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Windows 7: Frequent, random BSOD


02 May 2012   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Frequent, random BSOD

Attachment 209925 - Mar 19 2012

This is for my sister's computer which I built about 3 years ago. She lives across the country so I don't have direct access to the system but ask me anything you need to know. When she gets home from work today I'll run SystemInfo on her rig and update my profile with that info. Off the top of my head she's running Windows 7 Pro x64 Retail, no re-installs.

I probably should have been more proactive in fixing this we're 3 years into the build and it restarts with random BSODs all the time. She can hardly use it. In the beginning it was RAM related as confirmed by Memtest86+ and other tools, so we RMA'd that but the problems have continued. We didn't reinstall the OS after that so there may be file system corruption; however I SFC'd and used other tools to repair things so I think we're OK there.

The only other unusual thing I should mention is that she's using a wireless card on her desktop and its connection drops very frequently. I thought the driver might be problematic but it's too much hassle - between the BSODs and the Wi-Fi drops - to remote in to troubleshoot this. Thanks very much for your help, experts. I'm out of my league


My System SpecsSystem Spec
.

02 May 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

not on my machine with debugger installed right now, I have a suggestion for the wireless problem though.
To Disable Selective Suspend:

open the control panel
go to power options (you may have to set view to small icons)
click change plan settings
in the window that opens:
click change plan settings
click change advanced power settings, expand usb and ensure usb selective suspend is disabled.

(if it is an actual card inside the machine the method is to go into the device properties and set it to performance mode there)
My System SpecsSystem Spec
02 May 2012   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the suggestion. I'll try it as soon as she turns the system on tonight. IIRC it's a PCMCIA card in a PCI adapter (or a PCI wireless adapter) so I'm not so sure about the power options tweaks but I'll try anything
My System SpecsSystem Spec
.


04 May 2012   #4

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Selective suspend was not enabled for the PCI wireless adapter. Neither were there any settings related to power or performance in the card's properties in Device Manager. The crashes are continuing.

I looked around for some debug tools to analyze the minidumps myself. From what I read, the high number of ntoskrnl and other system file-"related" crashes indicates a hardware fault of some kind.

Is there any guidance possible on what steps to take from here? Or perhaps a second opinion on the BSODs? BTW I added some of her system specs from SystemInfo. Ask me if you need more details.
My System SpecsSystem Spec
04 May 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

To clarify one thing kernel crashes are the most generic kind there are, they can be caused by pretty much anything. You only start worrying about hardware if you specifically see a whea uncorrectable error or a 7f message with it.
If you want to pursue that line of thought here is the typical instructions for a 7f failure.
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
05 May 2012   #6

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks for the link. At this point I'm not really interested in chasing that particular rabbit. At least not until someone with more experience than me has a look at those minidumps. One thing to note is that there are far fewer dumps than crashes. I'll be looking around for something to maybe help improve that.
My System SpecsSystem Spec
05 May 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

You can try and force it to write minidumps

To ensure minidumps are enabled:

Go to Start, in the Search Box type: sysdm.cpl, press Enter.
Under the Advanced tab, click on the Startup and Recovery Settings... button.
Ensure that Automatically restart is unchecked.
Under the Write Debugging Information header
Select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
OK your way out.
Reboot if changes have been made.
My System SpecsSystem Spec
05 May 2012   #8

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Yes, I had it set like that before but changed it so that remote sessions would not end for the day after one BSOD. BTW I've added dumps since 3/19 into the ZIP file attached to this post; there's only 8 additional usable ones, but I hope they help.

Attachment 210362
My System SpecsSystem Spec
05 May 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

What apple device are you using?
I'm noticing the fault in several of these is being blamed on 'applemobiledev'


May want to try reinstalling the software related to it.
My System SpecsSystem Spec
05 May 2012   #10

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I think she has an iPod. IIRC AppleMobileDev drivers are related to iTunes' device connectivity functions in Windows and are installed alongside it but can be installed/reinstalled separately.

I will try reinstalling just the AppleMobileDev package next time I get on her system and see if that helps.
My System SpecsSystem Spec
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