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Windows 7: Sony VAIO BSOD at windows password stage

01 May 2012   #1
Ian45

Windows 7 Home Edition 64-bit
 
 
Sony VAIO BSOD at windows password stage

Hi

I am new to this so please go easy on me . . . .

My daughter's Sony VAIO PCG-71911M running windows 7 is suffering from the BSOD within seconds of entering her windows password. The blue screen is all gibberish to me but Bad_Pool_Header appears as the error at the top of the screen on most occassions.

I am able to boot using Safe Mode and Networking and the laptop appears to be very stable when this option is selected.

Through Safe Mode I have attempted system restores which allow me to get past the windows password stage on a normal boot. But I then get error messages and network connectivity is unavailable when i then reboot I end up with the BSOD issue again.

Any help / advice would be gratefully received.

Many thanks

Ian.


My System SpecsSystem Spec
.
01 May 2012   #2
Ian45

Windows 7 Home Edition 64-bit
 
 
Zip Files

Apologies I didnt attach the zip files . . .
My System SpecsSystem Spec
01 May 2012   #3
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

You might ask your daughter to take over for you so that we are dealing directly with the person involved. As a father of two wonderful daughters, I also know that letting them be in charge of solving their problems is always better.
From one who has made his fair share of mistakes,
karl
My System SpecsSystem Spec
.

01 May 2012   #4
Ian45

Windows 7 Home Edition 64-bit
 
 

Hi Karl

Thanks but I think probably best I continue with this - I have experienced the issue numerous times myself on the laptop.

Ian
My System SpecsSystem Spec
01 May 2012   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Let me recommend that you, with your own post, you own system specs, and your own dumps, then pursue your problem.

From what you learn there, then maybe you will be able to assist your daughter when she posts.
My System SpecsSystem Spec
02 May 2012   #6
Ian45

Windows 7 Home Edition 64-bit
 
 

Sorry Karl you lost me a bit with your last post?
My System SpecsSystem Spec
02 May 2012   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Post a thread stating your own "identical" problem with your own dumps. From that you will learn.
Of course, you want the system specs to reflect your computer.
My System SpecsSystem Spec
02 May 2012   #8
Ian45

Windows 7 Home Edition 64-bit
 
 

Karl - sorry I have obviously confused things - when I say I have experienced the problems too - I meant when I have used her laptop.
My System SpecsSystem Spec
10 May 2012   #9
writhziden

Windows 7 Home Premium 64 Bit
 
 

Do you still need the .dmp files analyzed? What is the status of this thread now that confusion has been cleared up?
My System SpecsSystem Spec
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 Sony VAIO BSOD at windows password stage




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