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Windows 7: Win7, 64bit - BSOD within minutes of startup - IRQL_NOT_LESS_OR_EQUAL

16 May 2012   #11
cheatcloth

Windows 7 Home Premium 64-bit
 
 

Argh, this is so persistent.

Everything was fine for a couple of days, then I had a random restart. Was all fine again until today when I got another BSOD. The disk checks seem to have helped a lot, but the problem is still there.


Edit: I've been looking around on other threads- apparently AVG causes problems sometimes? I actually have that installed but I've had it for ages without trouble..


My System SpecsSystem Spec
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16 May 2012   #12
writhziden

Windows 7 Home Premium 64 Bit
 
 

Almost all antivirus software causes problems sometimes. Microsoft Security Essentials is the least invasive to the OS because it is designed by the same company that made the OS. However, in most cases, the other antivirus software can be uninstalled and then re-installed to resolve problems. You would want to use the AVG Remover to uninstall AVG. I am not saying you need to; as of yet, I have not seen anything to implicate problems due to AVG. I was just giving the options available if you are concerned about it.


The crashes indicate a hardware concern.
warning   Warning
Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. WARNING: The steps that follow can void your warranty!!!


  • If you are overclocking any hardware, please stop.

  • Monitor temperatures during the following tests.
    Use the following programs to monitor the temperatures.
  • Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).

    For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
    1. Shut down and turn off your computer.
    2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
    3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
    4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working.
    Once these steps have been followed, it is safe to remove and replace components within your computer.

Also, since your previous crashes indicated hard disk problems, it may be a good idea to run the Hitachi Drive Fitness Test to make sure the hard disk is not failing.
My System SpecsSystem Spec
28 May 2012   #13
cheatcloth

Windows 7 Home Premium 64-bit
 
 

Hi, sorry for the delayed reply. My computer is still under warranty, so I guess I should take further problems to Acer before trying what you suggested. Although, I haven't had a single problem since my last post, for some reason. But I want to say thanks for your assistance and clear instructions.
My System SpecsSystem Spec
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28 May 2012   #14
writhziden

Windows 7 Home Premium 64 Bit
 
 

You're welcome. Let us know if you need anything further. Also, keep us updated how Acer responds and whether they are able to resolve it if you do take the system to their support.
My System SpecsSystem Spec
30 May 2012   #15
cheatcloth

Windows 7 Home Premium 64-bit
 
 

Sure. Well seems I jinxed it, the crashes returned two days in a row, lol. So in the next few weeks I'll send the computer in and tell you if they could fix it or not.
My System SpecsSystem Spec
30 May 2012   #16
writhziden

Windows 7 Home Premium 64 Bit
 
 

Good idea. Thanks for posting back.
My System SpecsSystem Spec
27 Jul 2012   #17
cheatcloth

Windows 7 Home Premium 64-bit
 
 

Hello again! I've got my computer back, Acer fixed it in a bit over three weeks (though they forgot to keep me updated, heh). Apparently one or two of the cables were faulty. So there ya go.
My System SpecsSystem Spec
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 Win7, 64bit - BSOD within minutes of startup - IRQL_NOT_LESS_OR_EQUAL




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