BSOD Restart Display Driver (For Hd5850 and HD 6970, no crossfire)

ugd · 02 May 2012

Corsair TX 850
GA-P55-UD3
AMD HD5850 and now HD6970(NEW)
Intel i5
Windows 7 x64 Home
4gb mem
Pc is 2 and a half year old now, the HD6970 i recieved today.
When using MSI afterburner idle temp is 55c (NEW), 49(OLD).

I'm getting bsod with error message in the lines of "could not restart display driver etc" both cards. Sometimes the screen freezes up and the bsod doesn't arrive only a remark bubble by the clock about restarting display driver.
Have used different drivers with the old one, and reinstalled windows during that time as well.
I am planning on buying an upgrade pack with mobo, mem and cpu. But i was wondering if the problem might lie with the psu? And how do i check that?

zigzag3143 · 02 May 2012

"It's not a true crash, in the sense that the bluescreen was initiated only because the combination of video driver and video hardware was being unresponsive, and not because of any synchronous processing exception".

Since Vista, the "Timeout Detection and Recovery" (TDR) components of the OS video subsystem have been capable of doing some truly impressive things to try to recover from issues which would have caused earlier OSs like XP to crash.

As a last resort, the TDR subsystem sends the video driver a "please restart yourself now!" command and waits a few seconds.

If there's no response, the OS concludes that the video driver/hardware combo has truly collapsed in a heap, and it fires off that stop 0x116 BSOD.

If playing with video driver versions hasn't helped, make sure the box is not overheating.

Try removing a side panel and aiming a big mains fan straight at the motherboard and GPU.

Run it like that for a few hours or days - long enough to ascertain whether cooler temperatures make a difference.

If so, it might be as simple as dust buildup and subsequently inadequate cooling.

I would download cpu-z and gpu-z (both free) and keep an eye on the video temps

STOP 0x116: VIDEO_TDR_ERROR troubleshooting

ugd · 03 May 2012

I've been playing games for hours without anything happening, except once when a video was playing in game then i got the bsod. It seems like it happens when i watch videos either such as in the game, or streaming online. It doesn't happen every time, but when it does I'm watching a video.

I did the furmark stress test, not sure what is meant with gpu temprature maxing out, if it's reaching the max of the card, or when it levels out in that test. Because it got to 70-73 quick and stayed there for 15 minutes before i ended it.
And nothing is OCed

I'll do the mem test, but was wondering if it's safe to leave it unattended while it runs.
And going to format and do a clean install.

EDIT: I didn't think having two screens put as active, but using only one would affect the temp as much as it did. But i turned off multiple displays and the temp is idle on 43 now... But doesn't like scrolling fast with the mouse. Jumps 10C.

ugd · 03 May 2012

Getting a 119 bsod with the new card.
Wondering if with online streaming and scrolling causing problems if it's got something to do with HW acceleration.

zigzag3143 · 03 May 2012

ugd said:

Getting a 119 bsod with the new card.
Wondering if with online streaming and scrolling causing problems if it's got something to do with HW acceleration.

Still video related though slightly different than BCC116

The VIDEO_SCHEDULER_INTERNAL_ERROR bug check has a value of 0x00000119. This indicates that the video scheduler has detected a fatal violation.

ugd · 04 May 2012

Yeah i know, but seeing as i'm only getting bsod when i play video i was wondering if something else was amiss rather then HW. I seemed to be able to force a bsod yesterday, by playing a video on youtube while scrolling up and down. Everything froze up and the gpu fan grew louder before bsod.

Anyways, i've done a clean install now and flashed the bios. If it happens again it got to be HW i suppose, but i doubt it's the cards.

zigzag3143 · 04 May 2012

ugd said:

Yeah i know, but seeing as i'm only getting bsod when i play video i was wondering if something else was amiss rather then HW. I seemed to be able to force a bsod yesterday, by playing a video on youtube while scrolling up and down. Everything froze up and the gpu fan grew louder before bsod.

Anyways, i've done a clean install now and flashed the bios. If it happens again it got to be HW i suppose, but i doubt it's the cards.

Good luck

ugd · 04 May 2012

Thanks, and thank you for the links.

ugd · 04 May 2012

Na...
bugcheck 0xa0000001 (0x0000000000000005, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

I think i'll do a mem test now.

zigzag3143 · 04 May 2012

ugd said:

Na...
bugcheck 0xa0000001 (0x0000000000000005, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)

I think i'll do a mem test now.

We need the DMP files.