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Windows 7: Frequent, random BSOD

05 May 2012   #11
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

Do it from apple's store/site and not from the disc though. My guess is it's using something it found automatically or that came on an install disc. It is not very uncommon for those drivers to turn out to be outdated. Especially when dealing with mac gear. As windows update surprisingly doesn't hold so much support for those devices. My guess would be due to licensing pain between the two companies.


My System SpecsSystem Spec
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05 May 2012   #12
majimeotoko

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'll try that later today but I recall using Apple Software Update (which surprisingly works on Windows) to keep those drivers in shape. I have Safari for Windows on my own computer and it runs like shit despite being fully updated though, so it wouldn't shock me if Apple's other Windows programs are subpar. I'll let you know.
My System SpecsSystem Spec
05 May 2012   #13
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

I switched to android devices.
They work just as good as the apple stuff and there is an enormous selection.
My System SpecsSystem Spec
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05 May 2012   #14
majimeotoko

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Erm, iPod not iPhone haha. We're both on WP7 anyway but thanks for the tip.
My System SpecsSystem Spec
17 May 2012   #15
majimeotoko

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I'm here on my sister's PC now and it just went down a couple times. I replaced the Apple Mobile Device driver components from the latest iTunes installer (I used the x64 drivers, is this recommended?) a couple days ago and the system seemed to be running fine before this.

Please check the latest version of the minidump ZIP to see if you can find out anything. Thanks.
Attachment 212169
My System SpecsSystem Spec
19 May 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

The latest crashes were network related. This could mean a corrupted network adapter driver, corrupted audio driver, or corrupted antivirus software. In some cases, it can also mean your antivirus or firewall software is not compatible with your system.


You should re-install the drivers and software mentioned above. For the software, Start Menu -> Control Panel -> Uninstall a program to uninstall, and then download a fresh version and install it.

To fully re-install a driver, use the following steps.
  1. First, download the latest driver. Then do the next steps.
  2. Click Start Menu
  3. Right Click My Computer/Computer
  4. Click Manage
  5. Click Device Manager from the list on the left
  6. Find the device you are trying to uninstall by expanding the appropriate set of devices
  7. Right click the device
  8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  10. Restart your computer only if Windows asks you to.
  11. Install the latest driver for the device.

Alternatively:
  1. Login as an adminstrative user.
  2. First, download the latest driver. Then do the next steps.
  3. Click Start Menu
  4. Click Control Panel
  5. Click Hardware and Sound
  6. Click Device Manager (the last link under Devices and Printers)
  7. Find the device you are trying to uninstall by expanding the appropriate set of devices
  8. Right click the device
  9. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
  10. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
  11. Restart your computer only if Windows asks you to.
  12. Install the latest driver for the device.


Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.
My System SpecsSystem Spec
19 May 2012   #17
majimeotoko

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I may have mentioned it earlier, but we are using a PCI WiFi adapter for the wireless connectivity on this PC and it acts up a lot so it wouldn't surprise me if that is the source of some crashes. The hardware itself is quite old so there may not even be proper Win7 (especially x64) drivers available for it.

For now I am attaching the msinfo32.nfo file as requested ... or maybe not. System Information keeps crashing at the end of the file creation process and doesn't release the file, resulting in a corrupt msinfo.nfo. I've zipped and uploaded it anyway but be aware that this file won't open in System Information.

Attachment 212552

We're out of town for the next few days but the system will remain on so I will try to remote in and continue diagnostics. In particular I will try to capture the system specs using another tool and upload them here. Let me know if you have any preference for the software I'll use to do that. Thanks again.
My System SpecsSystem Spec
19 May 2012   #18
writhziden

Windows 7 Home Premium 64 Bit
 
 

You are correct; the file supplied was corrupted. Try a different method: Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.


Since it keeps crashing while creating the information, I would recommend checking for system corruption.
  • If you are overclocking any hardware, please stop.

  • Run Disk Check with both boxes checked for all HDDs and with Automatically fix file system errors checked for all SSDs. Post back your logs for the checks after finding them using Check Disk (chkdsk) - Read Event Viewer Log (you may need to search for wininit instead of chkdsk).
    For any drives that do not give the message:
    Windows has checked the file system and found no problems
    run disk check again as above. In other words, if it says:
    Windows has made corrections to the file system
    after running the disk check, run the disk check again.

  • Check Windows for corruption. Run SFC /SCANNOW Command - System File Checker up to three times to fix all errors with a restart in between each. Post back if it continues to show errors after a fourth run or if the first run comes back with no integrity violations. Use OPTION THREE of SFC /SCANNOW Command - System File Checker to provide us with the sfcdetails.txt file if errors occur.
My System SpecsSystem Spec
20 May 2012   #19
majimeotoko

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

That method seems to have worked (for exporting from System Information). I think the Windows Error Reporting log was too big before or something.

Attachment 212768

I'll run the other checks over the next few days but thought I should mention that I've been seeing errors related to "Peer Name Resolution Protocol service" and "Peer Name Resolution Protocol cloud" since I changed WLAN Auto Config service to always restart immediately (error handling set to always restart).

I did that because WLAN Auto Config retarts twice and then stays down by default, which was one of my original issues. I'm looking at the post you made above and will try to reinstall some of the things you mentioned but give me some time because I'm remoting in. Thanks.
My System SpecsSystem Spec
21 May 2012   #20
writhziden

Windows 7 Home Premium 64 Bit
 
 

Nothing in the info file to indicate problems. Let us know the results of the corruption checks.
My System SpecsSystem Spec
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