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Windows 7: event 41 kernel power 0x8000000000000002

03 May 2012   #11
wickwrackscar

windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Re-install or install the latest drivers for your display card. Your current drivers may be corrupt and/or outdated. Use the following method to re-install the drivers.
  1. Download the drivers you want for your display card(s)
  2. Click Start Menu
  3. Click Control Panel
  4. Click Uninstall a program
  5. For NVIDIA:
    • Uninstall the NVIDIA Graphics Driver (this should uninstall all NVIDIA software and drivers)
    • Restart your computer
    • Make sure NVIDIA 3D Vision Driver, NVIDIA 3D Vision Video Player, NVIDIA HD Audio Driver, and NVIDIA PhysX System Software are not still listed under Uninstall a program through Control Panel
    • If any remain of the above, uninstall one at a time
    • If asked to restart after uninstalling any of the above, do so, and continue uninstalling any remaining NVIDIA items until all are removed
  6. Restart your computer after uninstalling drivers for all display cards
  7. Install the driver you selected for the display cards once Windows starts
I actually just did all of that about two days ago, I had to keep restarting because I had about 4 previous drivers to uninstall as well.

However the only problem I encountered was that I could not get auto install drivers to turn off. I disconnected the network cable so It could not dl new ones but it still had a generic Microsoft one that it installs and I had to install the nvidia driver over that one. I looked up answers to that but I could not find one that worked. Is it possible that is a problem?


My System SpecsSystem Spec
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03 May 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

It shouldn't be a problem. Windows does the same thing during a clean install, and then the actual display card drivers are installed over the generic drivers when the user logs in and sets up the drivers. I would be surprised if that was causing your problem.

So just to be clear, when you uninstalled a couple days ago, you also uninstalled all NVIDIA software through Uninstall a program?
My System SpecsSystem Spec
03 May 2012   #13
wickwrackscar

windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
It shouldn't be a problem. Windows does the same thing during a clean install, and then the actual display card drivers are installed over the generic drivers
when the user logs in and sets up the drivers. I would be surprised if that was causing your problem.

So just to be clear, when you uninstalled a couple days ago, you also uninstalled all NVIDIA software through Uninstall a program?
Maybe its not the same but I did it through the driver updater in device properties, and checked the delete driver files box.
My System SpecsSystem Spec
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03 May 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

Those used to be the correct steps. NVIDIA now includes a lot of software to go with the drivers, so uninstalling through device manager does not remove all NVIDIA remnants anymore. It is recommended by NVIDIA to uninstall through Control Panel -> Uninstall a program. Uninstall Graphics Drivers.

As in my previous post, before installing the latest or selected drivers that you downloaded, make sure all NVIDIA software is removed by checking for any remaining software in Uninstall a program.
My System SpecsSystem Spec
03 May 2012   #15
wickwrackscar

windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
Those used to be the correct steps. NVIDIA now includes a lot of software to go with the drivers, so uninstalling through device manager does not remove all NVIDIA remnants anymore. It is recommended by NVIDIA to uninstall through Control Panel -> Uninstall a program. Uninstall Graphics Drivers.

As in my previous post, before installing the latest or selected drivers that you downloaded, make sure all NVIDIA software is removed by checking for any remaining software in Uninstall a program.
Ok i will give thst a shot when i get home tonight , thanks.
My System SpecsSystem Spec
03 May 2012   #16
wickwrackscar

windows 7 home premium 64bit
 
 

no luck i uninstalled all aplications relating to nvidia and deleted the files from the nvidia folder and reinstalled the latest stable driver w/o the 3d drivers. still crachs in firefox, does not seem to crash in ie

UPDATE: I just went through the whole process of isolating services and it appears the nvidia update service daemon might be the culprit. if that ends up being the case is it as simple as just leaving it unselected in the services?

UPDATE 2: it seems to be working with that service disabled but now when i enable start ups something else is causing the crash in there also.
My System SpecsSystem Spec
04 May 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

Go through each service and startup program that you had not yet tested and see if you can determine which other item is causing it. Sounds like you did good troubleshooting to narrow down the nvidia update service.
My System SpecsSystem Spec
07 May 2012   #18
wickwrackscar

windows 7 home premium 64bit
 
 

well i thought i was making progress, i went through every start up and service and although it crashed once with all start ups on i went through every one and could not make it do it again. so i tried just using the computer as is but it just crashed again. im really at a loss here.
My System SpecsSystem Spec
07 May 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

The fact that changing software settings provided more stability makes me think this is probably software related. Make sure Windows is working as it should.
  • Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
My System SpecsSystem Spec
07 May 2012   #20
wickwrackscar

windows 7 home premium 64bit
 
 

Quote   Quote: Originally Posted by writhziden View Post
The fact that changing software settings provided more stability makes me think this is probably software related. Make sure Windows is working as it should.
  • Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations.
i ran that once a few days ago and it returned no errors, should i still run it a few more times?
My System SpecsSystem Spec
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 event 41 kernel power 0x8000000000000002




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