.

I strongly suggest that you should seek further advice asap.
Under Warranty terms a duty of care applies.


Be aware that attempting any hardware troubleshooting steps may, in some cases, void your warranty.
My System SpecsSystem Spec
01 May 2012   #3

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by JMH View Post
You say the computer is under Warranty.

I strongly suggest that you should seek further advice asap.
Under Warranty terms a duty of care applies.


Be aware that attempting any hardware troubleshooting steps may, in some cases, void your warranty.
A strong second to that advice.
karl
My System SpecsSystem Spec
.


02 May 2012   #4

windows 7 64bit
 
 

Thanks for the advice. I've built and fixed my own PCs in the past, but I wouldn't open a warrantied box - that's why I haven't swapped out the memory etc. already.

Back to the manufacturer, I suppose!
My System SpecsSystem Spec
02 May 2012   #5
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Good luck.
Let us know the results please.
My System SpecsSystem Spec
02 May 2012   #6

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Are you very sure it boots (or at least try to boot) from DVD? So you get the "press any key to boot from DVD" and after pressing a key it boots immediately? So keypress is accepted.

So it crashes if booting from DVD. Is it in the boot phase or when you try to install windows?
My System SpecsSystem Spec
03 May 2012   #7

windows 7 64bit
 
 

It reads some files from DVD then will go no further, citing a missing file in WIndows32 folder, winexe or something close.

Managed to get it to boot again, still crashes regularly. Dump files finally attached, hooray!
My System SpecsSystem Spec
03 May 2012   #8

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by cg360 View Post
It reads some files from DVD then will go no further, citing a missing file in WIndows32 folder, winexe or something close.
Exact error message please. Do you get that error when booting from dvd??? Very sure it boots from dvd?

FILE \windows\system32\winload.exe

Status: 0x?????
My System SpecsSystem Spec
03 May 2012   #9

windows 7 64bit
 
 

winload, that's right. It appears to boot from the DVD, the screen displays the white bar indicating it's loading files, and it looks quite different to when windows is loading. I'll get the exact code now.
My System SpecsSystem Spec
03 May 2012   #10

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bits 7601 Multiprocessor Free Service Pack 1
 
 

User Account Control is disabled as seen in perfmonreport.html. Why not enable it??? This is not the cause of the problem btw.

In same file:
PropertyValueDescriptionLocal Fixed DiskFileSystemNTFSNameC:VolumeDirtyTrue

You C drive is damaged. Wait a second
My System SpecsSystem Spec
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 PC will not boot from HDD or Windows 7 disk




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