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Windows 7: Windows 7 crashing

03 May 2012   #1
Cludo

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Windows 7 Not responding.

Hi guys first time posting here so sorry if i get something wrong.

But here is my problem, So basically i started up my computer this morning and as i tried to click on the start button it displayed the frozen/loading cursor so i gave it a minute to try sort itself out. After a few minutes i got the windows has stopped responding error "End Process" or cancel. This has happened 1-2 times before in the past and i just clicked end process and everything would try reload itself and it would.

this time nothing happened, I was only able to move my mouse around but not click. So i restarted the computer and it did the exact same thing again. this happened twice, Then i decided to unplug all the cables and let it sit for a few minutes. Sure enough after that it worked. Although as i was typing this thread it did it again but re-gathered itself after 2 minutes.

Here are my specs:

The machine is less than a year old.

Windows 7 Home Premium 64bit
Intel(r) core i7-2600k cup @ 3.40GHz
4096MB Ram
AMD Radeon HD 6800 series
ATI Display adapter

I have also left a copy of my Eventviewer in a .zip

Thanks alot for your time.


My System SpecsSystem Spec
.
03 May 2012   #2
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Cludo,
Welcome to SevenForums.

First, here is how to fill out your system specs:
Update your SevenForums System Specs
User CP (located on the top menu bar) |
Your Profile | Edit System Spec
(left-hand column)

To gather info, use Speccy (my favorite) or SIW or System Info

Add the word laptop or desktop or netbook to the
“system manufacturer” block, for example,
Toshiba Satellite L305D notebook.

Provide full windows version info, for example:
MS Windows 7 Ultimate SP1 64-bit

Use the “Other Info” block for Optical Reader,
Mouse, touchpad, wifi adapter, speakers, monitor, etc

Scroll down and click on SAVE CHANGES.
===========================================
===========================================

Second,
Run CLEANMGR.EXE

Third,
Run CCleaner | RunCleaner button (bottom right)
Link for CCleaner in my signature.

Fourth,
Install CCleaner:
CCleaner - PC Optimization and Cleaning - Free Download

list of STARTUP PROGRAMS

CCleaner | Tools
icon | Startup button | Windows tab |
click on Save to text file button (bottom right side) |
accept Startup.txt as file name | SAVE button

list of SCHEDULED TASKS

CCleaner | Tools
icon | Startup button | Scheduled Tasks tab |
click on Save to text file button (bottom right side) |
enter Scheduled Tasks as File name | Save button

List of INSTALLED PROGRAMS

CCleaner | Tools
icon | Uninstall button |
click on Save to text file button (bottom right side) |
accept install.txt as File name | Save button


UPLOAD the startup.txt file
UPLOAD the Scheduled Tasks.txt file
UPLOAD the install.txt file.

HOW TO UPLOAD
Post a File or Screenshot in Seven Forums
My System SpecsSystem Spec
03 May 2012   #3
Cludo

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Thanks karlsnooks, I followed all the steps and here are the text files.
My System SpecsSystem Spec
.

03 May 2012   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

cludo,
Excellent.

WIN | type MSCONFIG | ENTER | STARTUP tab
Uncheck ALL except for:
Code:
MSC    "C:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
REBOOT!
My System SpecsSystem Spec
03 May 2012   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

With CCleaner, go back to the Scheduled Tasks and DISABLE all of them.
My System SpecsSystem Spec
03 May 2012   #6
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

UNINSTALL
Code:
avast! Free Antivirus    AVAST Software    15/04/2012        7.0.1426.0
Bonjour    Apple Inc.    19/02/2012    2.00 MB    3.0.0.10
Java(TM) 6 Update 29    Oracle    15/07/2011    94.9 MB    6.0.290
µTorrent        11/08/2011        3.0.0
REBOOT!

Since you have been using Torrent software, you will need to:
Run Windows Defender Offline, WDO. Use the the link in my signature.
WDO will run a quick scan.When the quick scan finishes, then run a full scan of all drives.

REMOVAL OF P2P PROGRAMS

There are signs of one or more P2P (Peer to Peer) File Sharing Programs on your computer.

As long as you are using any form of P2P networking to download files, you can anticipate malware infestations.

References citing the risk of using P2P programs:

Malware: Help prevent the Infection
Perils of P2P File Sharing
How to Prevent the Online Invasion of Spyware and Adware

I strongly recommend that you uninstall:
µTorrent
My System SpecsSystem Spec
03 May 2012   #7
Cludo

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Done. Thanks for that, I'll check back in a day or two and let you know if anymore crashes happen.

Thanks alot!

*I'll do the last step now*
My System SpecsSystem Spec
03 May 2012   #8
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Very good. Looking forward to your report.
My System SpecsSystem Spec
06 May 2012   #9
Cludo

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Hi again Karl, Everything seems to be running fine now!

Thank you so much for your help and quick response.
My System SpecsSystem Spec
06 May 2012   #10
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Glad to be of assistance.
My System SpecsSystem Spec
Reply

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