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Windows 7: BSoD with "STOP:0x00000024" error and "Ntfs.sys"

02 May 2012   #1

Win 7 Pro 64 bit
 
 
BSoD with "STOP:0x00000024" error and "Ntfs.sys"

Basic system description:
Desktop PC about 2 years old with:
Motherboard: Asus P5Q-E
Processor: Intel Core 2 Quad Q6700 @ 2.66GHz
RAM amount: 8GB
Operating System: Windows 7 Professional Service Pack 1 OEM 64 bit
Graphics Cards (I have two installed and software controllable CrossFire): AMD Radeon HD4850 driving 4 monitors. Driver version 8.961.0.0
Hard drive: 1 TB Western Digital WDC WD1001FALS-00J7B1

Crash situation and background:
The system tends to crash with no application running or all applications running. By "applications" I mean -other than standard chart and browsers:
1. Battlefield 3 Limited Edition.
2. Sierra Chart: Sierra Chart - Futures, Stocks, Forex Charting and Trading Software Platform
3. InteractiveBrokers.com
4. Picasa
5. Adoble Lightroom 4

Last week, I installed the latest drivers for most and including the video card drivers after a whole series of BSoD and also UNINSTALLED Battlefield 3 ... I thought I fixed the problem and this computer feels slightly faster, etc. Today, while I was away and while the computer is running item 2 and 3, the computer gave me a BSoD as per attached screen shot.

HELP!!!!!!!!!!!!!!!!

My System SpecsSystem Spec
.

02 May 2012   #2
JMH

Win 7 Ultimate 64-bit. SP1.
 
 

Hello rting,
You have quite a few different types of crashes there.
Before we investigate the underlying causes it would be wise to do the following.


1. Asacpi.sys

The pre 2009 version of this driver is a known BSOD cause.
Quote:
Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

Download and install it.

Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).


2. McAfee is a frequent cause of BSOD's.
I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

http://download.mcafee.com/products/...tches/MCPR.exe

Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
02 May 2012   #3

Win 7 Pro 64 bit
 
 

1. The link is for a different motherboard. I have the Asus P5Q-E. You have two motherboards specified there ... P7P55D LE and P5K VM ... which one works? Or I should just look for the same thing for P5Q-E?

2. I will not buy McAfee again! What is MCPR.exe? What does it do? Uninstall McAfee?
My System SpecsSystem Spec
.


02 May 2012   #4

win7 home premium-64bit-SP1-IE10
 
 

Hello rting
Did you try the restore option? or a system repair DVD?
My System SpecsSystem Spec
02 May 2012   #5

Win 7 Pro 64 bit
 
 

Nope I'm trying to finish work first and did not try any of the above. Will get to this later today.
My System SpecsSystem Spec
02 May 2012   #6

Win 7 Pro 64 bit
 
 

Okay, fixed the Asacpi.sys item ...

Not sure if I should uninstall McAfee since I paid for it?

So far no BSD as yet but if there is more BSoD, I will uninstall McAfee.
My System SpecsSystem Spec
02 May 2012   #7

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rting View Post
Okay, fixed the Asacpi.sys item ...

Not sure if I should uninstall McAfee since I paid for it?

So far no BSD as yet but if there is more BSoD, I will uninstall McAfee.

Asacpi.sys is a huge problem. If you dont continue to crash you dont need to remove McAfee. If you do, you should. Might be the perfect opportunity to try a different malware that doesnt crash as often
My System SpecsSystem Spec
02 May 2012   #8

Win 7 Pro 64 bit
 
 

Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by rting View Post
Okay, fixed the Asacpi.sys item ...

Not sure if I should uninstall McAfee since I paid for it?

So far no BSD as yet but if there is more BSoD, I will uninstall McAfee.

Asacpi.sys is a huge problem. If you dont continue to crash you dont need to remove McAfee. If you do, you should. Might be the perfect opportunity to try a different malware that doesnt crash as often

What does Asacpi.sys do?

I also noticed that I "still" have to hit Ctrl-Alt-Del to get out of Windows screen saver and enter the password screen. Is there still a problem with Asacpi.sys?

The Ctrl-Alt-Del to get out of screen saver is an ongoing problem.
My System SpecsSystem Spec
03 May 2012   #9

Win 7 Pro 64 bit
 
 

Got BSoD again! What is PFN_LIST_CORRUPT?
My System SpecsSystem Spec
03 May 2012   #10

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by rting View Post
Quote   Quote: Originally Posted by zigzag3143 View Post
Quote   Quote: Originally Posted by rting View Post
Okay, fixed the Asacpi.sys item ...

Not sure if I should uninstall McAfee since I paid for it?

So far no BSD as yet but if there is more BSoD, I will uninstall McAfee.

Asacpi.sys is a huge problem. If you dont continue to crash you dont need to remove McAfee. If you do, you should. Might be the perfect opportunity to try a different malware that doesnt crash as often

What does Asacpi.sys do?

I also noticed that I "still" have to hit Ctrl-Alt-Del to get out of Windows screen saver and enter the password screen. Is there still a problem with Asacpi.sys?

The Ctrl-Alt-Del to get out of screen saver is an ongoing problem.
It might. asacpi.sys is Asus version of the Automatic Configuration Power Interface so it is possible.
My System SpecsSystem Spec
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 BSoD with "STOP:0x00000024" error and "Ntfs.sys"





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