BSoD with "STOP:0x00000024" error and "Ntfs.sys"

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  1. Posts : 73
    Win 7 Pro 64 bit
       #1

    BSoD with "STOP:0x00000024" error and "Ntfs.sys"


    Basic system description:
    Desktop PC about 2 years old with:
    Motherboard: Asus P5Q-E
    Processor: Intel Core 2 Quad Q6700 @ 2.66GHz
    RAM amount: 8GB
    Operating System: Windows 7 Professional Service Pack 1 OEM 64 bit
    Graphics Cards (I have two installed and software controllable CrossFire): AMD Radeon HD4850 driving 4 monitors. Driver version 8.961.0.0
    Hard drive: 1 TB Western Digital WDC WD1001FALS-00J7B1

    Crash situation and background:
    The system tends to crash with no application running or all applications running. By "applications" I mean -other than standard chart and browsers:
    1. Battlefield 3 Limited Edition.
    2. Sierra Chart: Sierra Chart - Futures, Stocks, Forex Charting and Trading Software Platform
    3. InteractiveBrokers.com
    4. Picasa
    5. Adoble Lightroom 4

    Last week, I installed the latest drivers for most and including the video card drivers after a whole series of BSoD and also UNINSTALLED Battlefield 3 ... I thought I fixed the problem and this computer feels slightly faster, etc. Today, while I was away and while the computer is running item 2 and 3, the computer gave me a BSoD as per attached screen shot.

    HELP!!!!!!!!!!!!!!!!
      My Computer


  2. JMH
    Posts : 7,952
    Win 7 Ultimate 64-bit. SP1.
       #2

    Hello rting,
    You have quite a few different types of crashes there.
    Before we investigate the underlying causes it would be wise to do the following.


    1. Asacpi.sys

    The pre 2009 version of this driver is a known BSOD cause.
    Please visit this link: Asus tek computer inc. -support- drivers and download p7p55d le

    ASUSTeK Computer Inc. -Support- Drivers and Download P7P55D LE
    ASUSTeK Computer Inc. - Motherboards- ASUS P5K-VM

    Scroll down to the utilities category, then scroll down to the "atk0110 driver for windowsxp/vista/windows 7 32&64-bit" (it's about the 12th item down).

    Download and install it.

    Go to c:\windows\system32\drivers to check and make sure that the asacpi.sys file is date stamped from 2009 or 2010 (not before).


    2. McAfee is a frequent cause of BSOD's.
    I would remove and replace it with Microsoft Security Essentials AT LEAST TO TEST!

    http://download.mcafee.com/products/...tches/MCPR.exe

    Microsoft Security Essentials - Free Antivirus for Windows
      My Computer


  3. Posts : 73
    Win 7 Pro 64 bit
    Thread Starter
       #3

    1. The link is for a different motherboard. I have the Asus P5Q-E. You have two motherboards specified there ... P7P55D LE and P5K VM ... which one works? Or I should just look for the same thing for P5Q-E?

    2. I will not buy McAfee again! What is MCPR.exe? What does it do? Uninstall McAfee?
      My Computer


  4. Posts : 338
    win7 home premium-64bit-SP1-IE10
       #4

    Hello rting
    Did you try the restore option? or a system repair DVD?
      My Computer


  5. Posts : 73
    Win 7 Pro 64 bit
    Thread Starter
       #5

    Nope I'm trying to finish work first and did not try any of the above. Will get to this later today.
      My Computer


  6. Posts : 73
    Win 7 Pro 64 bit
    Thread Starter
       #6

    Okay, fixed the Asacpi.sys item ...

    Not sure if I should uninstall McAfee since I paid for it?

    So far no BSD as yet but if there is more BSoD, I will uninstall McAfee.
      My Computer


  7. Posts : 28,845
    Win 8 Release candidate 8400
       #7

    rting said:
    Okay, fixed the Asacpi.sys item ...

    Not sure if I should uninstall McAfee since I paid for it?

    So far no BSD as yet but if there is more BSoD, I will uninstall McAfee.

    Asacpi.sys is a huge problem. If you dont continue to crash you dont need to remove McAfee. If you do, you should. Might be the perfect opportunity to try a different malware that doesnt crash as often
      My Computer


  8. Posts : 73
    Win 7 Pro 64 bit
    Thread Starter
       #8

    zigzag3143 said:
    rting said:
    Okay, fixed the Asacpi.sys item ...

    Not sure if I should uninstall McAfee since I paid for it?

    So far no BSD as yet but if there is more BSoD, I will uninstall McAfee.

    Asacpi.sys is a huge problem. If you dont continue to crash you dont need to remove McAfee. If you do, you should. Might be the perfect opportunity to try a different malware that doesnt crash as often

    What does Asacpi.sys do?

    I also noticed that I "still" have to hit Ctrl-Alt-Del to get out of Windows screen saver and enter the password screen. Is there still a problem with Asacpi.sys?

    The Ctrl-Alt-Del to get out of screen saver is an ongoing problem.
      My Computer


  9. Posts : 73
    Win 7 Pro 64 bit
    Thread Starter
       #9

    Got BSoD again! What is PFN_LIST_CORRUPT?
      My Computer


  10. Posts : 28,845
    Win 8 Release candidate 8400
       #10

    rting said:
    zigzag3143 said:
    rting said:
    Okay, fixed the Asacpi.sys item ...

    Not sure if I should uninstall McAfee since I paid for it?

    So far no BSD as yet but if there is more BSoD, I will uninstall McAfee.

    Asacpi.sys is a huge problem. If you dont continue to crash you dont need to remove McAfee. If you do, you should. Might be the perfect opportunity to try a different malware that doesnt crash as often

    What does Asacpi.sys do?

    I also noticed that I "still" have to hit Ctrl-Alt-Del to get out of Windows screen saver and enter the password screen. Is there still a problem with Asacpi.sys?

    The Ctrl-Alt-Del to get out of screen saver is an ongoing problem.
    It might. asacpi.sys is Asus version of the Automatic Configuration Power Interface so it is possible.
      My Computer


 
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