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Windows 7: Crash Dumps, Freezing, Hanging I ran a log file

13 May 2012   #11
writhziden

Windows 7 Home Premium 64 Bit
 
 

How long have you had Windows 7 installed on this computer? Did you run the upgrade advisor prior to upgrading to Windows 7?

Based on your bugcheck code, I would recommend checking your hard disk for errors and seeing if the drive is functioning properly with SeaTools.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log.
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Run the short and long tests with SeaTools.
    SeaTools for Windows

    SeaTools for DOS



My System SpecsSystem Spec
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13 May 2012   #12
Tumaini

Win 7 x64
 
 

Greetings Writhziden!
Windows 7 was installed in 12/10 and was running smoothly until this year. I traveled with my computer in 1/2012 and was on line at a hotel and at a hostel. When I returned I began to see problems, before that it ran flawlessly.It was installed by my cousin's ex, a person who is highly competent in the Computer field. It was running Vista and he totally removed it and did a clean install of Windows 7. Tomorrow is my last day of school and I would like to run those programs you advised, after that time. It is working better for some reason. I did uninstall Avast and install MSE. That seems to be the difference. It stll takes time to go on line and even to run Task Manager. The CPU usage stays stuck at 0% for quite a while and the Physical Memory shows only 24-31% engaged then it jumps up when it finally connects. The help I had been originally given by Zigzag 3143 stopped after I sent my last reply. I was thinking they were doing finals as well and couldn't take the time so I thank you for your assistance. I am grateful.
Tumaini
My System SpecsSystem Spec
14 May 2012   #13
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. zigzag3143 is one of our busiest helpers, so sometimes threads fall through the cracks. I try to pick them up if I see this happen, which is what brought me to your thread. Let us know when you have a chance to go through the disk checks. No rush; run at whatever pace suits your schedule and your computer needs.
My System SpecsSystem Spec
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19 May 2012   #14
Tumaini

Win 7 x64
 
 
Crash Dumps, Freezing, Hanging I ran a log file

Greetings Writhziden, School is out and graduations are over. I have begun the download of Sea Tools and was told .Net Framework 4.0 was missing. I installed it. I ran check disk and it reported: "This volume is in use by another process Chk dsk might report errors when no corruption is present." I didn't know what to make of this. I ran chk dsk 2x and have included the 2nd chk dsk report.
I wasn't given the option to check any boxes as you instructed:
"Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log."
I would be grateful if you would send needed instructions of how to save/extract and print logs. I went to the Event Viewer-Overviewer & Summary but couldn't extract the data to send. I created JPGs of the Event Viewer Admin logs since 5-17-2012) The data seems repetitive until the end of 5-18 and the beginning of 5-17, then some variety appeared.
I also created paint JPGs of the Sea Tools rpts and from Sea Tools- System Tools drop down menu, printed the Sys Info- Startup Programs and include those as well.
Do I still do the Seagate for DOS?
Thank you.
Tumaini
My System SpecsSystem Spec
19 May 2012   #15
writhziden

Windows 7 Home Premium 64 Bit
 
 

It would appear you have a bad hard drive.

You can save your event viewer logs by selecting an event and then right clicking on the event and clicking Save Selected Events. Save it with extension .evtx and then compress (zip) it and upload it here.

Further reading: Event Viewer - Open and Use in Windows 7
My System SpecsSystem Spec
19 May 2012   #16
Tumaini

Win 7 x64
 
 

Done. Thank you for the instruction, Writhziden. 10 Files zipped from Event Viewer. Tumaini
My System SpecsSystem Spec
20 May 2012   #17
writhziden

Windows 7 Home Premium 64 Bit
 
 

Many of these errors point to a failing hard disk, but some point to a bad Windows installation. To be sure, you should run SeaTools for DOS instead of running in Windows. See if the drive still fails the long test in DOS. If it passes, that would indicate your Windows installation interfered with the long test.
My System SpecsSystem Spec
20 May 2012   #18
Tumaini

Win 7 x64
 
 
Crash Dumps, Freezing, Hanging I ran a log file

Good day Writhziden!
Sent a quick reply but it seems to have disappeared. I ran a Kaspersky Security Scan which reported I had no firewall, however, Control Panel /action center reports Windows firewall is on. Which do I trust. I am now going to study the tutorial from Seagate on the Dos Tool bootable CD ISO. If I run into trouble I'll let you know. Thank you
My System SpecsSystem Spec
20 May 2012   #19
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. I can check your security if you'd like me to.

Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
28 Jul 2012   #20
Tumaini

Win 7 x64
 
 

Writhziden, Greetings! Got an instant summer job where there was no computer connection. Back to face same troubles but leaving again Tuesday for last 3 weeks before school start on 8-22. Picking up where we left off I am attaching the msinfo file you asked for from today.
New troubles. Running Seagate long test was an absolute failure. The system wouldn't boot from the disc I made (I made 3 different disks). I decided the best tactic was to back up my computer. i have been trying to back onto a WD Passport Essential 500G USB drive and all i get this this error- error 0x8007045D: The request could not be performed because of an I/O device error.
I have even started copying just certain files to make sure that I have the most needed files and I have even gotten this error. My laptop, when powered now just hangs and won't do anything but just sit there even after it load windows which takes a long time from 1 minute to 45. I continue to get crash dumps and black screens. More challenged than before.
My System SpecsSystem Spec
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 Crash Dumps, Freezing, Hanging I ran a log file




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